Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC)

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Certification Training Course Overview

Enroll for 5-day Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) course from Koenig Solutions accredited by Cisco.

This 5 day Bootcamp combines the following two courses

Target Audience:

  • Account and project managers
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
  • Technical sales

Learning Objectives:

After completing this course, you will be able to:

  • Provide a high-level overview of the Cisco Contact Center portfolio
  • List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions
  • Describe how calls flow through PCCE using appropriate terms and naming conventions
  • Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment
  • Identify advanced features available within the PCCE solution
  • Navigate CCE configuration and scripting tools
  • Configure a dialed number, call type, and media routing domain
  • Build a basic Cisco Intelligent Contact Management (ICM) script
  • Configure agents and skill groups
  • Configure basic Interactive Voice Response (IVR) functionality
  • Implement attributes and precision queues
  • Configure Ring-No-Answer (RONA) using CCE configuration tools
  • Configure and populate an agent team and primary supervisor
  • Improve agent efficiency through finesse enhancements
  • Build and test a basic Voice XML (VXML) application
  • Implement roles, departments, and business hours
  • Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool

 

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) (Duration : 40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1700
01 - 05 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1950
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and Voice Gateways
  • Basic understanding of IP networks

Recommended Cisco offerings that may help you meet these prerequisites:

  • Implementing and Administering Cisco Solutions (CCNA)
  • Understanding Cisco Collaboration Foundations (CLFNDU)