ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)

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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Course Overview

This course offers participants an unique real world environment which mainly targets on the administration of a Cisco IP telephony, video and voice mail solution, including: Cisco Unified Communications Manager (CUCM) v11.5: Unity Connection v11.5: Client devices

Participants will be learning of how to access the CUCM administrative pages and to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. Participants will be learning of how to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. This course also incorporates Configuration of voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

The participants will be knowing the basic understanding of route patterns which are been used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.

Audience

  • Anyone who are involved in the administration of cisco IP telephony, video and voice mail solution

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Introduction to Cisco Unified Communications
  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces
  • Understanding End-User Characteristics
  • Understanding End-User Implementation
  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence
  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage
  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges
  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection
  • Remote Lab Access
  • Exploring Cisco Collaboration Administrator Interfaces
  • Exploring Cisco Collaboration OS Administration
  • Exploring Cisco Collaboration End User Interfaces
  • User Management - Manual Administration
  • User Management - Bulk Administration Tool
  • User Management - LDAP Integration
  • MACDs - Managing the SEA253 Site
  • Implementing Endpoints using BAT
  • IMP and Jabber Clients
  • Basic Cisco IP Phone Configuration: Basic Features
  • MACDs - Managing the Site
  • Exploring Call Flows in CUCM
  • Forwarding, Call-Park and Call-Pickup
  • Call Hunting
  • Music on Hold and Software Conference Resource
  • More Telephony Features
  • Users and Mailboxes
  • Call Handling at the Site
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Can’t Attend Live Online? Click to Buy Flexi For Only $199 (Video Recording of Live Online)
Course Prerequisites
  • It’s recommended to have a familiarity with relevant technologies and an understanding of router configuration

Upon completion of this course, you will be able to accomplish:

  • Understanding the basic CUCM Architecture and Terminology
  • Knowing of workings of how the CUCM Administrative and User GUIs
  • Configuration of the Device pools and other common elements of phone
  • To add and delete Phones Manually and Using Auto Registration
  • Uses of the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configuring the features of the phones shared lines, call park, DND, Music on Hold, and phone services
  • To configure the phones for Class of Service using the line/device approach
  • Knowledge about the NANP (North American Numbering Plan)
  • To configure phones for voice mail
  • Investigating the CDR and billing using third-party systems
  • Knowledge on the components of the Unity Connection systems and how they integrate into a unified messaging system
  • To configure Cisco Unity Connection users
  • Deploying and using the Cisco Jabber Client

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Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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