AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365
This course equips business analysts and functional consultants with skills to integrate Microsoft 365 Copilot and Dynamics 365 for enhanced productivity and governance, solving the challenge of disjointed AI adoption. With 60% of organizations still in Copilot pilot phases (Gartner, 2024), professionals gain verified expertise to drive secure, scalable deployment across sales and customer experience workflows.
Prepares for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification. Koenig’s Guaranteed-to-Run dates ensure timely access to official Microsoft courseware, empowering learners to unlock AI-driven insights and advance into high-demand roles with measurable business impact.
Training Formats & Pricing
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Course Overview
The Microsoft course AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365 (MB-280T02) prepares professionals for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst certification exam. Designed for business analysts, functional consultants, and IT professionals, this course equips learners with the skills to configure and optimize Dynamics 365 Sales and integrate AI-driven tools like Microsoft 365 Copilot for Sales. With 60% of current Dynamics 365 job postings requiring relevant certifications, demand for qualified professionals is surging, particularly for roles that bridge technical expertise and business process optimization in AI-enhanced sales environments.
Participants engage with core Microsoft technologies including Dynamics 365 Sales, Microsoft 365 Copilot for Sales, Dataverse, Power Automate, Dynamics 365 Customer Insights - Journeys, and Teams collaboration tools. Through hands-on labs in the Dynamics 365 and Power Platform environments, students configure lead and opportunity management workflows, build sales sequences, deploy Copilot for Sales, and customize business process flows. A key lab scenario involves implementing a full sales engagement solution using the Sales accelerator, where learners configure assignment rules, manage segments, and integrate AI-driven insights to automate follow-ups and improve conversion rates, simulating real-world deployment in enterprise sales teams.
This course directly supports preparation for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, a widely recognized certification that validates expertise in AI-augmented sales operations and solution governance. Certified professionals report average salary increases of 15–20%, with senior consultants earning up to $135,000 annually in North America. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official Microsoft courseware, and 1-on-1 mentoring, ensuring mastery of AI integration and compliance controls. Graduates are positioned to lead Copilot-first implementations, drive digital transformation, and advance into roles such as Dynamics 365 Solution Architect or AI Governance Lead.
What You'll Learn
Prerequisites
- Intermediate level proficiency in Dynamics 365 Sales and Dynamics 365 Customer Insights.
- Intermediate level proficiency in configuring model-driven applications within Dynamics 365.
- Foundational knowledge of Microsoft Dataverse table and column architecture.
- Experience managing business applications within the Microsoft 365 environment.
- Completion of the MB-280T01 training course or equivalent practical experience in configuring Dynamics 365 model-driven applications for AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365.
Certification Exam
Everything you need to know about the mb-280t02 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of mb-280t02 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the mb-280t02 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Sales Administrator
- Microsoft 365 Copilot Specialist
- Sales Operations Analyst
- AI Productivity Consultant
- CRM Administrator
- Customer Engagement Manager
Companies Hiring
and 5,000+ organizations worldwide seeking mb-280t02 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the mb-280t02 training course
Is the certification exam included in the AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365 course, and what is the exam fee?
What training formats are available for this course, and does Koenig offer Guaranteed-to-Run scheduling?
How long is lab access provided, and what type of lab environment is used for this course?
What is Koenig Solutions' rescheduling and cancellation policy for this Microsoft course?
What is the format, number of questions, passing score, and time limit for the MB-280 certification exam?
How long is the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365 course?
What are the prerequisites or prior experience needed for the AI-Powered Productivity and Governance with Microsoft 365 Copilot and Dynamics 365 course?
What salary increase or career advancement can professionals expect after earning the Dynamics 365 Customer Experience Analyst certification?
How does instructor-led training from Koenig compare to self-study for preparing for the MB-280 exam?
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