VMware Workspace ONE: UEM Troubleshooting [V21.x]

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VMware Workspace ONE: UEM Troubleshooting [V21.x] Course Overview

New version VMware Workspace ONE: UEM Troubleshooting [V22.x] is now available.

Enroll for the 2-days VMware Workspace ONE: UEM Troubleshooting [V21.x] course from Koenig Solutions accredited by VMware. In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.

Target Audience:

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Course Introduction
  • Introductions and course logistics
  • Course objectives
  • Outline software troubleshooting logic and support methods
  • Explain how knowing the core components process flows can help troubleshoot product issues
  • Explain how knowing the integrated components process flows can help troubleshoot product issues
  • Identify different Workspace ONE UEM log files
  • Outline the best practices for UEM console issue troubleshooting
  • Identify common group management and assignment-related issues
  • Outline common UEM console system setting and roles issues
  • Understand how analytic events can be used to identity platform errors
  • Summarize the steps of collecting and analyzing Workspace ONE UEM console logs
  • Outline the common enterprise integrations in Workspace ONE UEM
  • Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques
  • Compare the endpoint connection topology in Workspace ONE UEM
  • Outline useful tools and resources for endpoint troubleshooting
  • Summarize the best practices for device enrollment troubleshooting
  • Explain device connectivity troubleshooting techniques
  • Understand how to identify and resolve profile-related issues
  • Identify common compliance policy issues and potential root causes
  • Understand different types of applications and troubleshooting scoping questions
  • Review application management configurations
  • Summarize the general tools and resources for application troubleshooting
  • Describe the general logic of troubleshooting public applications
  • Understand Internal application issues and potential causes.
  • Explain purchased application troubleshooting techniques
  • Review different email architecture and workflows
  • Summarize common errors associated with email profiles
  • Identify tools and resources for email troubleshooting
  • Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
  • Outline PowerShell integration issues and techniques to address them
  • Review UAG architecture and edge service workflows
  • Understand UAG general configurations
  • Explain how to utilize UAG-related troubleshooting tools and recourses
  • Identify and resolve common Content Gateway on UAG issues
  • Summarize VMware Tunnel™ on UAG troubleshooting techniques
  • Describe how Self-service Portal helps administrators and empowers end-users to solve issues
  • Understand how Workspace ONE Assist can help endpoint troubleshooting
Live Online Training (Duration : 16 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

This course requires completion of one of the following courses:

  • VMware Workspace ONE: Skills for Unified Endpoint Management


          OR

  • VMware Workspace ONE: Unified Endpoint Management Bootcamp

By the end of the course, you should be able to meet the following objectives:

  • Summarize basic troubleshooting methodology
  • Outline common troubleshooting techniques in the Workspace ONE UEM Console
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM Console
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
  • Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
  • Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™

 

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Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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