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C4H440 - SAP Cloud for Customer Administration Course Overview

C4H440 - SAP Cloud for Customer Administration Course Overview

The C4H440 - SAP Cloud for Customer Administration course is an insightful program designed to equip learners with the administrative knowledge and skills required to manage SAP Cloud for Customer (SAP C4C) effectively. This course is comprehensive, covering a wide range of topics from the introduction to SAP C4C's functional capabilities to preparing for go-live activities.

Learners will understand the implementation project preparation, fine-tuning, and quality gates. They will delve into account and contact management, grasp the concepts of products and price lists, and explore the importance of organizational structures. The course also addresses territory management, user and role maintenance, and provides guidance on data migration strategies.

Integration with various systems, including CRM, ECC, FSM, Microsoft Outlook, and social media, is thoroughly described, highlighting the benefits of these integration scenarios. The curriculum includes setting up notifications, workflows, and approvals, as well as personalization and extensibility of the SAP C4C platform. Analytics framework and mobile capabilities are also covered, ensuring learners can manage reports and leverage mobile features.

By the end of the course, participants will be able to conduct a solution walkthrough and understand the crucial steps for a successful go-live. This training is essential for professionals looking to specialize in SAP C4C Administration, providing them with the necessary tools to optimize customer relationship management and drive business success.

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Target Audience for C4H440 - SAP Cloud for Customer Administration

The SAP C4H440 course equips professionals with the skills to manage SAP Cloud for Customer solutions, targeting IT and CRM specialists.


  • SAP Administrators and Consultants
  • Customer Relationship Management (CRM) Professionals
  • IT Project Managers focusing on CRM systems
  • Business Analysts and Strategists
  • Sales and Marketing Managers
  • Customer Service Managers and Supervisors
  • Data Migration Specialists
  • IT Systems and Business Process Integration Experts
  • Organizational Change Managers
  • User Experience (UX) Designers for CRM solutions
  • Mobile Application Developers for enterprise solutions
  • Technical Support Staff for SAP products
  • Business Intelligence Analysts
  • Professionals working with SAP ECC (ERP Central Component)
  • Field Service Management (FSM) Coordinators
  • IT Professionals seeking to learn about cloud-based CRM solutions


Learning Objectives - What you will Learn in this C4H440 - SAP Cloud for Customer Administration?

Introduction to Course Learning Outcomes:

The C4H440 - SAP Cloud for Customer Administration course equips learners with the skills to effectively administer and configure SAP Cloud for Customer solutions, ensuring successful project implementation and ongoing management.

Learning Objectives and Outcomes:

  • Understand the functional capabilities of SAP Cloud for Customer, enabling participants to articulate its benefits and applications.
  • Prepare for and manage an implementation project, including fine-tuning processes and understanding Q-Gates for quality assurance.
  • Gain proficiency in account and contact management, including basic functions essential for maintaining customer relationships.
  • Comprehend the concepts of products and price lists in SAP Sales Cloud to manage product offerings effectively.
  • Learn the role of organizational structure in SAP Cloud for Customer and how it impacts solution design.
  • Define and manage complex territory hierarchies, optimizing sales processes and territory coverage.
  • Administer user and role management by maintaining employees and understanding business user roles and permissions.
  • Guide customers on data migration strategies, ensuring a smooth transition to SAP Cloud for Customer.
  • Describe and implement integration scenarios with CRM, ECC, FSM, Microsoft Outlook, and social media, enhancing system capabilities and user experience.
  • Set up approval processes, workflows, and notifications for opportunities, and understand personalization, adaptation, and extensibility of the platform.
  • Explore and customize the analytics framework, including standard reports and views, to support informed decision-making.
  • Prepare an SAP Cloud for Customer environment for solution walkthroughs and understand the necessary activities for a successful go-live.

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