Total Quality Management Course Overview

The Total Quality Management (TQM) course is designed to provide learners with a deep understanding of how to implement quality management principles and practices within an organization to enhance performance and customer satisfaction. This comprehensive training covers the history, philosophy, and tools of TQM, offering a blend of theoretical knowledge and practical application. Beginning with an introduction to the core concepts, the course progresses through the historical evolution of TQM, definitions of quality, and the underlying philosophy, principles, and concepts. It includes modules on quality management systems, Standardization, and the prestigious European Quality Award.

Students will learn to use various tools for quality improvement, new management techniques, and methods for measuring quality and customer satisfaction. The course also addresses employee satisfaction, Quality control points, and the financial aspects of quality through Quality costing. With a strong focus on Benchmarking, leadership, Quality culture, and the implementation process, this TQM certification program empowers learners to foster a culture of continuous improvement. By the end of the course, participants will be equipped with the skills necessary for effective Total Quality Management training and ready to contribute to their organization's success.