Administering Cisco Unified Communications Manager (ACUCM) v11.x Training

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Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Course Overview

The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will give you a detailed overview on the Cisco Unified Communications Manager System including the concepts of IP telephony based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Who should do Administering Cisco Unified Communications Manager (ACUCM) v11.0 training?

  • System administrators
  • Networking professionals

The 1-on-1 Advantage

Methodology

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

1. Introduction to IP Telephony
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intra-cluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony § SRST Failover
  • Defining the hardware specifications.
  • Defining installation file.
  • Defining username and password for admin account.
  • Defining network settings.
  • Installation of CUCM-PUBLISHER.
  • Installation of CUCM-SUBSCRIBER.
  • Installation of Secondary SUBSCRIBER.
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups Lesson
  • DRS Backup Procedures
  • DRS Restore Procedures
  • Understanding User Management
  • Configuring Users
  • Understanding the User Web Pages
  • Using the User Web Pages
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
  • Organizational Dial Plan
  • Trunks
  • Gateways
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
  • Conference Now
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
Live Online Training (Duration : 32 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1800 + If you accept merging of other students.
4 Hours
8 Hours
Ultra-Fast Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1550 Per Participant
Online
12 - 15 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
16 - 19 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

Target Audience

The primary audience for this course is as follows:

Phone Network Administrators

Phone Network Engineers

Data System Administrators

Entry-level Network Engineers

Channel Partners/Resellers, Customers, Employees

Other Prerequisites

Basic Knowledge of IP and networking or voice networks is suggested but not required

Basic Knowledge of the Windows desktop environment

On completion of the training, you will know:

  • Introduction to IP Telephony
  • Installation of the Cisco Unified Communication Manager
  • Defining the Basic Configuration
  • User Administration
  • Exploring Phone Registration and Cisco Unified IP Phones
  • Basic Route Plan Configuration
  • Route Filters and Digit Manipulation
  • Class of Control
  • Understanding MediaResources
  • Features and Services

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FAQ's


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The Fee includes:
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  • Remote Labs
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes.
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