ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)

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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Course Overview

This course offers participants an unique real world environment which mainly targets on the administration of a Cisco IP telephony, video and voice mail solution, including: Cisco Unified Communications Manager (CUCM) v11.5: Unity Connection v11.5: Client devices

Participants will be learning of how to access the CUCM administrative pages and to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. Participants will be learning of how to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. This course also incorporates Configuration of voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

The participants will be knowing the basic understanding of route patterns which are been used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.


  • Anyone who are involved in the administration of cisco IP telephony, video and voice mail solution
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Introduction to Cisco Unified Communications
  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Understanding End-User Characteristics
  • Understanding End-User Implementation
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence
  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage
  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges
  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Remote Lab Access
  • Exploring Cisco Collaboration Administrator Interfaces
  • Exploring Cisco Collaboration OS Administration
  • Exploring Cisco Collaboration End User Interfaces
  • User Management - Manual Administration
  • User Management - Bulk Administration Tool
  • User Management - LDAP Integration
  • MACDs - Managing the SEA253 Site
  • Implementing Endpoints using BAT
  • IMP and Jabber Clients
  • Basic Cisco IP Phone Configuration: Basic Features
  • MACDs - Managing the Site
  • Exploring Call Flows in CUCM
  • Forwarding, Call-Park and Call-Pickup
  • Call Hunting
  • Music on Hold and Software Conference Resource
  • More Telephony Features
  • Users and Mailboxes
  • Call Handling at the Site
Live Online Training (Duration : 40 Hours)
Group Training 1750 Per Participant
06 - 10 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 08 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 3500 2000 + If you accept merging of other students.
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours for only USD 1,600

Course Prerequisites
  • It’s recommended to have a familiarity with relevant technologies and an understanding of router configuration

Upon completion of this course, you will be able to accomplish:

  • Understanding the basic CUCM Architecture and Terminology
  • Knowing of workings of how the CUCM Administrative and User GUIs
  • Configuration of the Device pools and other common elements of phone
  • To add and delete Phones Manually and Using Auto Registration
  • Uses of the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configuring the features of the phones shared lines, call park, DND, Music on Hold, and phone services
  • To configure the phones for Class of Service using the line/device approach
  • Knowledge about the NANP (North American Numbering Plan)
  • To configure phones for voice mail
  • Investigating the CDR and billing using third-party systems
  • Knowledge on the components of the Unity Connection systems and how they integrate into a unified messaging system
  • To configure Cisco Unity Connection users
  • Deploying and using the Cisco Jabber Client

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