DUCCE -Deploying Cisco Unified Contact Center Enterprise Quiz Questions and Answers
Answer :
- Gateway
- Intelligent Contact Manager
- Cisco Unified CM
Explanation :
Cisco Unified IM&P provides instant masseging and presence service which is not a core component of Cisco Unified CCE
Answer :
- A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
- A network VRU should be configured with a label of maximum length 10 digits.
Answer :
- No network VRU is configured for the routing client
- VRU PIM just got out of service
Answer :
- Email routing
- Web chat routing
Answer :
- Provides customer intro to the Agent
