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Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) Course Overview

Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) Course Overview

The Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) course is a specialized training program designed for network professionals to develop expert skills in troubleshooting Cisco wireless networks. It equips learners with methodologies and tools necessary to identify, isolate, and resolve complex wireless issues in enterprise environments. Throughout the curriculum, participants will delve into modules covering a wide range of topics, starting with troubleshooting methodology, where they'll learn about the systematic approach to diagnosing issues.

The course continues with detailed lessons on AP joining issues, client connectivity, RF interferences, client performance, and wired infrastructure challenges. It also addresses WLC and AP high availability issues, ensuring that participants can maintain robust wireless network operations. By the end of the WITSHOOT course, learners will have acquired the expertise to troubleshoot effectively, enhancing the reliability and performance of enterprise wireless solutions and contributing to improved user experience.

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Course Prerequisites

To ensure a successful learning experience in the Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) course, students should meet the following minimum prerequisites:


  • Basic understanding of networking protocols, such as IP addressing and subnets.
  • Fundamental knowledge of wireless networks, including the concepts of RF technology and WLAN.
  • Familiarity with Cisco's Wireless LAN Controller (WLC) and access point (AP) operation and configuration.
  • Experience with network troubleshooting and problem resolution.
  • Prior completion of the Implementing Cisco Wireless Network Fundamentals (WIFUND) course or equivalent working experience in configuring and managing Cisco wireless networks.
  • CCNA Wireless or CCNP Wireless certification is beneficial but not mandatory.

These prerequisites are designed to provide a foundation upon which the WITSHOOT course material will build. They are not intended to discourage potential learners but to ensure that participants are prepared to engage with the course content effectively.


Target Audience for Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)

The "Troubleshooting Cisco Wireless Enterprise Networks" course is designed for IT professionals focused on wireless networking and support.


  • Network Administrators
  • Wireless Support Specialists
  • Network Engineers
  • Cisco Wireless LAN Designers
  • IT Managers overseeing wireless networks
  • Network Analysts
  • System Engineers
  • Technical Support Personnel for wireless networks
  • Cisco Integrators/Partners
  • Wireless Network Consultants
  • IT professionals aspiring to acquire Cisco CCNP Wireless certification


Learning Objectives - What you will Learn in this Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT)?

Introduction to Course Learning Outcomes:

This course empowers students with the skills to troubleshoot and optimize Cisco wireless networks, focusing on methodologies, client connectivity, performance issues, and infrastructure troubleshooting.

Learning Objectives and Outcomes:

  • Apply structured troubleshooting methodologies to effectively identify issues within Cisco wireless networks.
  • Utilize specialized tools to isolate and diagnose network problems, ensuring efficient resolution.
  • Resolve Access Point (AP) joining issues, including controller discovery and DTLS session establishment.
  • Identify and rectify client connectivity issues, including authentication, RF signal challenges, and device configuration.
  • Troubleshoot and resolve issues related to autonomous AP links and client performance, such as roaming, throughput, and data rates.
  • Identify and mitigate interference from rogue devices and non-802.11 sources to maintain network integrity.
  • Diagnose common wired infrastructure problems affecting wireless networks by interpreting output from troubleshooting tools.
  • Address DHCP, DNS, VLAN, IP connectivity, and Power over Ethernet (PoE) issues to support seamless wireless connectivity.
  • Understand wireless licensing, Wireless Control Manager (WCM) roles, and how stacking impacts the wireless network.
  • Troubleshoot Wireless LAN Controller (WLC) and AP high availability, including controller join issues and Stateful Switch Over (SSO) processes.

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