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Pega Customer Service Developer Training Course Overview

Pega Customer Service Developer Training Course Overview

Pega Customer Service Developer Training is designed to equip participants with the essential skills to excel in developing customer-centric applications using the Pega platform. Throughout this course, learners will delve into key concepts such as case management, customer engagement strategies, and user interface design. The learning objectives include mastering Pega's tools for creating efficient service processes and understanding how to deliver a superior customer experience.

By the end of the training, students will be able to apply practical knowledge to real-world scenarios, enhancing their ability to build and manage customer service solutions effectively. This course is perfect for anyone looking to advance their career in Pega development.
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Course Fee 1,700
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 1,700 (USD)
  • Live Training (Duration : 40 Hours)
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  • Live Training (Duration : 40 Hours)
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Free Pre-requisite Training

Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Target Audience for Pega Customer Service Developer Training

Pega Customer Service Developer Training equips IT professionals with skills to design and develop customer service applications using Pega's platform, enhancing user experience and business outcomes.


  • Business Analysts
  • Customer Service Representatives
  • IT Developers
  • Pega Developers
  • Solutions Architects
  • Project Managers
  • Quality Assurance Testers
  • Technical Consultants
  • System Administrators
  • CRM Specialists
  • Business Process Management (BPM) Practitioners
  • Data Analysts
  • Product Managers
  • Technical Support Engineers
  • IT Project Coordinators


Learning Objectives - What you will Learn in this Pega Customer Service Developer Training?

Introduction

The Pega Customer Service Developer Training course equips students with the essential skills to design and implement customer service applications in the Pega platform, focusing on enhancing customer engagement and operational efficiency.

Learning Objectives and Outcomes

  • Understand the key principles of customer service application development in Pega.
  • Learn to configure Pega Customer Service applications effectively.
  • Create user interfaces for customer interactions.
  • Implement case management and business process flows.
  • Utilize Pega's enterprise-grade features to enhance service delivery.
  • Integrate external systems and data into Pega applications.
  • Apply best practices for testing and debugging in the Pega environment.
  • Develop skills to manage customer service metrics and reporting.
  • Explore advanced features such as AI-driven automation and chatbots.
  • Prepare for certification as a Pega Customer Service Developer.

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