Microsoft Dynamics 365 Sales CRM Essentials
The Microsoft Dynamics 365 Sales CRM Essentials course equips business analysts and functional consultants with skills to configure lead management, opportunity tracking, product catalogs, and AI-driven sales insights using Dynamics 365 Sales and Microsoft Copilot for Sales. Designed for IT and sales professionals, it solves the challenge of fragmented sales processes in organizations where 74.5% already use CRM systems. Learners gain hands-on expertise to streamline sales operations and improve seller productivity.
This course prepares learners for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification, requiring passing Exam MB-280 with a 700/1000 score. Koenig Solutions delivers official vendor-authorized courseware and 30-day lab access, ensuring real-world practice. Graduates enhance their ability to deploy integrated CRM solutions that drive revenue growth and digital transformation.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft Dynamics 365 Sales CRM Essentials course, offered by Microsoft, is designed to equip professionals with the skills needed to configure and optimize Dynamics 365 Sales for modern sales teams. Aligned with the MB-280 certification exam, this training prepares individuals for roles such as Dynamics 365 Functional Consultant, Business Analyst, and Sales Operations Manager. With over 60% of Fortune 500 companies leveraging Microsoft Dynamics 365 for customer engagement, demand for certified professionals continues to grow as organizations seek to streamline sales processes and enhance customer relationships through intelligent automation and AI-driven insights.
This course covers key technologies including Dynamics 365 Sales, Microsoft Copilot for Sales, Microsoft Dataverse, Power Automate, LinkedIn Sales Navigator integration, and the Dynamics 365 Customer Insights platform. Through hands-on labs delivered in the Microsoft Learn environment, students configure lead and opportunity management workflows, build product catalogs, process sales orders, and customize business process flows. A core lab project involves deploying Microsoft Copilot for Sales to automate outreach, generate AI-powered insights, and enhance seller productivity across email and meeting preparation scenarios, providing practical experience directly applicable to real-world implementations.
By completing Microsoft Dynamics 365 Sales CRM Essentials, learners prepare for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, a globally recognized certification that validates expertise in modern CRM solutions. Certified professionals report average annual salaries ranging from $90,000 to $130,000, with senior consultants commanding even higher compensation. Koenig Solutions enhances this learning path with Guaranteed-to-Run batches, official Microsoft courseware, and 1-on-1 instructor support, ensuring learners gain both certification readiness and practical mastery. Graduates are well-positioned to drive digital transformation in sales organizations and advance into strategic roles shaping AI-enhanced customer engagement strategies.
Skills You'll Gain
Prerequisites
- Basic understanding of sales workflows and CRM concepts is essential for mastering Microsoft Dynamics 365 Sales CRM Essentials, a key certification by Microsoft.
- Familiarity with Dynamics 365 Sales and the Dynamics 365 customer experience suite helps learners leverage the full potential of Microsoft Dynamics 365 Sales CRM Essentials.
- Experience with Microsoft Dataverse and model-driven application configuration enables effective customization within the Microsoft Dynamics 365 Sales CRM Essentials environment.
- Knowledge of lead and opportunity management processes is crucial for success in Microsoft Dynamics 365 Sales CRM Essentials training.
- Understanding of product catalog and sales order processing in a CRM system enhances your ability to implement Microsoft Dynamics 365 Sales CRM Essentials effectively.
- Having MB-280T01 certification or equivalent experience in configuring Dynamics 365 model-driven apps is recommended to maximize learning outcomes in Microsoft Dynamics 365 Sales CRM Essentials.
Certification Exam
Everything you need to know about the mb-280t02 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of mb-280t02 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the mb-280t02 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Sales Functional Consultant
- Business Analyst
- CRM Solutions Analyst
- Sales Operations Specialist
- Customer Experience Analyst
- Dynamics 365 Application Consultant
Companies Hiring
and 5,000+ organizations worldwide seeking mb-280t02 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the mb-280t02 training course
Is the Microsoft MB-280 certification exam included in the Microsoft Dynamics 365 Sales CRM Essentials training, and what is the exam cost?
What training formats are available for the Microsoft Dynamics 365 Sales CRM Essentials course, and is there a Guaranteed-to-Run option?
How long is lab access provided for the Microsoft Dynamics 365 Sales CRM Essentials course, and what type of environment is used?
What is Koenig Solutions' rescheduling and cancellation policy for the Microsoft Dynamics 365 Sales CRM Essentials course?
What is the format, number of questions, time limit, and passing score for the Microsoft MB-280 certification exam?
How long is the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification valid, and what is the renewal process?
What post-training support does Koenig provide for Microsoft Dynamics 365 Sales CRM Essentials learners?
What are the prerequisites or prior experience needed for the Microsoft Dynamics 365 Sales CRM Essentials course?
What is the average salary impact or career benefit after completing the Microsoft Dynamics 365 Sales CRM Essentials training and certification?
How does instructor-led training for Microsoft Dynamics 365 Sales CRM Essentials compare to self-study in terms of exam success and skill retention?
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