Oracle CX Sales and Oracle B2B Service: Customer Data Mgmt (CDM) Course Overview

Unlock the power of Oracle CX Sales and Oracle B2B Service with our specialized Customer Data Management (CDM) course. Designed for professionals focused on optimizing customer data, this course lays the groundwork with key learning objectives such as mastering data quality management, understanding duplicate identification and resolution, and enhancing data enrichment techniques.

Participants will engage in hands-on practices, learning to effectively manage trusted master customer profiles, create merge requests, and utilize real-time address verification. Whether you're enhancing your skills or driving data quality initiatives, this course equips you with practical applications to optimize customer interactions and improve analytics efficiency. Join us to transform your approach to customer data management!