Master ACUCC v12.5 with Our Comprehensive Administering Cisco Unified Communications Course

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ACUCC v12.5 – Administering Cisco Unified Communications Course Overview

The ACUCC v12.5 - Administering Cisco Unified Communications certification validates the skills and expertise of IT professionals in deploying and managing Cisco Unified Communications solutions. This certification primarily covers Cisco Unified Communications Manager, Gateways, and IP Phones in a multiprotocol network environment. It demonstrates an individual's proficiency in administering a unified communications infrastructure, ensuring its optimal performance and efficiency thereby improving business operations. Industries seek certified individuals to handle, design, operate, and manage their unified systems to avoid unwanted disruptions, keep track of the changing technology, and maintain a sustainable communication within their operations. To attain this certification, professionals must pass the corresponding exam that focuses particularly on these areas.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Tools for Managing UC Collaboration
  • Prime Collaboration Deployment Manager Overview
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Unsupported IP Phone Models
  • CUCM Upgrades
  • Loading COP Files
  • Cisco Smart Licensing
  • Cisco Unified Communication Manager Overview
  • Cisco UCM Configuration
  • Redundancy
  • Services
  • Service Parameters
  • Enterprises Parameters
  • User Configuration
  • LDAP Integration
  • Endpoint Configuration
  • Creating and Modifying Phone and Configuration
  • Call Routing
  • Implementing Calling Privileges
  • Partitions and CSSs Configuration
  • Implementing Extension Mobility
  • Media Resources
  • Cisco Meeting Server
  • Troubleshooting UCM Features
  • CAR (CDR Accounting and Reporting) Tool
  • Reports
  • Dialled Number Analyzer
  • RTMT
  • Log Collection
  • Use RTMT to View Performance Counters
  • Troubleshooting Common Endpoint Registration Issues
  • Disaster Recovery System
  • Remote Site Redundancy
  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Troubleshooting IOS Gateways
  • MRA Overview
  • Expressway Edge
  • MRA Licensing
  • MRA Components
  • Certificates
  • IM&P and Jabber Overview
  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode
  • Integrating CUCM and IM&P
  • Configuring CUCM Services for Jabber
  • Troubleshooting Jabber
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Call Handlers
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Administration
  • Cisco Unity Connection Integration Troubleshooting Tools
  • RTMT
  • Using Port Monitor to Troubleshoot Voice Mails
  • Cisco Unity Audiotext Application
  • Unified Messaging
  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS
  • Cisco Unified Contact Center Express Overview
  • Cisco Unified Contact Center Express Administration
  • Agents
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Finesse
  • Reporting
  • CUIC
  • Using Troubleshooting Methodology
  • Analyse the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Loggi
  • Trace File Collectio
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
09 - 13 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 10 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
• Prior knowledge of Cisco Unified Communications Manager
• Working experience in IT networking
• Understanding of voice and video fundamentals
• Familiarity with Cisco collaboration solutions
• Basic skills in IP networking
• Fundamental knowledge of converged voice and data networks.

ACUCC v12.5 – Administering Cisco Unified Communications Certification Training Overview

ACUCC v12.5 – Administering Cisco Unified Communications certification training offers comprehensive knowledge and skills to manage the essentials of Cisco Unified Communications Manager. The course covers topics such as understanding the CUCM 12.5 system, phone configuration, dial plan theory, call routing, media resources, and serviceability options. These essential skills prepare learners to administer, maintain, and troubleshoot Cisco Unified Communications solutions effectively.

Why Should You Learn ACUCC v12.5 – Administering Cisco Unified Communications?

Learning ACUCC v12.5 – Administering Cisco Unified Communications course offers beneficial skills like managing end-user interfaces, telephony, and mobility features. It improves one's troubleshooting abilities for Cisco Unified Communications Manager. This knowledge can increase employability and potential salary in the highly competitive IT field.

Target Audience for ACUCC v12.5 – Administering Cisco Unified Communications Certification Training

- IT professionals managing Cisco Unified Communications solutions
- Administrators working with Cisco Unified Communications Manager
- Network engineers focused on IP telephony or VoIP technologies
- System engineers implementing and configuring Cisco collaboration solutions
- Experienced unified communications professionals looking to upgrade their skills.

Why Choose Koenig for ACUCC v12.5 – Administering Cisco Unified Communications Certification Training?

- Access to Certified Instructors who are experts in their field.
- Opportunity to Boost Your Career by adding a prestigious certification to your resume.
- Customized Training Programs that cater to individual learning methods and pace.
- Option for Destination Training, enabling you to learn in a new location.
- Affordable Pricing, making advanced training accessible to more people.
- Categorized as a Top Training Institute, ensuring high quality education.
- Different dates, providing you with the flexibility to choose according to your convenience.
- Availability of Instructor-Led Online Training, for learning from the comfort of your home.
- Wide Range of Courses that caters to different career paths and requirements.
- Validated Accredited Training, providing you with globally recognized certificates.

ACUCC v12.5 – Administering Cisco Unified Communications Skills Measured

After completing the ACUCC v12.5 – Administering Cisco Unified Communications certification training, an individual can develop skills in managing end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. They will acquire proficiency in handling Cisco Unity Connection and Cisco Unified Communications Manager, implementing call routing, and handling media resources, voice mail recovery, and troubleshooting. They will also gain understanding of the Quality of Service (QoS) and video conferencing architecture in a converged network.

Top Companies Hiring ACUCC v12.5 – Administering Cisco Unified Communications Certified Professionals

Top companies like IBM, Cisco, Dimension Data, and Accenture hire ACUCC v12.5 – Administering Cisco Unified Communications certified professionals due to the role's expertise in improving communication efficiency. These professionals help streamline unified communication strategies, making these businesses more effective in collaborating and sharing information.

Learning Objectives - What you will Learn in this ACUCC v12.5 – Administering Cisco Unified Communications Course?

The learning objectives of ACUCC v12.5 – Administering Cisco Unified Communications course focus on a comprehensive understanding of the administration and maintenance of the Cisco Unified Communications applications. The key objectives include gaining a thorough knowledge of the Unified Communications infrastructure and components, skills to navigate Cisco Unified Communications Manager and system maintenance, configuration understanding of endpoints and users, and capabilities to execute call flow. Moreover, learners will also be trained to handle and troubleshoot media resources, voice quality issues, and reporting capabilities. They will eventually be able to manage Unified Communications effectively, ensuring the system's smooth operation.
Student Name Feedback
Adel Essa Hadadi
United States
A1. collaborative and easy to communicate the information
Craig Herzberg
United States
A3. Yes
Adam Wanninger
United States
A3. I will try other training companies before coming back to Keonig. I would like to find out if there are trainings that better suit my learning styles
Jordan Frey
United States
A3. I would
Dustin Weiker
United States
A3. Probably not
Vaughn Vue
United States
A3. Yes, most likely


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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You can request a refund if you do not wish to enroll in the course.
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Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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