ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Certification Training Course Overview

This course offers participants an unique real world environment which mainly targets on the administration of a Cisco IP telephony, video and voice mail solution, including: Cisco Unified Communications Manager (CUCM) v11.5: Unity Connection v11.5: Client devices

Participants will be learning of how to access the CUCM administrative pages and to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. Participants will be learning of how to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. This course also incorporates Configuration of voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

The participants will be knowing the basic understanding of route patterns which are been used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.


  • Anyone who are involved in the administration of cisco IP telephony, video and voice mail solution

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) (Duration : 40 Hours) Download Course Contents

Live Online Training
Group Training 1750
06 - 10 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 07 Jan 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training (GTR) 2000
4 Hours
8 Hours
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12 PM

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Course Modules

Module 1: Introduction to Cisco Unified Communications
  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Understanding User Interfaces
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
Module 3: End User Configuration
  • Understanding End-User Characteristics
  • Understanding End-User Implementation
Module 4: Endpoint Configuration and Native Presence
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence
Module 5: Understanding Cisco Unified Communications Manager Dial Plans
  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage
Module 6: Audio and Video Conferencing and Music on Hold
  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges
Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management
  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
Module 8: Labs
  • Remote Lab Access
  • Exploring Cisco Collaboration Administrator Interfaces
  • Exploring Cisco Collaboration OS Administration
  • Exploring Cisco Collaboration End User Interfaces
  • User Management - Manual Administration
  • User Management - Bulk Administration Tool
  • User Management - LDAP Integration
  • MACDs - Managing the SEA253 Site
  • Implementing Endpoints using BAT
  • IMP and Jabber Clients
  • Basic Cisco IP Phone Configuration: Basic Features
  • MACDs - Managing the Site
  • Exploring Call Flows in CUCM
  • Forwarding, Call-Park and Call-Pickup
  • Call Hunting
  • Music on Hold and Software Conference Resource
  • More Telephony Features
  • Users and Mailboxes
  • Call Handling at the Site
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Course Prerequisites
  • It’s recommended to have a familiarity with relevant technologies and an understanding of router configuration

Upon completion of this course, you will be able to accomplish:

  • Understanding the basic CUCM Architecture and Terminology
  • Knowing of workings of how the CUCM Administrative and User GUIs
  • Configuration of the Device pools and other common elements of phone
  • To add and delete Phones Manually and Using Auto Registration
  • Uses of the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configuring the features of the phones shared lines, call park, DND, Music on Hold, and phone services
  • To configure the phones for Class of Service using the line/device approach
  • Knowledge about the NANP (North American Numbering Plan)
  • To configure phones for voice mail
  • Investigating the CDR and billing using third-party systems
  • Knowledge on the components of the Unity Connection systems and how they integrate into a unified messaging system
  • To configure Cisco Unity Connection users
  • Deploying and using the Cisco Jabber Client