AB-6004: Introduction to Service in Dynamics 365 Course Overview

AB-6004: Introduction to Service in Dynamics 365 is a comprehensive course designed for professionals seeking to enhance their knowledge of Dynamics 365 Customer Engagement Apps. Throughout this course, learners will explore the foundational elements of customer engagement, including the self-service capabilities, case management, and workforce management within the Dynamics 365 Contact Center and Field Service.

Key learning objectives include mastering navigation within the apps, understanding knowledge management, and utilizing Microsoft Power Platform for enhanced app integration. With hands-on exercises like creating knowledge articles and scheduling work orders, participants will gain practical skills to effectively manage service operations and improve customer experiences. Join us to unlock the potential of Dynamics 365 for your business!