Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM)
This course teaches CX Sales and B2B Service professionals how to use Oracle Customer Data Management (CDM) to eliminate duplicate records, standardize customer data, and build a single source of truth across sales and service operations. Designed for data stewards, implementation consultants, and CRM administrators, it solves the critical challenge of fragmented customer data that impacts 73% of enterprises using cloud CRM systems. You’ll gain hands-on skills in hierarchy management, real-time address cleansing, and data enrichment using Dun & Bradstreet integration.
Prepares learners for the Oracle CX Sales and B2B Service: Customer Data Mgmt (CDM) credential with official Oracle University curriculum. Koenig Solutions provides 30-day lab access for continuous practice, ensuring mastery of CDM workflows. Validate your expertise and position for roles like Master Data Manager or CX Implementation Specialist with in-demand skills recognized by Oracle’s global customer base.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) course by Oracle is designed for implementation consultants, data stewards, and CRM administrators responsible for managing customer data integrity across sales and service operations. This training prepares professionals for the Oracle CX Sales and B2B Service certification, a credential increasingly required by enterprises adopting Oracle’s cloud suite. Target roles include Customer Data Steward, CX Implementation Consultant, and Master Data Manager. With over 40,000 organizations globally using Oracle Cloud CX applications, demand for certified professionals who can ensure clean, unified customer records continues to grow across industries such as telecommunications, financial services, and healthcare.
Participants gain hands-on experience with core Oracle platforms including Oracle Fusion Customer Data Management (CDM), Oracle Customer Hub, Oracle Data Quality Cloud Service, Oracle Account and Contact Enrichment by Dun & Bradstreet (D&B), and Oracle Address, Email, and Phone Verification. The lab environment is delivered via Oracle’s OU Connect (ouconnect.oracle.com), where students access a live cloud instance to configure real-world data management workflows. In labs, learners build a golden record model by importing account data, identifying and resolving duplicates, applying hierarchy management rules, and enriching contact information using D&B integration. A key project involves designing a data quality policy that automates cleansing and matching routines to maintain a single source of truth across CX modules.
This course directly supports preparation for the Oracle CX Sales and B2B Service: Customer Data Mgmt (CDM) certification, recognized by Gartner as a key differentiator for CX implementation teams. Certified professionals report average salary increases of 18%, with U.S.-based CX consultants earning between $96,300 and $199,500 annually according to Oracle job postings. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official Oracle courseware, and 1-on-1 instructor support to ensure mastery. Completing this training positions professionals to lead customer data governance initiatives, improve CRM accuracy, and drive higher conversion rates through trusted customer insights in enterprise environments.
What You'll Learn
Prerequisites
- Course Outcomes
- Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) prepares professionals to enhance customer data accuracy, streamline CRM operations, and drive better business decisions. According to an internal Oracle user survey, over 90% of participants report improved data management efficiency after completing this training.
- Prerequisites
- Required
- [
- {
- "prerequisite_name": "Oracle Fusion Cloud Navigation",
- "description": "Experience with Oracle Fusion Cloud Applications navigation and user interface.",
- "required_level": "Essential"
- },
- "prerequisite_name": "Implementation Permissions",
- "description": "Holding the Oracle Application Implementation Consultant role (ORA_ASM_APPLICATION_IMPLEMENTATION_CONSULTANT_JOB) or equivalent access.",
- }
- ]
- Recommended
- "prerequisite_name": "Customer Hub Setup",
- "description": "Familiarity with Customer Hub setup for managing accounts, contacts, and groups.",
- "required_level": "Recommended"
- "prerequisite_name": "Data Quality Concepts",
- "description": "Understanding of duplicate identification, resolution, and data integrity.",
- "prerequisite_name": "Data Cleansing Processes",
- "description": "Hands-on experience with real-time and batch data cleansing.",
- "prerequisite_name": "Customer Hierarchy Management",
- "description": "Knowledge of customer hierarchy management in Oracle CX Sales or B2B Service.",
Certification Exam
Everything you need to know about the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Oracle CX Sales Data Steward
- Customer Data Management Specialist
- Oracle B2B Service Data Analyst
- Sales Data Governance Consultant
- Master Data Manager
- Oracle CX Integration Specialist
Companies Hiring
and 5,000+ organizations worldwide seeking Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) training course
Is the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) certification exam included in the course fee, and what is the exam cost if separate?
What training formats does Koenig offer for Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM), and is Guaranteed-to-Run scheduling available?
How long is lab access provided for Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM), and what environment is used?
What is Koenig's rescheduling and cancellation policy for the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) course?
What is the format, number of questions, passing score, and time limit for the Oracle CX Sales 2026 Implementation Professional certification exam?
How long is the Oracle CX Sales 2026 Implementation Professional certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) course?
What are the recommended prerequisites or prior experience needed for the Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) course?
What is the average salary impact and job role progression for professionals certified in Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM)?
How does formal training for Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) compare to self-study in terms of certification success and preparation time?
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