CDFOM Certified Data Centre Facilities Operations Manager

CDFOM Certified Data Centre Facilities Operations Manager Certification Training Course Overview

Managing the facilities of a high end data centers is a demanding and a complexing task. The duties of a facility operation manager is a thankless job and very little appreciated one. All the difference of operations management is felt at the facilities layer. This course enables the data center managers to gain in knowledge in depth of managing a organizations data center operations from planning to monitoring and reporting. You will learn the breaks down of the complexity of managing a mission-critical high-availability data center facility into manageable and systematic processes.

Audience

  • Facilities manager
  • Operations manager of data center
  • Anyone who wants to improve the high-availability and manageability of the data center operations. 

CDFOM Certified Data Centre Facilities Operations Manager (Duration : 40 Hours) Download Course Contents

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Group Training 4250 Date On Request
1-on-1 Training (GTR) 4900
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Course Modules

Module 1: The Data Centre Operations Team
  • Leadership criteria and attributes
  • How to set-up up an efficient and effective facility management operations team structure
  • Defining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning
Module 2: Vendor Management
  • Vendor selection and qualification
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting
Module 3: Facilities Maintenance
  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between comprehensive/non-comprehensive maintenance regime
  • Warranty pit falls
  • Service reports alignments with maintenance agreements
  • Tiered maintenance considerations
  • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
  • Managing on-site/on-sites spares and how to determine which spares to keep on-site
Module 4: Managing Safety & Statutory Requirements
  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the data centre
  • Ergonomic workspace
  • SOP’s for power outage, fire, bomb threat etc
Module 5: Service Level Agreement (SLA) Management
  • Defining the data centre design limitations
  • Defining measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • Defining chance management procedure for installation and de-installation of new equipment
  • Reporting and escalation management
Module 6: Managing Physical Security
  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as
  • Effective patrols routing and how to ensure 24x7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management
Module 7: Managing Daily Data Centre Operations/Floor Management
  • ITSM/ITIL® (IT service management) in the data centre
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software, spares, consumables, etc
  • Floor management procedures and duties such as rack space allocations, management of installers
  • Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures
Module 8: Capacity Management
  • Defining the design limits of the data centre
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions
Module 9: Cable Management
  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
  • Cabling specification & labelling based on ANSI/TIA-606
  • In-rack power and network cabling
  • Labelling requirements
  • Cabling/cable tray layout documentation
Module 10: Data Centre Cleaning and Pest Control
  • Types of pollution found in data centres such as H2S, air-particulates etc
  • Common causes of pollution in the data centre
  • Standards, policies and techniques to reduce and clean-up dust, pests and other pollution and disturbances
Module 11: Data Centre Monitoring and Automation
  • Data centre monitoring requirements
  • Threshold setting and reporting requirements
  • Notification and escalation requirements
  • Automated 24hrs helpdesk ticketing systems
  • Incident and customer complaint management & change management
  • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Module 12: Managing Documentations/Archives
  • Document management standards
  • Document management process requirements
  • Minimum and desired design documentation set
  • Operational management documents
Module 13: Equipment Life-Cycle Management
  • Policies and procedures governing life cycle management
  • Asset management including software and firmware
  • Service situations
  • Review, triggers and reporting
  • Test life cycle
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Course Prerequisites
  • Experience in data center operations
  • Basic outline knowledge in DCFC and CDCP course

On completion of this course, you will be able to accomplish:

  • Analyzing the needs of a data center
  • Create and manage the operations of data center
  • Implement and manage safety practices
  • Managing the assets of data center
  • Assigning of right vendors and evaluate their performance
  • To manage and support the life cycle of a document
  • To identify and manage the risk factors of data center
  • Create a backup support and to have business continuity plan