ACUCC v12.5 – Administering Cisco Unified Communications Training

ACUCC v12.5 – Administering Cisco Unified Communications Certification Training Course Overview

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment. Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

 

ACUCC v12.5 – Administering Cisco Unified Communications Training (Duration : 40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1750
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

04 - 08 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 2000
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Tools for Managing UC Collaboration
  • Prime Collaboration Deployment Manager Overview
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Unsupported IP Phone Models
  • CUCM Upgrades
  • Loading COP Files
Module 2: Unified Communication Manager
  • Cisco Smart Licensing
  • Cisco Unified Communication Manager Overview
  • Cisco UCM Configuration
  • Redundancy
  • Services
  • Service Parameters
  • Enterprises Parameters
  • User Configuration
  • LDAP Integration
  • Endpoint Configuration
  • Creating and Modifying Phone and Configuration
  • Call Routing
  • Implementing Calling Privileges
  • Partitions and CSSs Configuration
  • Implementing Extension Mobility
  • Media Resources
  • Cisco Meeting Server
  • Troubleshooting UCM Features
  • CAR (CDR Accounting and Reporting) Tool
  • Reports
  • Dialled Number Analyzer
  • RTMT
  • Log Collection
  • Use RTMT to View Performance Counters
  • Troubleshooting Common Endpoint Registration Issues
  • Disaster Recovery System
  • Remote Site Redundancy
Module 3: Gateway
  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Troubleshooting IOS Gateways
Module 4: Cisco Unified Communications Mobile and Remote Access (MRA)
  • MRA Overview
  • Expressway Edge
  • MRA Licensing
  • MRA Components
  • Certificates
Module 5: Integrating Cisco Unified IM and Presence
  • IM&P and Jabber Overview
  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode
  • Integrating CUCM and IM&P
  • Configuring CUCM Services for Jabber
  • Troubleshooting Jabber
Module 6: Integrating Cisco Unity Connection
  • Cisco Unity Connection Overview
  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Call Handlers
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Administration
  • Cisco Unity Connection Integration Troubleshooting Tools
  • RTMT
  • Using Port Monitor to Troubleshoot Voice Mails
  • Cisco Unity Audiotext Application
  • Unified Messaging
Module 7: Cisco Meeting Server (CMS)
  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS
Module 8: Cisco UCCX
  • Cisco Unified Contact Center Express Overview
  • Cisco Unified Contact Center Express Administration
  • Agents
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Finesse
  • Reporting
  • CUIC
Module 9: Troubleshooting
  • Using Troubleshooting Methodology
  • Analyse the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Loggi
  • Trace File Collectio
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration
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Course Prerequisites
  • Required: An understanding of basic telephony concepts
  • Required: An understanding of IP networking concepts (CCNA-level)
  • Required: An understanding of traditional digital PBX systems

Benefits :

  • Deploying Endpoints and Users
  • Administering Unified Communication Manager 11.5
  • Administering Cisco Unified IM and Presence 11.5
  • Administering Cisco Unity Connection 11.5
  • Administering Cisco Unified Contact Center Express 11.5
  • Administering Cisco Emergency Responder (CER)
  • Administering Cisco Unified Communications Mobile and Remote Access (MRA)
  • Adminstrating Cisco Paging Server (InformaCast)

Target Audience :

  •     Customers who will be configuring and maintaining CUCM v11.5
  •     PBX system administrators transitioning to CUCM administration
  •     IP networking professionals taking on responsibility for CUCM administration
  •     Workers being cross-trained for CUCM administration coverage
  •     Cisco Unified Communications system channel partners and resellers