IT Service Desk Support & Customer Care – New Hire Training Course Overview

The IT Service Desk Support & Customer Care – New Hire Training course provides comprehensive training for aspiring IT professionals. Participants will gain a solid foundation in ITIL principles and service desk concepts, enhancing their ability to manage incidents, service requests, and ticket lifecycle management. The course emphasizes professional communication, focusing on handling customer interactions effectively and managing expectations.

Additionally, learners will develop practical skills in Windows OS, Microsoft 365 support, and network troubleshooting, including VPN access and multi-factor authentication. Hands-on activities, like role-playing and troubleshooting simulations, ensure a robust understanding of real-world scenarios. This course equips candidates with the skills needed for successful careers in IT support and customer care.