Master Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) with Our ASCCX Training Course

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Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Course Overview

Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) is a comprehensive course that provides students with the knowledge and skills to develop comprehensive and efficient scripting solutions for their Cisco Unified Contact Center Express (UCCX) application. The course focuses on developing advanced scripting solutions that can be used to handle customer interactions more effectively. Students will learn how to create complex customer interactions, build network integrations, create advanced scripting solutions, and utilize object-oriented scripting language. In addition, the course covers troubleshooting, testing and managing scripts, as well as best practices for developing customer-oriented solutions. This course can benefit students who are looking to develop solutions for their Cisco applications, as well as those who are looking to get into contact center applications in the future.
Koenig Accepts CLCs (Cisco Learning Credits) as payment for attending Cisco Courses. If your employer is a Cisco client, they might possess CLCs.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 24 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
+ If you accept merging of other students.
Course Prerequisites

• Cisco Certified Network Professional Certification (CCNP) or equivalent knowledge
• Foundation knowledge on Cisco Unified Communications Manager, understanding of networking protocols and concepts
• Cisco Certified Design Professional (CCDP) or equivalent knowledge
• Prior experience with Cisco Unified Contact Center Express (UCCX)
• Experience in System Administration and Deployment of Applications
• Knowledge of scripting languages such as JavaScript, HTML, PERL and Visual Basic
• Understanding of web-based technologies such as XML and HTTP.

Target Audience

The Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) training course is designed for developers, system administrators, and IT professionals responsible for scripting, configuring, and maintaining an enterprise-level Cisco Unified Contact Center Express (UCCX) environment
The course is also suitable for technical support staff and customer service representatives needing to understand and confidently perform the basic scripting and configuration tasks related to UCCX
The course assumes that attendees have a working knowledge of the UCCX solution and will benefit from a review of basic principles and understanding of customer service dialog scripting development, multi-site configurations and Virtual Contact Center features

Learning Objectives of Advanced Scripting for Cisco Unified Contact Center Express - ASCCX

1. Understand how to write basic applications for Cisco Unified Communications Manager
2. Learn how to create a scripting environment and run scripts on Cisco Unified Contact Center Express
3. Implement advanced scripting features such as variable definition, switch statement, and looping
4. Learn how to use the Cisco Unified Contact Center Express scripting commands
5. Create scripts to trigger call routing logic, database interaction, and application interaction
6. Understand how to troubleshoot script errors and modify existing scripts
7. Create customized applications to extend the functionality of Cisco Unified Contact Center Express
8. Integrate contact center applications with other services such as databases, CRM systems, and web services
Student Name Feedback
James Harrison
United States
Trainer was really knowledgeable and took the time to explain things in detail.


Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
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Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.