Overview

Information Technology Service Management or ITSM is a process based approach that intends to align the IT process delivery with the objectives of an enterprise. It entails a pattern shift from IT management as stacks of distinct components to delivery of end-to-end IT services with best practices. This ISO 20000 Lead Auditor training allows course participants to acquire skills to successfully audit an ITSMS in accordance to ISO 20000. It also imparts management expertise to handle a team of auditors by applying audit procedures, principles and techniques. Plan and perform external and internal audits with respect to ISO 19011 and ISO 17021.

This course prepares you for Exam ISO 20000 (ITSM) Lead Auditor. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 5 Days
Fee : Dubai : USD 2,700 E London : USD 5,800 E India : USD 1,700 E
March
02-06 (Delhi)
02-06 (london)
08-12 (Dubai)
09-13 (Bangalore)
09-13 (london)
16-20 (Chennai)
April
13-17 (Bangalore)
20-24 (Chennai)
May
18-22 (Chennai)
July
06-10 (Delhi)
06-10 (london)
12-16 (Dubai)
13-17 (Bangalore)
13-17 (london)
20-24 (Chennai)
WeekEnd- 14-Mar 15-Mar 21-Mar 22-Mar Delhi
WeekEnd- 04-Apr 05-Apr 11-Apr 12-Apr Delhi
Instructor-Led Online Training
Duration : 5 Days
Fee : USD 1,700 (1-on-1)† E
March
02-06
08-12
09-13
16-20
April
13-17
20-24
May
18-22
July
06-10
12-16
13-17
20-24
WeekEnd- 14-Mar 15-Mar 21-Mar 22-Mar
WeekEnd- 04-Apr 05-Apr 11-Apr 12-Apr
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience

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Course Prerequisites

  • Five years(Two years of ITSM work experience)


Upon Completion of this Course, you will accomplish following:-

  • Understanding ISO 19011 guidelines and performing internal audit in accordance with ISO 20000.
  • Gaining expertise and skills to effectively manage an audit team for ITSMS. Realizing the significance of ISO 20000 for operating an IT Service Management System.
  • Identifying the interrelationships between ITIL, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005.
  • Recognizing the relationship between the ITSMS, its management processes and compliance issues to fulfill requirements of all stakeholders in an organization. Improving the ability to analyze external and internal environment of an enterprise, perform risk assessment, and audit an ITSMS.

Give an edge to your career with ISO certification training courses. Students can join the classes for ITSM ISO 20000 Lead Auditor Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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