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Advanced Dynamics 365 Customer Service Solution Design & Development Training Course Overview

Advanced Dynamics 365 Customer Service Solution Design & Development Training Course Overview Popular

Advanced Dynamics 365 Customer Service Solution Design & Development Training equips IT professionals with the skills to enhance customer service capabilities. Participants will learn about case management fundamentals, Service Level Agreements (SLAs), and omnichannel support in Module 1. Transitioning to Module 2, the course covers model-driven apps, Dataverse customization, and role-based security.

In Module 3, students automate processes using Power Automate and explore AI integration. Module 4 delves into extending Dynamics 365 with canvas apps and JavaScript development. Finally, in Module 5, learners engage in end-to-end solution building, mastering advanced development tactics.

Overall, this course empowers participants to design effective customer service solutions, enhancing their practical application in real-world scenarios.
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5.0

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0 Delivered Sessions
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0 Trained Professionals
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40 Hours Duration
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30+ Years of Training Leadership
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Expert Instructors
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Global Training Network
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Flexible Learning Options
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Innovative Learning Methods
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Corporate Training Excellence

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