ITIL Unlocked

29 Oct 2026 10:30 AM CST

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Webinar Overview

Explore the fundamentals of ITIL and learn how modern IT service management practices can help organizations deliver consistent, value-driven services. This session will cover key ITIL concepts, practical approaches to improving service quality, and how ITIL principles can be applied in today’s evolving digital environment.

Key Points

Understand the core concepts and guiding principles of ITIL.
Learn how ITIL can improve IT service delivery and customer value.
Discover practical ways to apply ITIL practices in modern organizations.

Meet The Trainer

Ashwin Sam Koshy

As a seasoned professional trainer, I bring a wealth of experience in delivering top-notch training to corporate clients across a range of disciplines. With expertise in PRINCE2, PMP, ITIL, Scrum & Agile, ISO 31000 Risk Manager, ISTQB Agile Foundation Extension, PMI - ACP, Microsoft Project 2016/2013, and ISTQB-ISEB CTFL, I have honed my ability to design and deliver training programs that cater to the unique needs of each organization. With my in-depth knowledge of industry-standard methodologies and my passion for helping professionals to excel, I am confident that I can make a valuable contribution to any organization that values ongoing learning and development.

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ITIL Unlocked