Which of the following are the components of Intelligent Contact Manager? (Choose Two)
Answer :
Router
PG
Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
Answer :
A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
A network VRU should be configured with a label of maximum length 10 digits.
What is the use of Whisper Announcement?
Answer :
Provides customer intro to the Agent
Which node keeps the read and write a copy of the database in a Cisco Unified CM Cluster?
Answer :
Publisher
Being a contact center engineer you want to have multiple channels for customer interaction.In this process you planned to implement Cisco Interaction Manager. Which of the following features will be provided by Cisco Interaction Manager? (Choose Two)
Answer :
Email routing
Web chat routing
Which of the following task can not be performed using Cisco Contact Center Management Portal?
Answer :
Adding a CTI port
To enable silent monitoring option the IP Phone must include ________ capability.
Answer :
Built-in bridge
Central controller is consists of multiple components that includes __________.
Answer :
Router, Logger and NIC
What is the number of call managers supported in a Cisco Unified CM cluster?
