Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0
The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 course equips field engineers with skills to support and maintain Cisco collaboration endpoints, solving the critical need for rapid device troubleshooting and remediation in modern hybrid work environments. Targeted at Cisco third-party maintainer field engineers, it addresses a growing skills gap—over 70% of enterprises now deploy Cisco Webex solutions, demanding certified technicians for reliable support.
This course prepares learners for the 100-890 CLTECH exam to earn the Cisco Certified Technician Collaboration certification. With Koenig’s Guaranteed-to-Run dates and official Cisco-authorized courseware, technicians gain hands-on proficiency in CLI, hardware replacement, and software management, leading to faster onsite resolutions and improved career advancement in collaboration support roles.
Training Formats & Pricing
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Course Overview
The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 course by Cisco is designed to equip technicians with essential skills for supporting and maintaining Cisco collaboration endpoints and operating environments. This course prepares candidates for the 100-890 CLTECH exam, leading to the Cisco Certified Technician Collaboration certification. It is ideal for field engineers, third-party maintainer technicians, and IT support specialists responsible for onsite deployment, troubleshooting, and repair of Cisco video and voice solutions. With collaboration technologies now integral to over 90% of modern enterprises, certified technicians are in growing demand to ensure seamless deployment and operation of Cisco Webex, TelePresence, and Unified Communications platforms.
Students gain hands-on experience with key Cisco collaboration technologies including Cisco Unified Communications Manager (CUCM), Cisco Meeting Server, Cisco Webex Room Kits, Webex Boards, and TelePresence IX-5000 systems. Through practical lab exercises using tools like CLI, Tera Term, and Putty, learners perform real-world tasks such as hardware replacement, software upgrades, configuration backup and restore, and test call execution. The lab environment simulates enterprise scenarios where students configure endpoints, troubleshoot connectivity issues, and verify system operation using serial and network connections. A key project involves diagnosing and resolving a MAC address mismatch on a Cisco Webex Room 70 G2 system, ensuring proper registration with the collaboration infrastructure.
This course prepares candidates for the globally recognized Cisco Certified Technician Collaboration certification, which validates expertise in maintaining and supporting Cisco collaboration solutions. Certified professionals can pursue roles such as Network Support Technician or Field Service Engineer, with average salaries ranging from $45,000 to $75,000 based on industry data. Koenig Solutions offers official courseware and a Guaranteed-to-Run schedule, ensuring flexible and reliable access to high-quality training. Completing the Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 program empowers technicians to advance into specialized support roles with proven skills in one of the most widely deployed enterprise collaboration ecosystems.
What You'll Learn
Prerequisites
- Basic understanding of networking concepts including the OSI model
- Familiarity with IP addressing and subnets
- Knowledge of Cisco collaboration endpoints and hardware accessories
- Ability to identify and connect standard cabling and interfaces used in Cisco collaboration environments
- Working knowledge of the Cisco Command-Line Interface for device connectivity and configuration
- Understanding of video and collaboration fundamentals for multimedia communication support
- Experience using network tools for Data, Voice, and Video infrastructure components
Certification Exam
Everything you need to know about the Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Cisco Collaboration Environments
2
Day 2– Cisco Certified Technician Collaboration Hardware
3
Day 3– Technical Service Tools and Access
4
Day 4– Device Management and Lifecycle Maintenance
5
Day 5– Troubleshooting and Hardware Replacement Skills
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Collaboration Support Technician
- Cisco Unified Communications Technician
- Collaboration Device Specialist
- Technical Support Engineer - Collaboration
- Network Collaboration Administrator
- Systems Support Specialist - Collaboration
Companies Hiring
and 5,000+ organizations worldwide seeking Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 training course
Is the Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) v1.0 exam included in the training cost?
What training formats does Koenig offer for the Cisco CLTECH course, and is there a Guaranteed-to-Run option?
How long is lab access provided for the Cisco CLTECH course, and what type of lab environment is used?
What is Koenig's rescheduling and cancellation policy for the Cisco CLTECH course?
What is the format, number of questions, duration, and passing score of the Cisco CLTECH 100-890 exam?
How long is the Cisco Certified Technician Collaboration certification valid, and what is the renewal process?
Does Koenig provide post-training support for Cisco CLTECH candidates, such as mentor access or retake options?
What are the prerequisites or recommended experience for enrolling in the Cisco CLTECH course?
What is the average salary impact for professionals holding the Cisco Certified Technician Collaboration certification?
How does instructor-led training for Cisco CLTECH compare to self-study in terms of exam success rates and skill development?
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