Now Assist for Hardware Asset Management (HAM) Implementer
The Now Assist for Hardware Asset Management (HAM) Implementer course by ServiceNow equips IT asset managers, implementation consultants, and IT operations leads with AI-driven automation skills to streamline hardware requests and repairs, solving the critical pain point of inefficient asset lifecycle management. With 68% of organizations reporting audit findings due to poor tracking (ServiceNow, 2024), this training delivers actionable strategies to enhance compliance, reduce costs, and optimize workflows using agentic AI.
This course prepares learners for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam, leveraging Koenig’s Guaranteed-to-Run scheduling and official vendor-authorized courseware. With 30-day lab access, graduates gain hands-on mastery to confidently deploy HAM solutions, driving efficiency and audit readiness in enterprise environments.
Training Formats & Pricing
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Course Overview
The Now Assist for Hardware Asset Management (HAM) Implementer course by ServiceNow is designed for IT asset managers, HAM administrators, and implementation specialists preparing for the Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam. This training equips professionals with advanced skills to leverage AI-driven workflows in managing hardware lifecycles, from procurement to disposal. With over 70% of Fortune 500 companies adopting ServiceNow’s IT Asset Management solutions, demand for certified HAM specialists continues to grow, making this certification a strategic career move for those managing enterprise-scale asset operations.
Participants engage with core ServiceNow platform capabilities including Now Assist Panel, AI Agent Studio, Agentic Workflows, Hardware Asset Management Workspace, Success Portal, and Now Mobile. The hands-on labs are conducted in a cloud-based ServiceNow sandbox environment where learners configure AI agents to automate real-world scenarios such as fulfilling hardware requests using intelligent sourcing workflows. In one key lab, students build an end-to-end agentic workflow that automatically generates Purchase Orders, Transfer Orders, and Asset Tasks to fulfill a multi-device request, simulating how AI streamlines inventory utilization across distributed stockrooms and warehouses.
This course directly prepares candidates for the CIS-HAM certification, recognized industry-wide as proof of expertise in ServiceNow’s HAM module. Certified professionals report average salary increases of 20–30%, with roles like ServiceNow HAM Engineer commanding base salaries between $104,000 and $166,000 annually. Koenig Solutions enhances preparation with Guaranteed-to-Run batches, official ServiceNow courseware, and access to expert instructors for personalized guidance. Completing this training positions learners to lead AI-powered asset management transformations, driving efficiency, compliance, and cost savings in modern IT environments.
What You'll Learn
Prerequisites
- Hardware Asset Management (HAM) Fundamentals course completion or equivalent experience in ServiceNow's hardware asset management is recommended. Candidates should hold the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) certification or have active eligibility. A solid understanding of ServiceNow IT Asset Management (ITAM) data models, including assets, entitlements, and lifecycle states, is essential for effective implementation. Experience in configuring ServiceNow workflows, business rules, and UI policies within the HAM module enhances deployment success. Familiarity with Now Assist agentic workflows and AI-driven automation concepts is highly beneficial, as these tools streamline hardware asset processes. Additionally, knowledge of hardware procurement, deployment, and retirement workflows within ServiceNow ensures a smooth transition to the Now Assist for Hardware Asset Management (HAM) Implementer course. This training enables IT teams to optimize hardware lifecycle management, reduce costs, and improve asset visibility, making it a valuable skill for ServiceNow professionals aiming to elevate their asset management capabilities.
Certification Exam
Everything you need to know about the Now Assist for Hardware Asset Management (HAM) Implementer certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Now Assist for Hardware Asset Management (HAM) Implementer certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Now Assist for Hardware Asset Management (HAM) Implementer certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Now Assist for Hardware Asset Management (HAM) Implementer
- ServiceNow HAM Consultant
- IT Asset Management (ITAM) Specialist
- ServiceNow ITAM/HAM Engineer
- HAM Solutions Architect
- ServiceNow Asset Management Developer
Companies Hiring
and 5,000+ organizations worldwide seeking Now Assist for Hardware Asset Management (HAM) Implementer certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
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“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
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“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
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“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Now Assist for Hardware Asset Management (HAM) Implementer training course
Is the Now Assist for Hardware Asset Management (HAM) Implementer certification exam included in the training, and what is the exam fee if separate?
What training formats does Koenig offer for Now Assist for Hardware Asset Management (HAM) Implementer, and is there a Guaranteed-to-Run scheduling option?
How long is lab access provided for Now Assist for Hardware Asset Management (HAM) Implementer, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for the Now Assist for Hardware Asset Management (HAM) Implementer course, including any fees?
What is the exam format, number of questions, passing score, and time limit for the Now Assist for Hardware Asset Management (HAM) Implementer certification?
How long is the Now Assist for Hardware Asset Management (HAM) Implementer certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Now Assist for Hardware Asset Management (HAM) Implementer course?
What prerequisites or experience are needed to enroll in the Now Assist for Hardware Asset Management (HAM) Implementer course?
What is the salary impact and career progression for professionals certified in Now Assist for Hardware Asset Management (HAM) Implementer?
How does instructor-led Now Assist for Hardware Asset Management (HAM) Implementer training compare to self-study in terms of pass rates and skill acquisition?
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