Advanced Scripting for Cisco Unified Contact Center Express - ASCCX Quiz Questions and Answers

What is the maximum number of agents that can be supported by Cisco Unified CCX 11.X when deployed with Cisco Unified Communications Manager?

Answer :
  • 400

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Answer :
  • Longest available
  • Most skilled

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Answer :
  • Demilitarized zone

A preview outbound dialer uses which source and destination resources?

Answer :
  • The ACD line of the agent to the customer

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Answer :
  • Cisco Unified CCX Enhanced

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

Answer :
  • 30 outbound IVR ports
  • gateway

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

Answer :
  • IVR System Prompts
  • Unified Communications Operating System

Which of the following is not an input that is required when you install Cisco Unified CCX?

Answer :
  • Default language

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

Answer :
  • hostname
  • IP address
  • gateway address