Administering Cisco Unified Communications Manager (ACUCM) v11.x Training


Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x Certification Training Course Overview

The Cisco Administering Cisco Unified Communications Manager (ACUCM) v11.0 training certification course will give you a detailed overview on the Cisco Unified Communications Manager System including the concepts of IP telephony based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, the creation of phones and users, route plans, digit manipulation, media resources, and phone features. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Who should do Administering Cisco Unified Communications Manager (ACUCM) v11.0 training?

  • System administrators
  • Networking professionals
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Administering Cisco Unified Communications Manager (ACUCM) v11.x Training (Duration : 32 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 1450
Group Training

19,20,21,22 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)

03,04,05,06 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07,08,09,10 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM


Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Modules

  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intra-cluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony § SRST Failover
  • Defining the hardware specifications.
  • Defining installation file.
  • Defining username and password for admin account.
  • Defining network settings.
  • Installation of CUCM-PUBLISHER.
  • Installation of CUCM-SUBSCRIBER.
  • Installation of Secondary SUBSCRIBER.
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups Lesson
  • DRS Backup Procedures
  • DRS Restore Procedures
  • Understanding User Management
  • Configuring Users
  • Understanding the User Web Pages
  • Using the User Web Pages
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
  • Organizational Dial Plan
  • Trunks
  • Gateways
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
  • Conference Now
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration

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Course Prerequisites

Target Audience

The primary audience for this course is as follows:

Phone Network Administrators

Phone Network Engineers

Data System Administrators

Entry-level Network Engineers

Channel Partners/Resellers, Customers, Employees

Other Prerequisites

Basic Knowledge of IP and networking or voice networks is suggested but not required

Basic Knowledge of the Windows desktop environment



On completion of the training, you will know:

  • Introduction to IP Telephony
  • Installation of the Cisco Unified Communication Manager
  • Defining the Basic Configuration
  • User Administration
  • Exploring Phone Registration and Cisco Unified IP Phones
  • Basic Route Plan Configuration
  • Route Filters and Digit Manipulation
  • Class of Control
  • Understanding MediaResources
  • Features and Services