Learn to Administer Cisco Unified Communications Workspace Part 1 (v12.5) with ACUCW1 Course

Download Course Contents

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Course Overview


The Administering Cisco Unified Communications Workspace Part 1 (v12.5) course is designed to provide students with the knowledge and skills necessary to deploy, configure, and operate a Cisco Unified Communications Workspace (UCW) solution. Students will gain an understanding of the architecture, components, and features of UCW, as well as be able to perform basic configuration, troubleshooting, and maintenance tasks.
Students will gain an understanding of the different stages and roles of UCW deployment, such as system administrators, call managers, voice gateways, and voice mail systems. They will also gain an understanding of the different protocols used to implement UCW, such as Session Initiation Protocol (SIP), H.323, and SCCP. Additionally, the course covers topics such as voice networks, voice and video codecs, VoIP architectures, security, quality of service (QoS) settings, and UCW management troubleshooting. Finally, the course focuses on the skills needed to plan, implement, and deploy UCW solutions.
home-icon

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.
home-icon

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
home-icon

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
home-icon

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Introduction to Cisco Unified Communications
  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Understanding End-User Characteristics
  • Understanding End-User Implementation
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence
  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage
  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges
  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Remote Lab Access
  • Exploring Cisco Collaboration Administrator Interfaces
  • Exploring Cisco Collaboration OS Administration
  • Exploring Cisco Collaboration End User Interfaces
  • User Management - Manual Administration
  • User Management - Bulk Administration Tool
  • User Management - LDAP Integration
  • MACDs - Managing the SEA253 Site
  • Implementing Endpoints using BAT
  • IMP and Jabber Clients
  • Basic Cisco IP Phone Configuration: Basic Features
  • MACDs - Managing the Site
  • Exploring Call Flows in CUCM
  • Forwarding, Call-Park and Call-Pickup
  • Call Hunting
  • Music on Hold and Software Conference Resource
  • More Telephony Features
  • Users and Mailboxes
  • Call Handling at the Site
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Online
12 - 16 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 - 11 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

The following background and knowledge is recommended to help students get the most from ACUCW1 – Administering Cisco Unified Communications Workspace Part 1 (v12.5) training:
• Knowledge of general IP numerical concepts and functions
• Familiarity with Windows client/server operating systems
• Working knowledge of basic voice and routing concepts
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Working understanding of the Cisco IP Telephony system
• Basic knowledge of call/contact center concepts (ACD, IVR, etc.)

Target Audience


The ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12
5) training is suitable for IT professionals and decision-makers who are responsible for the installation and implementation of Cisco Unified Communications Workspace - Version 12
5
This may include network and system administrators, engineers, managers, architects or anyone responsible for deploying Unified Communications Solutions
This audience should have a basic understanding of IP networks and Unified Communication concepts
It is also very helpful to have prior Cisco Unified Communications hardware configuration experience
Furthermore, knowledge of Windows server 2003, 2008, 2012 operating systems as well as basic virtualization concepts would be beneficial

Learning Objectives of ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)


1. Describe the Cisco Unified Workspace components, architecture and deployment topology
2. Explain and manage the initial configuration of a networked Unified Communications system.
3. Describe and demonstrate Cisco CUCM Dial Plan components, including class of control, partitions, CSSs, and route patterns.
4. Describe and configure Cisco CUCM calling features such as call forwarding, call transfer, and call blocking.
5. Describe and configure Cisco Presence, Cisco IM, Cisco Jabber, and Cisco Unity Connection.
6. Integrate and configure video communications with CUCM and Cisco Expressway.
7. Provision users and devices using the Cisco Unified Computing System (UCS) platform.
8. Describe and configure reliable IP connectivity using gateways, trunks, and route plans.
9.Utilize troubleshooting techniques for Cisco UC systems.
10. Configure and optimize troubleshooting settings using monitoring reports, real-time monitoring tools, and alerting mechanisms.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
John Chesakit
United States
A2. The institute is well designed but since we came in during the Covid-19 period, we did not explore
Brian Mugisha
United States
A2. Very Satisfactory

FAQ's


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.