ASCCX - Advanced Scripting for CISCO Unified Contact Center Express


Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Certification Training Course Overview

The Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training course will give you the advanced knowledge on the topics that were learned in UCCX. The training will give you a detailed overview of implementing the features that extend the functionality of Cisco Unified CCX using the advanced tools available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, the Desktop Workflow Administrator.

Who should do Advanced Scripting for Cisco Unified Contact Center Express - ASCCX training?

  • Unified CCX engineers
  • UCCX Administrators
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ASCCX - Advanced Scripting for CISCO Unified Contact Center Express (Duration : 24 Hours) Download Course Contents

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 3 Days (6 Days for 4 Hours/Day)
Fee : 800 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)






February
8 Hours/Day
4 Hours/Day
01-03
07-09
01-08
07-13
March
8 Hours/Day
4 Hours/Day
01-03
07-09
08-10
01-08
07-13
08-15
April
8 Hours/Day
4 Hours/Day
05-07
11-13
12-14
19-21
05-12
11-17
12-19
19-26
Client's Location
As per mutual convenience

Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • Should have attended UCCX training or equivalent knowledge
  • Hands-on UCCX experience


On completion of this training you will know:

  • Overview of Cisco Unified CCX
  • Common Utilities & Practices
  • Database Queries
  • Skills-Based Routing
  • Basic & Advanced ACD Routing
  • Non-Queuing ACD Callback Methods
  • Session Management and Enterprise Data Review
  • Advanced ACD Callback Options
  • Web Contacts Overview

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