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3-Day Customer Service Training Program Course Overview

3-Day Customer Service Training Program Course Overview

Overview of the 3-Day Customer Service Training Program

The 3-Day Customer Service Training Program is designed to enhance your team's customer service skills, focusing on foundational concepts, relationship building, and continuous improvement. Participants will learn the value of customer care, understand customer satisfaction metrics like NPS and CSAT, and develop strategies to engage difficult customers effectively.

Key learning objectives include mastering active listening, applying the service recovery process, and leveraging feedback for continuous improvement. Through role-playing exercises, case studies, and engaging TED Talks, this course ensures that participants can apply concepts practically, leading to increased customer loyalty and sales success. Join us to transform your customer service approach!

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Course Fee 1,150
Total Fees
 1,150 (USD)
  • Live Training (Duration : 24 Hours)
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  • Live Training (Duration : 24 Hours)
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Course Prerequisites

Prerequisites for the 3-Day Customer Service Training Program:


To ensure a successful learning experience in the 3-Day Customer Service Training Program, the following minimum prerequisites are recommended:


  • A basic understanding of customer service principles and practices.
  • Familiarity with common communication techniques and interpersonal skills.
  • A willingness to engage in interactive sessions, role-playing exercises, and group discussions.
  • Openness to receive feedback and a desire to improve customer interaction skills.

These prerequisites will help you get the most out of the course and effectively apply the concepts covered in the training. Whether you're new to customer service or looking to sharpen your skills, this program is designed to support your development.


Target Audience for 3-Day Customer Service Training Program

The 3-Day Customer Service Training Program is designed to enhance customer engagement skills, improve loyalty, and foster meaningful relationships to drive business success.


  • Customer Service Representatives
  • Sales Professionals
  • Marketing Executives
  • Team Leaders and Supervisors
  • Customer Success Managers
  • Client Relationship Managers
  • Call Center Agents
  • Retail Sales Associates
  • Hospitality Staff
  • Business Development Executives
  • Human Resources Professionals
  • Operations Managers
  • Entrepreneurs and Small Business Owners
  • Support Staff and Technical Support Agents
  • Trainers and Coaches in Customer Service
  • Anyone interested in improving service skills and customer interaction


Learning Objectives - What you will Learn in this 3-Day Customer Service Training Program?

Introduction

The 3-Day Customer Service Training Program is designed to equip participants with fundamental skills and knowledge in customer care, relationship building, and effective communication, ensuring they can enhance customer satisfaction and loyalty.

Learning Objectives and Outcomes

  • Develop a comprehensive understanding of the value and significance of customer care.
  • Analyze customer satisfaction and its impact on business success through metrics like NPS and CSAT.
  • Build strong customer relationships through active listening and effective face-to-face interactions.
  • Learn strategies for successfully handling difficult customers and resolving complaints.
  • Identify moments of truth that influence customer loyalty and service perceptions.
  • Understand how to increase sales through exemplary service and effective persuasion techniques.
  • Enhance communication skills to handle challenging conversations and adapt to various communication styles.
  • Implement a feedback system to promote continuous improvement in customer service.
  • Apply emotional intelligence concepts to improve interpersonal relationships with customers.
  • Embrace a culture of continuous improvement through Kaizen and Voice of the Customer programs.

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