Agent Enablement in Microsoft Dynamics 365 for Customer Service

Overview


In Agent Enablement in Microsoft Dynamics 365 for Customer Service training course you will get detailed and thorough knowledge on customer services functionality of Microsoft Dynamics 365 for Customer Service App. This course will teach you about the process of working with the customer compliant and queries and help in thier resolution.

This course prepares you for Exam MB2-718. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee :  London: £1,500, Dubai : $1,300 , India : $900


January
27 (Bangalore)
27 (Delhi)
27 (Dubai)
27 (Goa)
February
03 (Goa)
03 (London)
24 (Bangalore)
24 (Delhi)
24 (Goa)
March
02 (Goa)
02 (london)
05 (Delhi)
23 (Chennai)
23 (Delhi)
23 (Goa)
23 (london)
29 (Dubai)
29 (Goa)
30 (Bangalore)
30 (Goa)
30 (london)
Instructor-Led Online Training
Duration : 1 Day
Fee :  $1,200


January
27
February
03
24
March
02
05
23
29
30
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

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On Completion of this course you will be familiar with:

  • Introduction to Service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management
     
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