Master Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) with Our ASCCX Training Course

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Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Course Overview


Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) is a comprehensive course that provides students with the knowledge and skills to develop comprehensive and efficient scripting solutions for their Cisco Unified Contact Center Express (UCCX) application. The course focuses on developing advanced scripting solutions that can be used to handle customer interactions more effectively. Students will learn how to create complex customer interactions, build network integrations, create advanced scripting solutions, and utilize object-oriented scripting language. In addition, the course covers troubleshooting, testing and managing scripts, as well as best practices for developing customer-oriented solutions. This course can benefit students who are looking to develop solutions for their Cisco applications, as well as those who are looking to get into contact center applications in the future.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

Advanced Scripting for Cisco Unified Contact Center Express - ASCCX
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The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Course Introduction
  • Course Introduction
  • Review of Unified CCX Architecture, Components, Call Flow, Administration, Script Editor
  • New/Changed Features in Unified Contact Center Express
  • Provisioning an Application
  • Using the Script Editor
  • Creating a Basic Contact Center Application
  • The Debug Process
  • Recording Script
  • Emergency Message Recording Script
  • Time of Day and Holiday Routing Sub Flows
  • Review ICD Steps
  • Build a Helpdesk Script
  • Scripting for Good Prompt Management
  • Proper End/Terminate Scripting
  • Scripting for Subflow Debugging
  • Abandon Rates
  • Exception Handling
  • Using the Default Script
  • Check Agent Availability before and after Entering Queue
  • Check for Call Aborting before Transferring Call
  • Database Setup
  • Database Steps
  • Add Skills Based Routing
  • Route Based on Caller Input and Database Query
  • Overflow Routing
  • Conditional Routing Based on Agent Availability and Queue Statistics
  • Leave Message for Callback via Email
  • Leave Recorded Message for Callback via Email
  • Callback Caller When Queue Times Decrease
  • Setup Enterprise Data
  • Implement Session Management
  • Callback Caller When Agents Available
  • Leave Message for Agent
  • Callback Caller When Agent Selected
  • Scheduled Callback
  • Request Agent and Callback via Web
  • Queue Email to an Agent via Web
Live Online Training (Duration : 24 Hours) 1800 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

• Cisco Certified Network Professional Certification (CCNP) or equivalent knowledge
• Foundation knowledge on Cisco Unified Communications Manager, understanding of networking protocols and concepts
• Cisco Certified Design Professional (CCDP) or equivalent knowledge
• Prior experience with Cisco Unified Contact Center Express (UCCX)
• Experience in System Administration and Deployment of Applications
• Knowledge of scripting languages such as JavaScript, HTML, PERL and Visual Basic
• Understanding of web-based technologies such as XML and HTTP.

Target Audience


The Advanced Scripting for Cisco Unified Contact Center Express (ASCCX) training course is designed for developers, system administrators, and IT professionals responsible for scripting, configuring, and maintaining an enterprise-level Cisco Unified Contact Center Express (UCCX) environment
The course is also suitable for technical support staff and customer service representatives needing to understand and confidently perform the basic scripting and configuration tasks related to UCCX
The course assumes that attendees have a working knowledge of the UCCX solution and will benefit from a review of basic principles and understanding of customer service dialog scripting development, multi-site configurations and Virtual Contact Center features

Learning Objectives of Advanced Scripting for Cisco Unified Contact Center Express - ASCCX


1. Understand how to write basic applications for Cisco Unified Communications Manager
2. Learn how to create a scripting environment and run scripts on Cisco Unified Contact Center Express
3. Implement advanced scripting features such as variable definition, switch statement, and looping
4. Learn how to use the Cisco Unified Contact Center Express scripting commands
5. Create scripts to trigger call routing logic, database interaction, and application interaction
6. Understand how to troubleshoot script errors and modify existing scripts
7. Create customized applications to extend the functionality of Cisco Unified Contact Center Express
8. Integrate contact center applications with other services such as databases, CRM systems, and web services

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Feedback
Maruthi Halavi
United States
A1. He is very good technically . And a communicator

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FAQ's

Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
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Yes, we do offer corporate training More details
Yes, we do.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
Yes, you can pay from the course page and flexi page.
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You can request a refund if you do not wish to enroll in the course.
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You will receive the digital certificate post training completion via learning enhancement tool after registration.
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The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

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