ITIL 4 Practitioner: Monitoring and Event Management
The ITIL 4 Practitioner: Monitoring and Event Management course by PeopleCert equips IT operations managers, system administrators, and service managers with skills to proactively detect service disruptions, reduce incident response times, and minimize costly outages. Designed for professionals tackling reactive "firefighting" in IT environments, it teaches how to implement effective monitoring strategies using automation and AIOps. With 87% of organizations reporting improved service delivery using ITIL frameworks, this training addresses a critical industry need for resilient IT operations.
This course prepares you for the official PeopleCert ITIL 4 Practitioner: Monitoring and Event Management certification exam, featuring 20 multiple-choice questions, a 30-minute duration, and a 65% passing score. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring hands-on practice. Earn a globally recognized credential that validates your ability to enhance service availability and advance into roles like IT Service Manager or Monitoring Engineer.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The ITIL 4 Practitioner: Monitoring and Event Management course by PeopleCert is designed for IT professionals seeking to master the systematic observation, recording, and response to service component changes through effective event management. This certification prepares candidates for the official PeopleCert exam, which consists of 20 multiple-choice questions, a 65% passing score, and a 30-minute duration. Targeted at roles such as IT Service Managers, System Administrators, and IT Operations Specialists, this course equips learners with the skills to proactively detect service disruptions and enhance operational stability. With 87% of organizations reporting improved service delivery after implementing ITIL practices, according to a 2023 AXELOS survey, demand for certified professionals continues to grow across enterprise IT departments globally.
This course emphasizes practical application through hands-on learning, focusing on real-world tools and technologies that support monitoring and event management within the ITIL 4 framework. Participants engage with modern observability platforms, AIOps (Artificial Intelligence for IT Operations), log management systems, metrics collection tools, and trace analysis solutions. The training integrates these technologies into workflows aligned with the ITIL Service Value Chain, enabling learners to configure event correlation rules, automate alert responses, and implement service-centric monitoring strategies. A key lab scenario involves designing an end-to-end monitoring strategy that reduces incident impact by integrating tools accredited under PeopleCert’s ATV (Accredited Tool Vendor) programme, ensuring alignment with ITIL 4 best practices and seamless integration across the service management ecosystem.
Earning the ITIL 4 Practitioner: Monitoring and Event Management certification from PeopleCert validates practical expertise in one of the most in-demand IT service management disciplines and is recognized by leading employers worldwide. Certified professionals can expect competitive compensation, with mid-career salaries ranging from £45,000 to £65,000 in the UK and AUD 90,000 to AUD 120,000 in Australia, according to 2023 industry data. Koenig Solutions, a PeopleCert-accredited training organization, delivers this course using official curriculum and offers a Guaranteed-to-Run schedule, ensuring learners can advance their training without delays. By mastering monitoring and event management, professionals position themselves to lead service improvement initiatives, reduce mean time to resolution, and contribute directly to service availability and business continuity outcomes.
What You'll Learn
Prerequisites
- Required Prerequisites
- Hold the ITIL 4 Foundation certification as mandated by the PeopleCert ITIL 4 Practitioner certification path.
- Possess a foundational understanding of ITIL 4 core concepts and service management principles.
- Recommended Experience
- Apply knowledge of event management workflows including event detection, logging, categorization, and response.
- Utilize familiarity with monitoring tools and technologies common in IT service environments.
- Leverage practical experience with IT service operations and the service value chain.
- Demonstrate a working understanding of ITIL 4 practices including incident, problem, and change management.
Certification Exam
Everything you need to know about the ITIL 4 Practitioner: Monitoring and Event Management certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering ITIL 4 Practitioner Concepts
2
Day 2– Optimizing Processes and Value Streams
3
Day 3– Organizational Roles and People Management
4
Day 4– Leveraging Information and Technology
5
Day 5– Capability Development and Partner Strategy
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of ITIL 4 Practitioner: Monitoring and Event Management certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the ITIL 4 Practitioner: Monitoring and Event Management certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Service Manager
- IT Operations Analyst
- Monitoring and Event Management Engineer
- Service Desk Manager
- System Administrator
- IT Support Analyst
Companies Hiring
and 5,000+ organizations worldwide seeking ITIL 4 Practitioner: Monitoring and Event Management certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL 4 Practitioner: Monitoring and Event Management training course
Is the ITIL 4 Practitioner: Monitoring and Event Management exam included in the course fee, and what is the standalone cost?
What training formats are available for the ITIL 4 Practitioner: Monitoring and Event Management course, and is there a Guaranteed-to-Run option?
How long is lab access provided, and what environment is used for ITIL 4 Practitioner: Monitoring and Event Management training?
What is the rescheduling and cancellation policy for this ITIL 4 Practitioner: Monitoring and Event Management training?
What is the format, duration, and passing score for the ITIL 4 Practitioner: Monitoring and Event Management exam?
How long is the ITIL 4 Practitioner: Monitoring and Event Management certification valid, and what is the renewal process?
What post-training support does Koenig provide for the ITIL 4 Practitioner: Monitoring and Event Management course?
What are the prerequisites for the ITIL 4 Practitioner: Monitoring and Event Management course?
What career impact can be expected after earning the ITIL 4 Practitioner: Monitoring and Event Management certification?
How does Koenig's instructor-led training compare to self-study for the ITIL 4 Practitioner: Monitoring and Event Management certification?
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