AI Into Microsoft Dynamics 365 Customer Engagement

19 Oct 2026 07:30 AM CST

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Webinar Overview

This session focuses on how AI becomes part of a CRM architecture, rather than treating Copilot as just a chatbot. Explore how Dynamics 365, Dataverse, Power Platform, Microsoft 365 Copilot, Copilot Studio and AI capabilities can work together

Key Points

Where Copilot gets contextual information
AI and CRM data
Microsoft 365 Copilot and Dynamics 365
Copilot Studio

Meet The Trainer

Frank Ilemona Oguche

Experienced trainer skilled in Microsoft Dynamics 365 Customer Insights, CRM, and model-driven apps. Known for enhancing customer experiences and sales processes, with a track record of training clients in Dynamics 365 solutions.

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AI Into Microsoft Dynamics 365 Customer Engagement