Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Quiz Questions and Answers

Choose the statement that describes how the DB Get step obtains a database resource.

Answer :
  • It uses the database resources obtained by the DB Read step

During the installation process for the first node, how many passwords are declared?

Answer :
  • 3

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Answer :
  • Demilitarized zone

How many default output branches are available with the Menu step?

Answer :
  • 2

Which items must be satisfied before you can install a high-availability (HA) node?

Answer :
  • The NTP service in the first node must be active and synchronized

When setting properties to a script step, which statement best describes your options?

Answer :
  • In most cases, whether a pull-downmenu is offered or not, you can simply type the entry yourself

Which type of port is not usually considered when sizing a Cisco Unified CCX deployment?

Answer :
  • Voicemail port

Which of these metrics are used to determine Average Handle Time (AHT)?

Answer :
  • Talk and work (wrap-up) times

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Answer :
  • Control Center on Cisco Unified Contact Center Express Serviceability

Which statement describes a Switch step?

Answer :
  • It is used as a case statement