Microsoft Guaranteed-to-Run

Intelligent Conversational Bots Built with Power Virtual Agents

Master app makers and developers build intelligent conversational bots with Power Virtual Agents to automate customer service, reduce response times, and scale support—without coding. This course teaches how to design, configure, and deploy AI agents using Microsoft Copilot Studio, addressing the growing demand for automation skills in 73% of enterprises adopting AI. You’ll gain hands-on experience with topics, entities, variables, and Power Automate integrations.

Prepare for the Microsoft Certified: AI Agent Builder Associate (Exam AB-620) with official vendor-authorized courseware and 30-day lab access. Koenig’s Guaranteed-to-Run scheduling ensures your training proceeds as planned, empowering you to lead AI agent initiatives and drive digital transformation in modern workplace environments.

32 Hours (4 Days)
Live Online / Classroom
0+ professionals trained

Training Formats & Pricing

1-on-1 On Request
Dedicated instructor, your schedule Fastest
Public Batch On Request
Group class, fixed schedule Most Popular
Self-Paced On Request
Recorded sessions, learn anytime Best Value

100% Happiness Guarantee · Free Rescheduling · Secure Payment

Course Overview

The course "Intelligent Conversational Bots Built with Power Virtual Agents" by Microsoft prepares learners for Exam AB-620 and the Microsoft Certified: AI Agent Builder Associate credential. Designed for App Makers, Developers, and Functional Consultants, this training equips professionals with the skills to design and deploy enterprise-grade conversational agents using Microsoft Copilot Studio. With over 700,000 job listings seeking Microsoft technical skills, demand for AI-powered bot expertise is rapidly growing across industries leveraging digital transformation. This course serves individuals aiming to build scalable, intelligent agents that enhance customer service, automate workflows, and integrate with business systems.

Learners engage with core Microsoft technologies including Microsoft Copilot Studio, Power Automate, Microsoft Dataverse, Azure AI Services for Language, Adaptive Cards, and Microsoft 365 Copilot. Through hands-on labs in the Power Platform environment, students configure real agents by designing topics, managing entities and variables, and integrating generative AI features like custom prompts and retrieval-augmented generation (RAG). A key project involves building a production-ready agent that connects to external APIs and uses Power Automate flows to execute business actions, simulating real-world scenarios such as automated customer support or internal IT helpdesk bots.

This course directly supports preparation for the Microsoft Certified: AI Agent Builder Associate certification, recognized globally for validating advanced AI agent development skills. Professionals with these competencies earn competitive salaries, with AI-focused Power Platform developers averaging $140,305 annually in the U.S. Koenig Solutions enhances learning with Guaranteed-to-Run batches and official Microsoft courseware, ensuring structured, instructor-led training. Completing this program positions learners to lead agentic AI initiatives, driving automation and innovation in modern enterprises.

What You'll Learn

Design engaging agent conversations using Microsoft Power Virtual Agents and Copilot Studio topics, enhancing user interactions with AI-driven chatbots.
Configure knowledge sources within Microsoft Power Virtual Agents and Copilot Studio to deliver accurate and intelligent responses, improving customer satisfaction.
Implement generative answers with Microsoft Foundry models in Copilot Studio, enabling chatbots to provide more natural and context-aware replies.
Add structured automation to your Power Virtual Agents using Power Automate integrated with Copilot Studio, streamlining workflows and reducing manual effort.
Deploy Adaptive Cards in Microsoft Power Virtual Agents to create rich, interactive responses that boost user engagement and clarity.
Optimize your chatbot’s performance by analyzing analytics data from Microsoft Power Virtual Agents and Copilot Studio, ensuring continuous improvement and better user experiences.

Prerequisites

Recommended knowledge before taking this course
  • Basic knowledge of computers.
Corporate Training
Get a Corporate Quote

Volume discounts · Dedicated account manager · Custom scheduling

Certification Exam

Everything you need to know about the Intelligent Conversational Bots Built with Power Virtual Agents certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
First retake available after 24 hours; subsequent attempts follow standard Microsoft certification exam retake policies
Let's Talk

Request for more information

Intelligent Conversational Bots Built with Power Virtual Agents

We'll respond within 1 business day · No spam, ever.

Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Strategy and Planning
Identify Microsoft agent use cases Define Intelligent Conversational Bots goals Plan Power Virtual Agents flows Configure Power Platform environment Design professional agent persona Map complex user journey paths Determine secure knowledge sources Outline robust topic structure
2
Day 2– Development and Authoring
Build agents in Copilot Studio Master unified authoring canvas Construct message and question nodes Configure essential system topics Implement variables for data capture Design seamless conversation paths Test Intelligent Conversational Bots interactions Publish to live demo site
3
Day 3– Topic Logic and Entities
Create advanced custom topics Define precise trigger phrases Use conditionals in Power Virtual Agents Build scalable custom entities Extract user input with entities Manage complex topic dependencies Organize topics by intent Optimize Intelligent Conversational Bots routing
4
Day 4– AI Knowledge Integration
Add external knowledge sources Enable Microsoft Generative Answers Configure intent recognition models Use advanced AI orchestration Apply conversational boosting techniques Set up custom AI instructions Select optimal foundation models Integrate secure internal data
5
Day 5– Automation and Optimization
Build Power Automate workflows Call flows from Microsoft topics Pass variables to automated flows Retrieve data from connectors Return flow results to agents Enhance with Adaptive Cards Enable voice channel support Analyze Power Virtual Agents performance

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of Intelligent Conversational Bots Built with Power Virtual Agents certified professionals report career advancement within 6 months

Salary Impact

+22%

Average salary increase reported after obtaining the Intelligent Conversational Bots Built with Power Virtual Agents certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Power Virtual Agents Developer
  • Conversational AI Specialist
  • Power Platform Consultant
  • Chatbot Developer
  • Microsoft Copilot Studio Developer
  • Customer Experience Automation Engineer

Companies Hiring

5,000+
Microsoft Accenture Deloitte Capgemini Cognizant Infosys Wipro PwC IBM JPMorgan Chase

and 5,000+ organizations worldwide seeking Intelligent Conversational Bots Built with Power Virtual Agents certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
100%

Happiness Guarantee

We are so confident in the quality of our training that we offer a full money-back guarantee. Not satisfied? Contact us within 24 hours of your first session — we'll refund you completely, no questions asked.

Full Refund

Within 24 hours

No Questions

Asked ever

Secure Payment

Encrypted checkout

PCI DSS

Compliant