The ITIL® Service Strategy Lifecycle course equips learners with essential competencies in Service Management and its foundational principles. Participants will explore the interactions between Service Strategy processes and other lifecycle processes, understand the critical activities and functions involved, and grasp the roles and responsibilities necessary for achieving operational excellence. Additionally, the course covers how to effectively measure Service Strategy performance and addresses the technology and implementation requirements. By understanding the challenges, critical success factors, and risks, students will gain a comprehensive view of Service Strategy. Successfully completing the course earns participants 3 ITIL® credits and 21 PDUs from the Project Management Institute.
