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MB-910 Exam prep

The MB-910 Exam prep course equips aspiring Dynamics 365 professionals, including CRM analysts and business consultants, with foundational skills in customer engagement apps like Sales, Customer Service, Field Service, and Customer Insights. It addresses the growing demand for certified talent—over 7 million Microsoft certifications were earned in 2023—by preparing learners to pass the MB-910 exam with confidence through hands-on training and official curriculum alignment.

This course prepares you for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, enhancing career readiness in cloud-based customer relationship management. Koenig Solutions provides 30-day lab access for real-world practice, ensuring mastery of key concepts. Graduates gain a recognized credential that positions them for roles in fast-growing CRM implementation and support fields.

8 Hours (1 Days)
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249+ professionals trained

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1-on-1 USD 850
Dedicated instructor, your schedule Fastest
Public Batch USD 650
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Course Overview

The MB-910 Exam prep course by Microsoft offers a competitive advantage through official Microsoft courseware and Guaranteed-to-Run batches, ensuring reliable access to expert-led training. This comprehensive program prepares candidates for the Microsoft Dynamics 365 Fundamentals CRM certification, validating essential knowledge of Dynamics 365 customer engagement apps. Ideal for aspiring Functional Consultants and Business Analysts, the curriculum covers core capabilities across Sales, Customer Service, Field Service, and Customer Insights. By mastering these technologies and Microsoft Dataverse, learners gain practical skills in managing sales pipelines, service cases, and AI-driven insights, positioning themselves for success in enterprise CRM implementations and digital transformation roles.

What You'll Learn

✓Architect Microsoft Dynamics 365 customer engagement apps, a key component of the MB-910 Exam prep for Microsoft certification, to configure business process flows and improve sales outcomes.
✓Configure Dynamics 365 Sales management features and Dynamics 365 Project Operations to streamline your sales processes, helping you close deals faster and increase revenue.
✓Implement Dynamics 365 Customer Service workflows to define service level agreements and deliver personalized support, reducing resolution times and boosting customer satisfaction.
✓Deploy Dynamics 365 Field Service operations efficiently, ensuring timely service delivery and optimizing resource allocation for complex work orders.
✓Configure Microsoft Power Platform integrations within Dynamics 365 Marketing, now Customer Insights - Journeys, to automate tasks, analyze data, and create custom apps, enhancing overall productivity.
✓Architect customer data solutions with Dynamics 365 Customer Insights, gaining actionable insights that drive smarter business decisions and improve customer engagement.
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Certification Exam

Everything you need to know about the MB-910 certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Candidates must wait 24 hours before retaking the MB-910 Exam prep. A 14-day waiting period applies after subsequent failures. You may attempt the exam five times annually, with each attempt requiring full payment.
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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Mastering Dynamics 365 Customer Engagement for MB-910 Exam Prep
Navigate Dynamics 365 customer engagement apps Explore core Dynamics 365 activities Explain Microsoft Dataverse architecture Search and filter Dynamics 365 data Manage customer records and activities Leverage built-in reporting tools Export Dynamics 365 data to Excel Integrate with Microsoft Teams workflows
2
Day 2– Dynamics 365 Marketing Essentials for MB-910 Exam Prep
Explore Dynamics 365 Marketing features Define target marketing segments Design automated customer journeys Manage professional event marketing Capture feedback via Customer Voice Use Dynamics 365 Customer Insights Generate and qualify sales leads Integrate with LinkedIn marketing tools
3
Day 3– Dynamics 365 Sales Strategies for MB-910 Exam Prep
Examine Dynamics 365 Sales modules Manage leads and sales opportunities Apply accurate sales forecasting tools Execute efficient business process flows Leverage advanced Sales Insights data Connect with LinkedIn Sales Navigator Create professional quotes and orders Optimize the full sales lifecycle
4
Day 4– Dynamics 365 Customer Service for MB-910 Exam Prep
Master case lifecycle management Apply entitlements and service SLAs Manage support queues effectively Implement robust knowledge management Publish Knowledge Base support articles Use Omnichannel for Customer Service Analyze critical service performance reports Integrate with SharePoint Online storage
5
Day 5– Dynamics 365 Field Service for MB-910 Exam Prep
Explore Dynamics 365 Field Service Manage the work order lifecycle Schedule resources and field inspections Handle complex asset management tasks Use Connected Field Service solutions Generate automated service work orders Manage inventory in Field Service Optimize field scheduling capabilities

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

72%

of MB-910 certified professionals report career advancement within 6 months

Salary Impact

+15%

Average salary increase reported after obtaining the MB-910 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

5
  • Dynamics 365 CRM Specialist
  • Microsoft Dynamics 365 Administrator
  • CRM Business Analyst
  • Dynamics 365 Sales Consultant
  • Customer Service Analyst (Dynamics 365)

Companies Hiring

5,000+
Microsoft Accenture Deloitte Capgemini Infosys Wipro TCS Avanade PwC EY

and 5,000+ organizations worldwide seeking MB-910 certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the MB-910 training course

Is the MB-910 certification exam included in the MB-910 Exam prep course by Microsoft, and what is the separate exam fee?
The official Microsoft MB-910 exam is not included in your Koenig MB-910 Exam prep course. You must schedule and pay for your exam separately via Pearson VUE. The standard Microsoft fee for this Fundamentals certification is $99 USD, subject to regional taxes. You must achieve a minimum score of 700 on the 60-minute assessment to earn your credential.
What delivery modes does Koenig offer for MB-910 Exam prep, including any Guaranteed-to-Run options?
Koenig Solutions provides flexible MB-910 Exam prep via live 1-on-1, virtual classroom, and self-paced formats. We offer monthly Guaranteed-to-Run (GTR) batches across multiple time zones. These sessions proceed regardless of enrollment numbers, ensuring you can plan your professional development with total confidence and zero risk of cancellation.
How long is lab access provided in the MB-910 Exam prep, and what environment is used?
Your MB-910 Exam prep includes 30 days of post-course access to a secure Microsoft-hosted cloud sandbox. You will practice real-world Dynamics 365 CRM scenarios remotely, eliminating the need for local VM configurations. This hands-on environment ensures you master exam topics through practical application long after your training concludes.
What is Koenig's rescheduling and cancellation policy for MB-910 Exam prep, including any fees?
Koenig offers free rescheduling for your MB-910 Exam prep up to 7 days before the start date. Cancellations made within the 7-day window incur a 50% fee, while no-shows forfeit the full course amount. These policies ensure scheduling flexibility while maintaining high-quality, reliable training standards for all participants.
What is the MB-910 exam format, including question count, types, passing score, and time limit?
The MB-910 exam consists of 40-60 multiple-choice and multi-select questions designed to test your Dynamics 365 Fundamentals (CRM) knowledge. You have 60 minutes to complete the assessment, requiring a passing score of 700 out of 1000. The exam focuses exclusively on core CRM concepts, excluding complex labs or case studies.
How long is the MB-910 certification valid, and what is the renewal process and cost?
Your MB-910 certification remains valid for one year. You can renew this credential at no cost by completing a free online assessment on Microsoft Learn before the expiry date. This streamlined renewal process for Microsoft Fundamentals certifications ensures your skills remain current without requiring additional exam fees.
What post-training support does Koenig provide after completing MB-910 Exam prep?
After your MB-910 Exam prep, Koenig provides 30 days of direct mentor email access and entry to our exclusive alumni community forum. We also include one free retake voucher to support your success. These resources help clarify complex Dynamics 365 concepts and ensure you are fully prepared for your certification exam.
What prerequisites or experience are needed for the MB-910 Exam prep course?
There are no formal prerequisites for the MB-910 Exam prep course. While basic familiarity with CRM concepts or Microsoft 365 is helpful, our curriculum covers all fundamentals from scratch. This course is specifically designed for beginners aiming to achieve the industry-recognized Dynamics 365 Fundamentals (CRM) certification.
What salary or career impact does passing MB-910 offer with real figures?
Earning your MB-910 certification accelerates your career in Dynamics 365 roles. Specialists typically earn between $75,000 and $110,000 USD annually in the US market. Certified professionals often secure 15-20% higher starting salary offers, proving the high market value of this Microsoft credential in consulting and technical support sectors.
How does MB-910 Exam prep compare with self-study for exam success?
Koenig's structured MB-910 Exam prep delivers 85% higher pass rates than self-study methods. By combining expert instructor feedback, guided labs, and GTR schedules, we provide a superior learning experience. While self-study is an option, our 40-60 hours of focused content and practice assessments significantly increase your probability of first-time exam success.

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