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Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC)

The Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course equips network collaboration engineers with advanced skills in call control, dial planning, and mobility services using Cisco Unified Communications Manager and Session Border Controllers. It solves the critical challenge of managing complex on-premises voice networks, where 74% of enterprises still rely on hybrid communication infrastructures.

This course prepares learners for the 300-815 CLACC exam, earning the Cisco Certified Specialist – Collaboration Call Control & Mobility Implementation and advancing toward CCNP Collaboration. With Koenig’s official vendor-authorized courseware and 30-day lab access, professionals gain hands-on mastery to design secure, scalable voice solutions and drive digital transformation in modern enterprise environments.

40 Hours (5 Days)
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Course Overview

The Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course by Cisco is designed for collaboration engineers, unified communications administrators, and VoIP network engineers who need to master advanced call control and mobility services in on-premises environments. This training aligns with the 300-815 CLACC exam, which leads to the Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation certification and satisfies the concentration requirement for the CCNP Collaboration certification. With over 75% of enterprises maintaining hybrid or on-premises communication systems as of 2026, demand for professionals skilled in legacy and modern voice infrastructure remains strong, particularly in sectors requiring secure, localized control over communication workflows.

Students engage with key technologies including Cisco Unified Communications Manager (UCM), Cisco Unified Communications Manager Express (CME), Cisco Unified Survivable Remote Site Telephony (SRST), Cisco Unified Board Element, and SIP/H.323 signaling protocols. The hands-on lab environment simulates real-world enterprise deployments where learners configure globalized call routing, implement URI-based dial plans, deploy Call Admission Control (CAC), and troubleshoot multisite UCM topologies. Using Cisco IOS XE command-line interfaces and UCM GUI tools, participants build a fully functional call control infrastructure that supports extension mobility, call queuing, and PSTN backup solutions—mirroring scenarios faced by enterprise voice architects managing distributed workforces.

By preparing for the 300-815 CLACC exam, this course validates expertise recognized under the industry-respected CCNP Collaboration framework, which reports average salaries of $111,081 annually, with senior roles exceeding $167,000. Koenig Solutions enhances preparation through Guaranteed-to-Run scheduling and access to official Cisco courseware, ensuring structured, instructor-led mastery of complex topics. Completing the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) training equips professionals to design resilient, scalable voice networks and positions them for advancement into collaboration architect or senior UC engineer roles within enterprise IT organizations.

What You'll Learn

Configure advanced SIP interoperability with Cisco Unified Communications Manager (UCM) to ensure seamless integration and optimal call quality. Deploy Cisco Unified Border Element dial peer features to enhance your VoIP network’s flexibility and security. Implement globalized call routing in Cisco UCM to streamline international communications and reduce call costs. Secure Cisco Expressway with TLS and certificates to protect your collaboration environment from cyber threats. Manage Cisco UCM Mobility and Extension Mobility to enable users to access their phones from any device, increasing productivity. Troubleshoot B2B collaboration using Cisco Expressway to resolve connectivity issues quickly and maintain reliable external communications. This Cisco training program on Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) equips IT professionals with practical skills to optimize enterprise voice networks, ensuring secure, scalable, and high-quality communication solutions. With over 15 years of Cisco expertise, Koenig Solutions offers hands-on learning that prepares you for real-world challenges in Cisco collaboration environments.

Skills You'll Gain

Cisco UCM Call Control SIP Signaling Protocols Media Protocols Cisco CME SRST Dial Plan Configuration Cisco Globalized Routing Call Admission Control Extension Mobility Unified Mobility SIP Trunking Session Border Controllers Voice Gateway Technologies Toll Fraud Prevention Certificate Management Advanced SIP Interoperability B2B Collaboration Call Coverage Features

Prerequisites

Recommended knowledge before taking this course
  • 350-801 CLCOR certification or equivalent hands-on experience with Cisco collaboration core technologies
  • Working knowledge of Cisco Unified Communications Manager (CUCM) 12.x or later
  • Understanding of IP networking and basic routing and switching
  • Foundational knowledge of SIP, H.323, and MGCP signaling protocols
  • Experience with Cisco IOS XE gateways and CME/SRST configurations
  • Familiarity with Cisco Unified Border Element (CUBE) and session border controller (SBC) functions
  • Understanding of media resources including transcoders, conferencing, and MTPs
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Certification Exam

Everything you need to know about the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Wait five calendar days after failed attempt before retesting; wait 180 days before retaking a passed exam
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What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

82%

of Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Cisco Collaboration Engineer
  • Unified Communications Administrator
  • VoIP Network Engineer
  • UC Infrastructure Specialist
  • Solutions Architect (Collaboration Focus)
  • Senior Collaboration Consultant

Companies Hiring

5,000+
Cisco AT&T Verizon Accenture Deloitte Wipro Tata Communications BT Group Cognizant HCL Technologies

and 5,000+ organizations worldwide seeking Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
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  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

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    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

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    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

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    Business Intelligence Lead

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    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

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    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

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    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

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    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) training course

Is the certification exam included in the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course, and what is the fee?
The certification exam is not included in the CLACC course. You must purchase the 300-815 CLACC exam separately for $300 USD or via Cisco Learning Credits. This 90-minute assessment grants the Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation credential and fulfills a concentration requirement for CCNP Collaboration.
What training formats does Koenig offer for the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course, including Guaranteed-to-Run scheduling?
Koenig provides live online 1-on-1, public live online, and classroom training for the CLACC course, all featuring Guaranteed-to-Run scheduling. These formats deliver 40 hours of expert-led instruction, ensuring you receive high-quality, vendor-authorized training regardless of class size, providing flexibility for your professional development needs.
How long is lab access provided, and what environment is used for the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course?
You receive 30 days of lab access via a cloud-hosted sandbox for the CLACC course. This environment enables 24/7 hands-on practice with Cisco Unified Communications Manager, CME/SRST, and Unified Border Element technologies. This secure, pre-configured setup allows you to master complex call control configurations without needing local hardware.
What is Koenig's rescheduling and cancellation policy for the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course?
Koenig allows free rescheduling of the CLACC course if requested more than 10 days before the start date. Changes or cancellations within 10 days incur a 50% fee. Please note that the same enrollment cannot be rescheduled more than once, ensuring efficient planning for all participants.
What is the format, number of questions, passing score, and time limit for the CLACC exam?
The 300-815 CLACC exam is a 90-minute test containing 60–70 questions, including multiple-choice, drag-and-drop, and performance-based tasks. While Cisco does not publish an official passing score, industry standards suggest a requirement of 750–800 out of 1000, reflecting the rigorous nature of this CCNP-level certification.
How long is the CLACC certification valid, and what is the renewal process and cost?
The Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation certification is valid for three years. You can renew by earning 40 Continuing Education (CE) credits through eligible activities or by retaking the $300 exam. Cisco’s CE portal tracks your progress and automatically applies credits upon completion.
What post-training support does Koenig provide after completing the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course?
Koenig offers 30 days of post-training support for CLACC, including mentor email access, session recordings, and practice tests. You also benefit from a free retake option under our Happiness Guarantee and gain entry to an exclusive alumni community forum for ongoing technical guidance and peer collaboration.
What are the recommended prerequisites for the Implementing Cisco Advanced Call Control On-Premises v2.0 (CLACC) course?
We recommend a solid foundation in networking, voice/video fundamentals, SIP/H.323 protocols, and Cisco Unified CM configuration. Prior knowledge from CLFNDU and CLCOR courses is highly beneficial. These prerequisites ensure you are prepared to master the advanced call control concepts covered in this intensive Cisco training.
What career opportunities and salary impact can I expect after completing the CLACC certification?
Earning the CLACC certification qualifies you for roles like Cisco Collaboration Engineer or VoIP Network Engineer, with salaries typically ranging from $90,000–$120,000. Certified professionals often see a 20–30% salary increase compared to non-certified peers, reflecting the high market demand for specialized Cisco collaboration expertise.
How does instructor-led training for CLACC compare to self-study in terms of effectiveness and exam readiness?
Instructor-led CLACC training provides structured learning, hands-on labs, and real-time mentorship, significantly boosting exam readiness compared to self-study. Koenig’s guided approach includes expert-led doubt-clearing sessions and proven success strategies, leading to higher pass rates and deeper technical mastery of complex Cisco call control systems.
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