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We're here to help you find itOracle CX Sales and B2B Service training by Koenig features expert-led labs. Master territory design, opportunity automation, and AI workflows to achieve your 2025 implementation certification goals.
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Oracle CX Sales and B2B Service is a cloud-based customer experience platform published by Oracle that streamlines B2B sales and service operations by unifying quoting, order management, and customer engagement on a single Fusion platform. It sits within Oracle’s broader Fusion Cloud Customer Experience (CX) suite, integrating natively with ERP, CPQ, and commerce systems to support recurring revenue models and complex enterprise agreements. Key components include Oracle Sales, which manages opportunity tracking and forecasting; Sales Command Center, delivering AI-driven insights and next-best actions; CPQ (Configure, Price, Quote), enabling accurate, consistent quoting across channels; B2B Service, supporting collaborative case resolution; and Customer 360, providing a unified view of accounts, contacts, subscriptions, and orders. These modules work together to reduce administrative overhead and align sales, service, and finance teams. This technology is for sales operations managers, CRM administrators, and B2B customer service leads who need a unified system to manage complex sales cycles, improve forecast accuracy, and deliver consistent digital buying experiences across self-service and assisted channels.
Cloud Administration
Navigate Oracle Cloud Infrastructure and manage service instances
Service Contracts
Configure contract terms, entitlements and service-level agreements
Security Roles
Assign access groups, roles and data visibility settings
Case Management
Design service request workflows and case resolution processes
Customer Portal
Customize self-service interfaces and knowledge management content
System Integration
Connect Oracle CX Sales with B2B Service using APIs
The building blocks every Oracle CX Sales and B2B Service solution is made of
See what your official Oracle CX Sales and B2B Service certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
1Z0-1061-26CX Sales Implementation Professional
1Z0-1064-26Fusion Service Implementation Professional
1Z0-340-26Eloqua Marketing Implementation Professional
1Z0-1033-26CPQ Implementation Professional
1Z0-1032-26Responsys Marketing Platform Implementation Professional
1Z0-1133-26Cloud EPM Data Integration Implementation Professional
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your Oracle CX Sales and B2B Service exam — rated across every training format available.
| Criteria | Koenig | ALP Provider | Legacy Provider | Self-Paced Platform | Free Platform |
|---|---|---|---|---|---|
| Trainer Expertise & Credentials | |||||
| MCT-Certified Instructors | ✖ | ✖ | ✖ | ||
| Live Instructor-Led Training | ✖ | ✖ | |||
| 1-on-1 Personalized Coaching | Partial | ✖ | ✖ | ✖ | |
| Oracle Partner Authorization | |||||
| Official Oracle ALP Status | ✖ | ✖ | ✖ (Documentation only) | ||
| Official Oracle Courseware | Partial | ✖ | ✖ (Documentation only) | ||
| Oracle Training Credits Accepted | ✖ | ✖ | ✖ | ||
| Flexibility & Global Access | |||||
| Any-Day/Flexi Start Dates | ✖ | ✖ | |||
| On-Site or Custom Delivery | Partial | ✖ | ✖ | ✖ | |
| Global Training Reach | Partial | ||||
| Results & Proven Trust | |||||
| Exam Pass Rate | 95%* | N/A | N/A | N/A | N/A |
| Entry Price (Fundamentals) | ~$745 · best value | ~$1,500+ | $15-30/mo | Free | Free |
| Verified Learner Reviews | 18,400+ · 4.9★ | Limited | N/A | N/A | N/A |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
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From our headquarters in India to training centers across UAE, Iraq, Saudi Arabia, UK, USA, Singapore, Australia, and more — Koenig delivers Microsoft certification training in 50+ countries.
