Learn to Administer Cisco Unified Communications Workspace Part 1 (v12.5) with ACUCW1 Course

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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Course Overview

The Administering Cisco Unified Communications Workspace Part 1 (v12.5) course is designed to provide students with the knowledge and skills necessary to deploy, configure, and operate a Cisco Unified Communications Workspace (UCW) solution. Students will gain an understanding of the architecture, components, and features of UCW, as well as be able to perform basic configuration, troubleshooting, and maintenance tasks.
Students will gain an understanding of the different stages and roles of UCW deployment, such as system administrators, call managers, voice gateways, and voice mail systems. They will also gain an understanding of the different protocols used to implement UCW, such as Session Initiation Protocol (SIP), H.323, and SCCP. Additionally, the course covers topics such as voice networks, voice and video codecs, VoIP architectures, security, quality of service (QoS) settings, and UCW management troubleshooting. Finally, the course focuses on the skills needed to plan, implement, and deploy UCW solutions.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Introduction to Cisco Unified Communications
  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Understanding End-User Characteristics
  • Understanding End-User Implementation
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence
  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage
  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges
  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Remote Lab Access
  • Exploring Cisco Collaboration Administrator Interfaces
  • Exploring Cisco Collaboration OS Administration
  • Exploring Cisco Collaboration End User Interfaces
  • User Management - Manual Administration
  • User Management - Bulk Administration Tool
  • User Management - LDAP Integration
  • MACDs - Managing the SEA253 Site
  • Implementing Endpoints using BAT
  • IMP and Jabber Clients
  • Basic Cisco IP Phone Configuration: Basic Features
  • MACDs - Managing the Site
  • Exploring Call Flows in CUCM
  • Forwarding, Call-Park and Call-Pickup
  • Call Hunting
  • Music on Hold and Software Conference Resource
  • More Telephony Features
  • Users and Mailboxes
  • Call Handling at the Site
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
12 - 16 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07 - 11 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

The following background and knowledge is recommended to help students get the most from ACUCW1 – Administering Cisco Unified Communications Workspace Part 1 (v12.5) training:
• Knowledge of general IP numerical concepts and functions
• Familiarity with Windows client/server operating systems
• Working knowledge of basic voice and routing concepts
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Working understanding of the Cisco IP Telephony system
• Basic knowledge of call/contact center concepts (ACD, IVR, etc.)

Target Audience

The ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12
5) training is suitable for IT professionals and decision-makers who are responsible for the installation and implementation of Cisco Unified Communications Workspace - Version 12
This may include network and system administrators, engineers, managers, architects or anyone responsible for deploying Unified Communications Solutions
This audience should have a basic understanding of IP networks and Unified Communication concepts
It is also very helpful to have prior Cisco Unified Communications hardware configuration experience
Furthermore, knowledge of Windows server 2003, 2008, 2012 operating systems as well as basic virtualization concepts would be beneficial

Learning Objectives of ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)

1. Describe the Cisco Unified Workspace components, architecture and deployment topology
2. Explain and manage the initial configuration of a networked Unified Communications system.
3. Describe and demonstrate Cisco CUCM Dial Plan components, including class of control, partitions, CSSs, and route patterns.
4. Describe and configure Cisco CUCM calling features such as call forwarding, call transfer, and call blocking.
5. Describe and configure Cisco Presence, Cisco IM, Cisco Jabber, and Cisco Unity Connection.
6. Integrate and configure video communications with CUCM and Cisco Expressway.
7. Provision users and devices using the Cisco Unified Computing System (UCS) platform.
8. Describe and configure reliable IP connectivity using gateways, trunks, and route plans.
9.Utilize troubleshooting techniques for Cisco UC systems.
10. Configure and optimize troubleshooting settings using monitoring reports, real-time monitoring tools, and alerting mechanisms.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
John Chesakit
United States
A2. The institute is well designed but since we came in during the Covid-19 period, we did not explore
Brian Mugisha
United States
A2. Very Satisfactory


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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The Fee includes:
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  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

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