Learn to Administer Cisco Unified Communications Manager v11.x with an ACUCM v11.x Course

Download Course Contents

Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Course Overview

Administering Cisco Unified Communications Manager v11.x (ACUCM v11.x) is an advanced course designed to provide advanced-level networking professionals with an understanding of how to administer Cisco Unified Communications Manager (CUCM) v11.x in a converged network. This training enables attendees to perform the installation, configuration and troubleshooting of CUCM v11.x.
This course covers the deployment, implementation, maintenance and management of CUCM. Students will learn how to configure phones and users, deploy user profiles and regional settings and set up users, devices and networks for voice applications such as dial plan, signaling protocols, and media resources. Included in the course are advanced topics such as service parameters, digital network and media resource settings, disaster recovery, and advanced dial plan.
The ACUCM v11.x course is designed for networking professionals responsible for the installation and configuration of CUCM in a network. It is beneficial for those who want to become more specialized in a CCNA Voice Certification. Additionally, this course is helpful for system engineers who want to understand the deeper steps in the operation of CUCM and how to configure, manage, and troubleshoot networks with Cisco technology.

The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

1. Introduction to IP Telephony
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intra-cluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony § SRST Failover
  • Defining the hardware specifications.
  • Defining installation file.
  • Defining username and password for admin account.
  • Defining network settings.
  • Installation of CUCM-PUBLISHER.
  • Details are not available.
  • Details are not available.
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
  • Organizational Dial Plan
  • Trunks
  • Gateways
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
  • MRG Management
  • Configuring MRGs
  • Details are not available.
Live Online Training (Duration : 32 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
05 - 08 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 06 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

• Knowledge of configuring and troubleshooting Cisco networks
• Knowledge of the following Cisco technologies: Network Address Translation (NAT), WAN, LAN, IP addressing, and routing protocols
• Intermediate knowledge of Cisco Unified Communications Manager (UCM) 10.x and UCM 11.x
• Understanding of voice networking technologies: VoIP, TDM, PSTN, PBX
• Working knowledge of SIP, H.323, QoS, and PSTN signaling
• Familiarity with IP phones, gateways, and peripheral devices

Target Audience

The target audience for ACUCM v11
x is IT professionals who are involved in the administration, operation, and maintenance of Cisco Unified Communications Manager v11
This includes network administrators, systems engineers, technical support engineers, and other professionals responsible for understanding and managing the Unified Communications infrastructure
They should possess knowledge of networking protocols, be familiar with Cisco Unified Communications solutions, and should have experience managing VoIP networks and the associated devices
The training is also suitable for VoIP project managers, consultants, or administrators who are responsible for designing and deploying communication solutions for their customers

Learning Objectives of Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x

1. Understand the architecture of Cisco Unified Communications Manager v11.x
2. Familiarize the students with Cisco Unified Communications Manager System Administration
3. Implement and manage Unified Messaging and collaboration
4. Configure IP Phone services, Mobility services, and Presence
5. In-depth coverage of dial-plan components like Route Patterns, Stations & Voice Ports etc
6. Hands-on experience in creating Call routing, Call management & capacity planning
7. Monitor and Troubleshoot call performance and QoS
8. Monitor Security and implement appropriate strategies
9. Create CSS, partition and Translation Patterns for complex dial plan requirements
10. Implement and manage various user features related to Phone System and Voicemail.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
United States
A2. Has good knowledgeable faculty who put in lot of efforts
Tomas Morton
United States
A2. good
Robert Parker
United States
A1. Great trainer. Very knowledgeable and patient with me.
Stephen Onavwie
United States
A3. Sure. Especially to have Ravi or Dipak again
Elias Magessa
United States
A3. If I would me making decision this will be my center for enhancing my knowledge and experience. I am going back I will be your ambassador to all my colleague so that they could come and experiencing the same. But all in all you are the best and reserve congratulation.
Qamar Hussain Shah
United States
A3. Of Course if I will get the chance, I must come. The location is well known and the environment is neat and clean. The staff at Koenig is well cooperative. Thank you!
Amakiriba Otonye Harrison
United States
A3. Yes
Fernando Gombo
United States
A1. I will be honest to you Koenig as always exceed on quality and delivery of the courses. On Scale of 1-10, I will give 9.
Fernando Gombo
United States
A3. Yes
Mustkim Ali
United States
A3. Yes.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.