MB-280T01 – Exam Prep
The MB-280T01 – Exam Prep course equips IT and marketing professionals with hands-on skills to configure Dynamics 365 customer experience model-driven apps, including Dynamics 365 Sales and Customer Insights. It solves the challenge of low user adoption by enabling teams to customize applications with minimal code, improving productivity. Over 2 million professionals hold Microsoft certifications, reflecting high employer demand for validated cloud expertise.
This course prepares learners for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring real-world practice. Graduates gain the ability to streamline sales processes, implement AI-driven features, and drive automation in enterprise environments.
Training Formats & Pricing
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Course Overview
The MB-280T01 – Exam Prep course by Microsoft is designed to equip IT and marketing professionals with the skills needed to configure Dynamics 365 customer experience model-driven apps, specifically aligned with the MB-280 certification exam. This course targets roles such as Dynamics 365 Functional Consultants, CRM Analysts, and Solution Architects who are responsible for customizing and optimizing customer engagement solutions. Participants will gain expertise in configuring Dataverse, building model-driven applications, and leveraging Dynamics 365 Sales and Customer Insights to streamline sales operations. With over 95% of Fortune 500 companies using Microsoft Dynamics 365, this training offers critical relevance for professionals aiming to implement scalable, low-code business solutions across enterprise environments.
Students engage with core Microsoft technologies including Microsoft Dataverse, Dynamics 365 Sales, Dynamics 365 Customer Insights - Journeys, Power Apps, Power Automate, and Microsoft 365 Copilot for Sales within hands-on lab environments delivered through the Azure portal. The labs focus on real-world configurations such as creating custom tables and columns, implementing security models, designing model-driven apps, and automating business processes using cloud flows. A key project involves building a fully functional sales management application that integrates lead scoring, customer journey tracking, and AI-driven insights, simulating deployment scenarios used by global organizations to enhance customer acquisition and retention strategies.
This course prepares learners for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, a globally recognized certification validating expertise in configuring enterprise-grade CRM solutions. Professionals with this certification report average salary increases of up to 25%, with Dynamics 365 consultants earning median annual salaries exceeding $95,000 in North America. Koenig Solutions enhances this preparation with Guaranteed-to-Run live instructor-led sessions, official Microsoft courseware, and one-on-one mentoring to ensure mastery of exam objectives. Upon completion, graduates are positioned to lead digital transformation initiatives, drive CRM optimization, and advance into senior advisory roles within Microsoft’s expansive ecosystem of partners and customers.
Prerequisites
- Familiarity with Dynamics 365 Sales and Dynamics 365 Customer Insights is recommended for the MB-280T01 – Exam Prep course by Microsoft, as it provides a strong foundation for understanding customer engagement and sales processes.
- A working knowledge of Microsoft Power Apps and experience customizing model-driven apps will help learners efficiently navigate the platform and tailor solutions to business needs.
- Understanding basic data modeling principles and Microsoft Dataverse table structures is essential for designing effective data schemas within the Power Platform environment.
- Experience configuring security roles and business units in Dynamics 365 ensures proper access control and organizational hierarchy setup, critical for secure data management.
- The ability to create and manage columns, choices, and relationships in Dataverse enhances data integrity and supports complex business scenarios.
- Proficiency in using the Power Platform Environment Settings app for solution management streamlines deployment and environment configuration, saving time and reducing errors.
- These prerequisites ensure participants gain maximum benefit from the Microsoft MB-280T01 – Exam Prep course, which prepares for the Microsoft certification exam by covering essential skills and knowledge areas.
- Completing this course equips learners with the expertise to optimize Dynamics 365 Customer Insights and Power Platform solutions, boosting their professional value and operational efficiency.
Certification Exam
Everything you need to know about the mb-280t01 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of mb-280t01 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the mb-280t01 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Dynamics 365 Functional Consultant
- CRM Solutions Analyst
- Sales Operations Specialist
- Customer Experience Consultant
- Dynamics 365 Administrator
- Power Platform Developer
Companies Hiring
and 5,000+ organizations worldwide seeking mb-280t01 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the mb-280t01 training course
Is the Microsoft MB-280 certification exam included in the MB-280T01 – Exam Prep course fee, and what is the exam cost if purchased separately?
What training formats are available for the MB-280T01 – Exam Prep course, and does Koenig offer Guaranteed-to-Run scheduling?
How long is lab access provided for the MB-280T01 – Exam Prep course, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for the MB-280T01 – Exam Prep course?
What is the format, duration, number of questions, and passing score for the Microsoft MB-280 exam?
How long is the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the MB-280T01 – Exam Prep course?
What are the prerequisites or prior experience needed to take the MB-280T01 – Exam Prep course effectively?
What salary increase or job opportunities can professionals expect after earning the MB-280 certification?
How does instructor-led MB-280T01 – Exam Prep training compare to self-study in terms of exam success and skill retention?
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