Advanced Dynamics 365 Customer Service Solution Design & Development Training
Advanced Dynamics 365 Customer Service Solution Design and Development Training from Microsoft equips solution architects and developers to build complex custom integrations and scalable service operations. This 5-day intensive workshop addresses the challenge of managing rising support demands by teaching participants to master custom plugin development for Dynamics 365 and reduce ticket resolution time by 20 percent. This course prepares participants for the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect certification, positioning professionals to lead advanced technical implementations and drive enterprise-level digital transformation.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
Advanced Dynamics 365 Customer Service Solution Design & Development Training by Microsoft is a comprehensive program designed for functional consultants, solution architects, and customer service managers aiming to master the implementation and customization of customer service solutions. This course prepares learners for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam, a key step toward earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate credential. With over 95% of Fortune 500 companies adopting Dynamics 365 to enhance customer engagement, this training equips professionals with in-demand skills to design scalable, efficient service processes. Participants will gain expertise in case management, service-level agreements, and customer feedback systems, making them essential assets in organizations focused on delivering exceptional customer experiences.
The curriculum emphasizes hands-on learning using Microsoft's native tools, including Dynamics 365 Customer Service, Power Platform (Power Apps, Power Automate, Power BI), Copilot in Service, and unified routing. Students work directly in the Azure Portal and Microsoft 365 environment to build and configure real-world solutions such as custom service portals, AI-driven case routing systems, and knowledge management workflows. A key lab project involves designing a multi-channel customer service hub with skill-based routing and embedded analytics, allowing learners to simulate enterprise-grade deployments. These practical exercises ensure participants not only understand theoretical concepts but also develop the technical proficiency to implement and optimize customer service solutions in production environments.
By completing this course and earning the associated Microsoft certification, professionals position themselves for career advancement in a high-growth field, with certified consultants seeing salaries ranging from $90,000 to $130,000 annually in the United States. Koenig Solutions enhances this journey with its Guaranteed-to-Run scheduling and official Microsoft courseware, ensuring consistent access to up-to-date training. As organizations increasingly rely on intelligent automation and AI to streamline customer support, graduates of the Advanced Dynamics 365 Customer Service Solution Design & Development Training will be well-equipped to lead digital transformation initiatives and drive measurable improvements in service efficiency and customer satisfaction.
What You'll Learn
Prerequisites
- Experience configuring Dynamics 365 Customer Service cases, queues, and entitlements within the Advanced Dynamics 365 Customer Service Solution Design & Development Training by Microsoft
- Working knowledge of Dynamics 365 service-level agreements (SLAs) and case routing essential for mastering this course
- Familiarity with Microsoft Power Platform, including Power Apps and Power Automate, enhances your ability to implement solutions
- Understanding of Dynamics 365 knowledge management and customer feedback mechanisms is crucial for effective service delivery
- Basic knowledge of solution architecture in Dynamics 365 supports your learning journey
- MB-230 certification or equivalent experience as a Dynamics 365 Customer Service Functional Consultant is recommended for optimal comprehension
Certification Exam
Everything you need to know about the Advanced Dynamics 365 Customer Service Solution Design & Development Training certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Advanced Dynamics 365 Customer Service Solution Design & Development Training certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Advanced Dynamics 365 Customer Service Solution Design & Development Training certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Functional Consultant
- Customer Service Solutions Architect
- CRM Business Analyst
- Dynamics 365 Customer Engagement Specialist
- Service Management Consultant
Companies Hiring
and 5,000+ organizations worldwide seeking Advanced Dynamics 365 Customer Service Solution Design & Development Training certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
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Enterprise Client ✓ Verified -
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
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“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Advanced Dynamics 365 Customer Service Solution Design & Development Training training course
Is the certification exam included in the Advanced Dynamics 365 Customer Service Solution Design & Development Training, and what is the exam fee if separate?
What delivery modes does Koenig offer for Advanced Dynamics 365 Customer Service Solution Design & Development Training, including Guaranteed-to-Run scheduling?
How long is lab access provided in the Advanced Dynamics 365 Customer Service Solution Design & Development Training, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the Advanced Dynamics 365 Customer Service Solution Design & Development Training, including any fees?
What is the exam format, question types, passing score, and time limit for the related Microsoft Dynamics 365 Customer Service certification?
How long is the Microsoft Dynamics 365 Customer Service certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing Advanced Dynamics 365 Customer Service Solution Design & Development Training?
What prerequisites or experience are needed for the Advanced Dynamics 365 Customer Service Solution Design & Development Training?
What salary or career impact does completing Advanced Dynamics 365 Customer Service Solution Design & Development Training offer with real figures?
How does the Advanced Dynamics 365 Customer Service Solution Design & Development Training compare to self-study for certification preparation?
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