AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Quiz Questions and Answers

Being a contact center engineer you want to have multiple channels for customer interaction.In this process you planned to implement Cisco Interaction Manager. Which of the following features will be provided by Cisco Interaction Manager? (Choose Two)

Answer :
  • Email routing
  • Web chat routing

To enable silent monitoring option the IP Phone must include ________ capability.

Answer :
  • Built-in bridge

What is the number of call managers supported in a Cisco Unified CM cluster?

Answer :
  • 8

When using micro apps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

Answer :
  • CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Which two things can cause the "Send to VRU " to fail within an ICM script for Cisco Unified Customer Voice Portal?

Answer :
  • No network VRU is configured for the routing client
  • VRU PIM just got out of service

Which of the following are the core components of Cisco Unified CCE? (Choose three)

Answer :
  • Gateway
  • Intelligent Contact Manager
  • Cisco Unified CM

Which of the following task can not be performed using Cisco Contact Center Management Portal?

Answer :
  • Adding a CTI port

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Answer :
  • Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

Answer :
  • CTI route point

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

Answer :
  • A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  • A network VRU should be configured with a label of maximum length 10 digits.