Exploring Microsoft Copilot Capabilities In Dynamics 365

12 Oct 2026 04:30 AM CST

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Webinar Overview

An introductory, practical exploration of what Copilot can do across Dynamics 365 Customer Engagement. The session focuses on how AI assists CRM users with everyday activities such as summarizing records, finding information, preparing for meetings, composing emails, and supporting customer service interactions.

Key Points

What Copilot is in Dynamics 365 CE
Copilot in Dynamics 365 Sales
Copilot in Customer Service
Record and case summarization
Natural-language questions
Email and response assistance

Meet The Trainer

Frank Ilemona Oguche

Experienced trainer skilled in Microsoft Dynamics 365 Customer Insights, CRM, and model-driven apps. Known for enhancing customer experiences and sales processes, with a track record of training clients in Dynamics 365 solutions.

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Exploring Microsoft Copilot Capabilities In Dynamics 365