Boost Your Skills with Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Course

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Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Course Overview

The Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) certification provides an understanding of the fundamental concepts related to the Cisco Unified Contact Center Enterprise (CCE) solutions. It focuses on elements such as architecture, components, functionality, and features. This certification plays a crucial role in industries that use CCE solutions to manage their customer engagements. It guides in integrating channels such as voice, email, and chat and provides insights into the implementation of interactive voice responses and automatic call distributors. Equipped with CCEABC certification, IT professionals can effectively administer and enhance an organization's contact center operations.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
• Basic knowledge of networking
• Familiarity with Microsoft Windows Server
• Understanding of Cisco Unified Communications Manager functions
• Knowledge of basic Telephony concepts
• Awareness of basic Contact Center operations
• Familiarity with Windows desktop environment
• Basic understanding of SQL and database management
• Experience with basic Internet usage and GUI navigation.

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Certification Training Overview

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) certification training covers essential aspects of managing and troubleshooting a Cisco Contact Center Enterprise solution. Topics covered include architecture, solution components, integration, call routing, agent desktop, scripting, trace files, voice quality, reporting, and diagnostic frameworks. The course is designed for technical professionals who need to acquire skills for maintaining and operating a Cisco Contact Center solution.

Why Should You Learn Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC)?

The CCEABC course enhances knowledge of Cisco's Contact Center Enterprise solutions, sharpening skills in systems installation, configuration, and management. It enables understanding of intelligent contact routing, comprehensive reporting, call treatment and multi-level interactive voice responses. These skills are important in a technologically-driven business environment and can enhance job opportunities and career progression.

Target Audience for Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Certification Training

- IT professionals interested in enhancing their skills in Cisco Contact Center Enterprise
- Individuals preparing for Cisco certification exams related to contact center enterprise solutions
- System engineers and end-users responsible for managing and using Cisco Contact Center Enterprise
- Specialists involved in the implementation or operation of Cisco contact centers.

Why Choose Koenig for Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Certification Training?

- Access to highly Certified Instructors for quality education.
- Career Boost with an intensive training program in Cisco Contact Center Enterprise Fundamentals & Admin.
- Customized Training Programs tailored to meet individual learning needs.
- Destination Training offers a unique learning experience.
- Affordable Pricing ensures valuable education within your budget.
- Recognized as a Top Training Institute globally.
- Flexible Dates provide convenience in scheduling sessions according to your time.
- Instructor-Led Online Training facilitates live interaction and direct feedback mechanism.
- Wide Range of Courses to choose from to match your career goals.
- Accredited Training ensures recognized and quality education.

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Skills Measured

After completing the CCEABC training, an individual can gain skills in installing and configuring Cisco Packaged Contact Center Enterprise (PCCE), understanding solution designs, architecture, and deployment models. They can execute call routing and administrative scripts, handle administrative tasks through web-based interfaces, and manage system health and resources. They will also be equipped to troubleshoot common issues. Furthermore, they would possess a strong understanding of Cisco Unified Contact Center Enterprise v11.5(1), improving their efficiency in managing and assessing Cisco Contact Center solutions.

Top Companies Hiring Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Certified Professionals

Leading companies like Cisco Systems, IBM, Deloitte, Accenture, and Verizon are actively hiring professionals certified in Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC). These companies value the specialized skills and understanding associated with managing and configuring contact center networks.

Learning Objectives - What you will Learn in this Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp (CCEABC) Course?

The learning objectives for the Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp are primarily to impart knowledge and skills to manage, maintain and troubleshoot Cisco Unified Contact Center Enterprise. Students will learn to outline the architecture and component considerations of the Cisco Contact Center Enterprise, configure call routing and scripting in Cisco Unified Contact Center Enterprise and manage resources for optimal customer interactions. The course will also provide insights into administrative features, reporting functions, and System management and maintenance procedures. The central goal is to equip learners with skills to enhance customer interactions and improve business operations.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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