ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5)

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) Certification Training Course Overview

This course offers participants an unique real world environment which mainly targets on the administration of a Cisco IP telephony, video and voice mail solution, including: Cisco Unified Communications Manager (CUCM) v11.5: Unity Connection v11.5: Client devices

Participants will be learning of how to access the CUCM administrative pages and to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. Participants will be learning of how to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. This course also incorporates Configuration of voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v11.5

The participants will be knowing the basic understanding of route patterns which are been used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.


  • Anyone who are involved in the administration of cisco IP telephony, video and voice mail solution

ACUCW1 - Administering Cisco Unified Communications Workspace Part 1 (v12.5) (Duration : 40 Hours) Download Course Contents

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 5 Days (10 Days for 4 Hours/Day)
Fee : 1,500 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

8 Hours/Day
8 Hours/Day
8 Hours/Day
Client's Location
As per mutual convenience

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

Special Solutions for Corporate Clients! Click here

Hire Our Trainers! Click here

Request More Information

Course Prerequisites

  • It’s recommended to have a familiarity with relevant technologies and an understanding of router configuration

Upon completion of this course, you will be able to accomplish:

  • Understanding the basic CUCM Architecture and Terminology
  • Knowing of workings of how the CUCM Administrative and User GUIs
  • Configuration of the Device pools and other common elements of phone
  • To add and delete Phones Manually and Using Auto Registration
  • Uses of the BAT tool to add phones and users and to change configurations
  • Add users, assign them capabilities, and associate them with phones
  • Configuring the features of the phones shared lines, call park, DND, Music on Hold, and phone services
  • To configure the phones for Class of Service using the line/device approach
  • Knowledge about the NANP (North American Numbering Plan)
  • To configure phones for voice mail
  • Investigating the CDR and billing using third-party systems
  • Knowledge on the components of the Unity Connection systems and how they integrate into a unified messaging system
  • To configure Cisco Unity Connection users
  • Deploying and using the Cisco Jabber Client