Exchange Online Administration and Troubleshooting
The Exchange Online Administration and Troubleshooting course by Microsoft equips messaging administrators and cloud engineers with skills to resolve critical email flow, compliance, and hybrid configuration issues in modern Microsoft 365 environments. Designed for IT professionals managing cloud productivity systems, it addresses the growing demand for experts as 78% of Fortune 500 companies rely on Microsoft 365, where misconfigurations can disrupt 98% of cloud-dependent organizations.
This course prepares learners for the Microsoft 365 Certified: Administrator Expert (MS-102) credential, enhancing career advancement in enterprise cloud roles. Koenig’s Guaranteed-to-Run scheduling ensures timely access to official vendor-authorized training, empowering professionals to master Exchange Online within the broader M365 ecosystem and drive secure, compliant collaboration environments.
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Course Overview
The Microsoft Exchange Online Administration and Troubleshooting course is designed for IT professionals preparing for the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification, specifically targeting Exam MS-220. This advanced training serves messaging administrators, support engineers, and cloud administrators responsible for managing and resolving issues in Exchange Online and hybrid environments. With over 270 million Microsoft 365 users globally, demand for certified Exchange Online experts remains high, particularly among cloud solution providers and enterprises managing large-scale email infrastructures. Participants should have prior experience with PowerShell and Exchange administration, as the course focuses on real-world troubleshooting scenarios including mail flow, compliance, client connectivity, and migration challenges.
This course covers critical tools and technologies including the Microsoft 365 admin center, Exchange Admin Center, Microsoft Purview, Microsoft Defender for Office 365, and Exchange Online PowerShell. Through hands-on labs in a live Microsoft 365 tenant environment, students configure mail flow rules, manage recipient objects, implement retention policies, and troubleshoot hybrid configurations. A key lab component involves diagnosing and resolving mail flow issues using message trace and connectivity logs, simulating real-world incidents support engineers face daily. Learners also configure room mailboxes, manage role-based access control (RBAC), and implement compliance policies using Microsoft Purview, ensuring they gain practical experience with the full Exchange Online management stack.
By completing this course, students are prepared for the MS-220 certification, a globally recognized credential validating advanced troubleshooting expertise in Exchange Online. Certified professionals can expect competitive salaries, with Microsoft Exchange administrators earning an average of $98,781 annually in the U.S. Koenig Solutions enhances learning outcomes with official Microsoft courseware and a Guaranteed-to-Run schedule, ensuring access to up-to-date training. Earning this certification opens pathways to senior support roles, cloud operations management, and specialized messaging architect positions in enterprise IT environments.
What You'll Learn
Skills You'll Gain
Prerequisites
- Proficiency in PowerShell scripting and managing Exchange Online via PowerShell is essential for effective Exchange Online administration and troubleshooting. Microsoft emphasizes PowerShell skills for automating tasks and resolving issues efficiently in Exchange Online environments. According to Microsoft, PowerShell is a critical tool used by over 70% of Exchange administrators to streamline management and improve response times. Mastering PowerShell enables administrators to automate mailbox management, troubleshoot configuration issues, and perform bulk operations, saving hours of manual work. This skill is vital for those seeking to optimize their Exchange Online environment and ensure seamless email flow and compliance. Gaining expertise with PowerShell in conjunction with Exchange Online enhances your ability to troubleshoot complex issues swiftly, reducing downtime and improving user satisfaction. Microsoft recommends this knowledge as a foundational skill for Exchange Online administrators aiming for certification and operational excellence.
How would you like to learn?
For Individuals
Pick the format that fits your schedule
- Choose your formatLive online Classroom Self-paced 1-on-1
- Customised programme built around your goals
- Role-mapped training for your job role
- Hands-on labs and guided practice
- Certification pathways, with optional exam vouchers
- Class recordings
- Free online doubt-clearing session with self-paced courses
- Skill benchmarking and self-assessment
For Teams & Enterprises
Training built around your team, from needs assessment to certified outcomes
- Choose your format, in your time zoneLive online Classroom Self-paced 1-on-1
- Customised programmes built around your team's needs
- Role-mapped training for different team roles
- Hands-on labs and guided practice
- Certification pathways, with optional exam vouchers
- Class recordings
- Free online doubt-clearing session with self-paced courses
- Skill benchmarking and training ROI measurement
- Fly-Me-a-Trainer: a certified trainer comes to your location, with travel and accommodation included
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Exchange Online Administration and Troubleshooting certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Exchange Online Administration and Troubleshooting certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Exchange Online Administrator
- Microsoft 365 Administrator
- Email Systems Administrator
- Messaging Administrator
- M365 Infrastructure Engineer
- Cloud Email Specialist
Companies Hiring
and 5,000+ organizations worldwide seeking Exchange Online Administration and Troubleshooting certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Exchange Online Administration and Troubleshooting training course
Is the certification exam included in the Exchange Online Administration and Troubleshooting course, and what is the exam fee?
What training formats does Koenig offer for Exchange Online Administration and Troubleshooting, and is there a Guaranteed-to-Run schedule?
How long is lab access provided for the Exchange Online Administration and Troubleshooting course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the Exchange Online Administration and Troubleshooting course?
What is the exam format, number of questions, time limit, and passing score for the Exchange Online Administration and Troubleshooting certification?
How long is the Exchange Online Administration and Troubleshooting certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Exchange Online Administration and Troubleshooting course?
What are the prerequisites or experience needed for the Exchange Online Administration and Troubleshooting course?
What is the average salary for professionals certified in Exchange Online Administration and Troubleshooting, and what roles does it qualify for?
How does instructor-led training for Exchange Online Administration and Troubleshooting compare with self-study in terms of pass rates and time required?
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