Master Advanced Cisco Unified Communications Workspaces Part 2 (v12.5) for Multisite Deployments with ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5) Course

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ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments Course Overview

ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments is an instructor-led, learning-by-doing course designed for system administrators and engineers who are responsible for configuring, administering, maintaining, and troubleshooting multisite deployments of Cisco Unified Communications Manager (UCM) and Cisco Unified Communications Workspace (UCW).
This course teaches students UCW system architecture, Contacts lists and call handling features, server-side features for building call action and rules scripts, multisite clustering support for large-scale deployments, user provisioning and authentication, and automated software deployment. It then moves into advanced system customization and optimization, application performance and troubleshooting, scalability strategies, and system security.
At the end of this course, students will be able to use their skills to setup, configure, optimise and troubleshoot multisite UCW deployments in a multisite environment and implement best practices for using the UCW platform. They will understand the UCW system architecture, UCW contacts and Call Handling features, server-side features for building call action and rules scripts, multisite clustering support for large-scale deployments and automated software deployment. Additionally, they will also be able to optimize and customize the system as well as use performance and scalability strategies to ensure good performance and high availability.

The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Communications Manager Architecture and Initial Configuration
  • Describing the Role of Cisco Unified Communications Manager, Its Architecture and Its Deployment and Redundancy Options
  • Performing Initial Cisco Unified Communications Manager Configuration
  • Deploying Endpoints and Users
  • Describing Dial Plan Components
  • Understanding Call Flows and Call Legs
  • Endpoint Addressing and Call Routing Overview
  • Implementing Calling Privileges
  • Identifying Issues in a Multisite Deployment
  • Identifying Multisite Deployment Solutions
  • Implementing Gateway Selection and PSTN-Access Features
  • Implementing Call Coverage
  • Managing Bandwidth
  • Implementing Call Admission Control
  • Implementing Device Mobility
  • Implementing Cisco Extension Mobility
  • Implementing Cisco Unified Mobility
  • Understanding Cisco Unified Communications Manager IM and Presence
  • Enabling Cisco Unified Communications Manager IM and Presence Service
  • Deploying IP Phone Services
  • Remote Lab Access
  • Initial System Configuration
  • NTP and Date/Time Group Configuration
  • Device Pool Configuration
  • BUF850 SIP Trunk Configuration and Testing
  • Route Group Configuration
  • Route List Configuration
  • Route Pattern Configuration and Testing
  • Calling Privileges Configuration Testing
  • Deploy NYC516 Site
  • Deploy SEA253 Site
  • Deploy SEA425 Site
  • Deploy HAM601 Site
  • Deploy WPG602 Site
  • Jabber Configuration in Phone Mode
  • Region Configuration
  • Locations Configuration
  • Device Mobility
  • Extension Mobility
  • Unified Mobility
  • Enable IM and Presence
  • LDAP Configuration
  • Disaster Recovery
  • Call Hunting
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2050 + If you accept merging of other students. & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1800 Per Participant & excluding VAT/GST
05 - 09 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

Before attending ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments training, the following prerequisites are required:
1. Have a basic understanding of converged networks and experience with video, voice, conferencing, VoIP and QoS.
2. Have knowledge and skills in basic networking concepts, including LAN and WAN networks.
3. Have an understanding of Microsoft Windows Server 2008 R2 and 2012 Network infrastructure.
4. Have an understanding of Microsoft Windows operating systems version 7 or later.
5. Have prior experience with Cisco Unified Communications Manager Administration or Packet Tracer.
6. Have familiarity with Cisco Unity Connection and Cisco Unity Express.
7. Have the knowledge and skills to configure Cisco Video Communications Server.
8. Have prior experience with Cisco IOS router and switch configuration.

Target Audience

The target audience for the ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12
5): Advanced Administration for Multisite Deployments training is those with an intermediate- to advance-level experience working with the Cisco Unified Communications workspace products and the Cisco Unified Communications Manager (CUCM)
Specifically, it is intended for those who have a working knowledge of multitenancy architectures, voice networks, and session initiation protocols
This training is ideally suited for IT managers, team leads, VoIP engineers, system administrators, and consultants who are responsible for designing, configuring, and implementing a multisite unified collaboration environment
Participants should have previously taken the Cisco ACUCW1 - Administering Cisco Unified Communications Workspaces Part 1 (v12
5): Introductory Administration course, or have equivalent experience or knowledge

Learning Objectives of ACUCW2 - Administering Cisco Unified Communications Workspaces Part 2 (v12.5): Advanced Administration for Multisite Deployments

1. Appreciate the advanced features and functions of a multisite deployment, such as failover configurations, archive replication, system performance measurement, and troubleshooting/monitoring tools.
2. Understand how to evaluate, design, integrate, and manage advanced features in a Cisco Unified Communications environment.
3. Learn how to install, configure, and manage a multisite deployment step-by-step, from the initial deployment to completion.
4. Develop the knowledge and skills required to configure routing, access control, and resilient connectivity for Unified CM sites.
5. Understand how to configure and manage quality of service, prioritize network traffic, and accommodate various types of media requirements.
6. Learn to create and configure resources for remote site deployment, such as media resources, proxy servers, voice gateway configurations, telepresence, and emergency services.
7. Understand how to configure and manage presence, desktop sharing, video over IP, conference bridge, and security solutions.
8. Gain hands-on practice using the Cisco Administration Suite to install and troubleshoot advanced features of the Unified Communications environment and build multisite deployments.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Feedback
Santiago Aguirre
United States
A1. Ravi was great explained things well and always paused to ensure information was received and I was getting lost in the foundational steps. He also set aside time to assist me with specific questions i had with the CUCM systems i am administering. 10/10
John Chesakit
United States
A2. Good please to learn from

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