Administering Cisco Unified Communications Manager (ACUCM) v11.x Training

Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Certification Training Course Overview

The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will give you a detailed overview on the Cisco Unified Communications Manager System including the concepts of IP telephony based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Who should do Administering Cisco Unified Communications Manager (ACUCM) v11.0 training?

  • System administrators
  • Networking professionals
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Administering Cisco Unified Communications Manager (ACUCM) v11.x Training (Duration : 32 Hours) Download Course Contents

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 4 Days (8 Days for 4 Hours/Day)
Fee : 1,000 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

8 Hours/Day
8 Hours/Day
8 Hours/Day
Client's Location
As per mutual convenience

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

Target Audience

The primary audience for this course is as follows:

Phone Network Administrators

Phone Network Engineers

Data System Administrators

Entry-level Network Engineers

Channel Partners/Resellers, Customers, Employees

Other Prerequisites

Basic Knowledge of IP and networking or voice networks is suggested but not required

Basic Knowledge of the Windows desktop environment

On completion of the training, you will know:

  • Introduction to IP Telephony
  • Installation of the Cisco Unified Communication Manager
  • Defining the Basic Configuration
  • User Administration
  • Exploring Phone Registration and Cisco Unified IP Phones
  • Basic Route Plan Configuration
  • Route Filters and Digit Manipulation
  • Class of Control
  • Understanding MediaResources
  • Features and Services

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Country Month Feedback Rating
Amakiriba Otonye Harrison United States Sep-2019 A2. Attention to detail
Qamar Hussain Shah United States Aug-2019 A1. Mr. Dipak as a trainer, I found him the best as he has the knowledge of the system and knows how to deliver the knowledge with ease to all level of students. He listens to the student question very keenly and answer the question very professionally.
Stephen Onavwie United States May-2020 A1. Both Ravi and Dipak are great Teachers and very good listeners. The training was cool, relax and enjoyable. Both Dipak and Ravi are very good in assisting their Students based on my personal experience. Would like to have any of them in the near future as Tutor
Fernando Gombo United States Oct-2019 A3. Yes
Mustkim Ali United States Oct-2019 A1. Dipak has deep knowledge.