MB-280T02 – Exam Prep
The MB-280T02 – Exam Prep course equips Business Analysts and Functional Consultants with skills to configure Dynamics 365 Sales and Microsoft Copilot for Sales, solving the challenge of inefficient sales processes in complex organizations. With 74% of high-growth companies using CRM automation (Microsoft, 2024), this training enables professionals to streamline lead management, optimize product catalogs, and deploy AI-driven insights that accelerate revenue cycles.
This course prepares learners for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification. Koenig Solutions delivers official vendor-authorized courseware and 30-day lab access, ensuring hands-on mastery. Graduates gain the expertise to drive digital transformation in sales operations and advance into roles with 20% higher earning potential in CRM-focused positions.
Training Formats & Pricing
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Course Overview
The Microsoft MB-280T02 – Exam Prep course is designed to prepare professionals for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst certification exam. This intermediate-level training equips business analysts, functional consultants, and sales operations specialists with the skills to configure and optimize Dynamics 365 Sales for real-world business scenarios. With over 95% of Fortune 500 companies using Microsoft Dynamics 365 to streamline customer engagement, this course addresses a high-demand skill set in enterprise sales transformation. Participants will gain hands-on experience aligning sales processes with AI-driven insights and automation tools critical for modern CRM strategies.
Students engage with core Microsoft technologies including Dynamics 365 Sales, Microsoft Copilot for Sales, Dataverse, Power Apps, Power Automate, and Dynamics 365 Customer Insights. Through guided labs in the Azure-based Dynamics 365 environment, learners configure lead qualification workflows, build product catalogs, manage opportunity pipelines, and implement sales order processing with quotes, orders, and invoices. A key hands-on project involves customizing business process flows and configuring a unified dashboard to monitor sales performance. The lab structure emphasizes real-world application, such as deploying Microsoft Copilot for Sales to automate outreach and enhance seller productivity across digital channels.
This course directly prepares candidates for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, recognized globally for its rigor and alignment with enterprise CRM best practices. Professionals with this certification report an average salary increase of 20%, with roles like CRM Consultant and Sales Operations Manager commanding median salaries above $95,000 in North America. Koenig Solutions enhances this official Microsoft curriculum with Guaranteed-to-Run scheduling and access to expert-led, 1-on-1 training sessions using authorized courseware. Upon completion, learners are positioned to drive digital sales transformation, improve forecast accuracy, and lead CRM optimization initiatives in organizations leveraging the Microsoft cloud ecosystem.
What You'll Learn
Prerequisites
- Basic knowledge of sales strategies and business workflows, essential for mastering Microsoft Dynamics 365 Sales and Customer Insights with MB-280T02 – Exam Prep
- Familiarity with Dynamics 365 Sales and Dynamics 365 Customer Insights enhances your ability to implement effective customer engagement solutions
- Experience in configuring model-driven apps, including forms, views, and charts, prepares you for real-world customization tasks in Microsoft Dynamics 365
- Understanding of Microsoft Dataverse fundamentals such as tables, columns, and relationships is crucial for managing data effectively within Dynamics 365 applications
- Knowledge of lead and opportunity management workflows in CRM helps streamline sales processes and improve conversion rates
- Prior completion of MB-280T01-A or equivalent experience in configuring Dynamics 365 customer experience apps is recommended to ensure success in this exam preparation course
Certification Exam
Everything you need to know about the mb-280t02 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of mb-280t02 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the mb-280t02 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Functional Consultant
- Business Analyst
- CRM Solutions Specialist
- Sales Applications Consultant
- Customer Experience Analyst
- Power Platform Consultant
Companies Hiring
and 5,000+ organizations worldwide seeking mb-280t02 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the mb-280t02 training course
Is the MB-280 certification exam included in the MB-280T02 – Exam Prep course fee?
What training formats are available for MB-280T02 – Exam Prep at Koenig Solutions?
How long is lab access provided for MB-280T02 – Exam Prep and what environment is used?
What is the rescheduling and cancellation policy for the MB-280T02 – Exam Prep course?
What is the format, question count, passing score, and time limit for the MB-280 exam?
How long is the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification valid?
What post-training support does Koenig provide after completing MB-280T02 – Exam Prep?
What prerequisites are recommended before taking the MB-280T02 – Exam Prep course?
What is the average salary increase and career impact for earning the MB-280 certification?
How does instructor-led MB-280T02 – Exam Prep training compare to self-study?
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