Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Quiz Questions and Answers

Agent Email is a Cisco Unified CCX feature is available in which of these packages?

Answer :
  • Premium only

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

Answer :
  • ASR or TTS servers

Which step library is included in the license for Cisco Unified CCX Standard?

Answer :
  • Document steps

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

Answer :
  • In Application Administration with user data stored in the Cisco Unified Contact Center Express database

What information from the first node is used as the secret key during the second node installation?

Answer :
  • Security password

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Answer :
  • Reactive Debugging

Which option enables you to monitor previous agent seat license usage?

Answer :
  • Port and agent seat utilization historical report in Cisco Unified Intelligence Center

Which option can perform Call Progress Analysis in outbound IVR?

Answer :
  • Gateway

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

Answer :
  • CTI Ports

Which step can be used to trap runtime script errors and recover gracefully?

Answer :
  • On Exception Goto