Microsoft Dynamics 365 Training

Ans - No, the published fee includes all applicable taxes.

Dynamics 365 combines CRM and ERP solutions and provides tools to create and maintain clients and reduce the effort and time usually taken to find the appropriate information for your team.

Microsoft Dynamics 365 (CRM) is a Customer Relationship Management software package that focuses on sales, marketing and service sectors.

Enterprise Resource Planning (ERP) is a software that manages your business processes and integrates a business’s financials, supply chain, operations, reporting, manufacturing and human resource tasks.

Yes, CRM is one of the five pillars of ERP, the other four being financial accounting, distribution or supply chain management, manufacturing and human resources or payroll management.

Some examples of CRM include?

• Salesforce
• SugarCRM
• Microsoft Dynamics CRM
• Maximizer CRM
• Sage

As per Microsoft, the approximate numbers are:

• Microsoft Dynamics AX: 20,000 companies
• Microsoft Dynamics GP: 47,000 companies
• Microsoft Dynamics NAV: 110,000 companies
• Microsoft Dynamics SL: 13,500 companies
• Microsoft Dynamics CRM: 40,000 companies

Though CRM and ERP are similar in many ways, they have some differences too. The difference lies in the way both create profits. While ERP helps organizations reduce costs and overheads by making processes more efficient, CRM increases profits by generating greater sales volume. Thus, while ERP focusses on businesses, CRM focusses on customers.

Microsoft Dynamics AX is an ERP solution for midsize to large enterprises. Microsoft Dynamics AX offers functionalities for domains such as inventory control, warehouse management, transportation management, demand and supply chain planning, material requirements planning, production management, quality assurance, product lifecycle management, asset management, and business intelligence. The solution can either be implemented on-premises or hosted in the cloud.

There are three main types of CRM, namely:

• Operational CRM
• manages marketing, sales and customer service operations
• Analytical CRM
• collates customer details and retain customers
• Collaborative CRM
• improves customer experience

Microsoft Dynamics is a combination of CRM and ERP software applications along with small and medium business solutions. Microsoft Dynamics can also be used with other Microsoft applications like SharePoint, Yammer, Office 365, Azure and Outlook and aides industries such as retail, service, manufacturing and financial services.

The most popular CRM software as per need are:

• Salesforce
• Overall
• Zoho CRM
• Small Businesses
• HubSpot
• Very small businesses
• SugarCRM
• Startups
• Less Annoying CRM - Low Cost

There are three main components of a CRM system:

• Marketing Automation - A marketing software for automation consists of campaign management, collaborative tools, lead reporting, landing pages and forms and email marketing automation.
• Salesforce Automation - CRM systems come with an understanding of customer history that helps increase sales productivity. It also enables teams to forecast contract renewals and selling upgrades. Furthermore, a CRM system allows managers or representatives to create ownership and take accountability.
• Customer Services - A CRM system empowers customers will tool and technologies to simplify case management, conduct knowledge sharing, manage escalations and accounts effectively. This help reduces costs without reducing service quality.

CRM is a system that runs tasks and processes that include collating customer data in a centralized database. The major functions of CRM include:

• Offering transparency to customers:
• Monitoring tasks
• Automating customer oriented processes
• Enabling collaboration across departments
• Managing email campaigns
• Forecasting sales
• Sharing content and files between team members