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3-Day Customer Service Training Program Course Overview

3-Day Customer Service Training Program Course Overview

Overview of the 3-Day Customer Service Training Program

The 3-Day Customer Service Training Program is designed to enhance your team's customer service skills, focusing on foundational concepts, relationship building, and continuous improvement. Participants will learn the value of customer care, understand customer satisfaction metrics like NPS and CSAT, and develop strategies to engage difficult customers effectively.

Key learning objectives include mastering active listening, applying the service recovery process, and leveraging feedback for continuous improvement. Through role-playing exercises, case studies, and engaging TED Talks, this course ensures that participants can apply concepts practically, leading to increased customer loyalty and sales success. Join us to transform your customer service approach!
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Course Fee 1,150
Total Fees
 1,150 (USD)
  • Live Training (Duration : 24 Hours)
  • Per Participant
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  • Classroom Training fee on request
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  • Live Training (Duration : 24 Hours)
  • Per Participant
  • Classroom Training fee on request

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♱ Excluding VAT/GST

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