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Agent Enablement in Microsoft Dynamics 365 for Customer Service

Overview


In Agent Enablement in Microsoft Dynamics 365 for Customer Service training course you will get detailed and thorough knowledge on customer services functionality of Microsoft Dynamics 365 for Customer Service App. This course will teach you about the process of working with the customer compliant and queries and help in thier resolution.

Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 1 Day (2 Day for 4 Hours/Day)
Fee : USD 600 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13
14
19
20
27
13
14
19
20
27
May

8 Hours/Day
4 Hours/Day
05
12
25
05
12
25
June

8 Hours/Day
4 Hours/Day
02
09
02
09
WeekEnd- 31-May
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 1 Day
Fee : Sydney : USD 1,400 London : USD 1,200 Dubai : USD 1,300 India : USD 900
May
25 (Chennai) (Venue)
June
02 (Brisbane) (Venue)
02 (Melbourne) (Venue)
02 (Sydney) (Venue)
09 (Brisbane) (Venue)
09 (Melbourne) (Venue)
09 (Sydney) (Venue)
WeekEnd- 31-May Dubai (Venue)

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On Completion of this course you will be familiar with:

  • Introduction to Service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management
     
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