Pega Smart Disputes for Acquirers
Pega Smart Disputes for Acquirers equips payment operations professionals and dispute resolution specialists with AI-driven automation to manage rising chargeback volumes, which increased 15% globally in 2023. This course delivers hands-on training in Pega’s low-code platform to streamline end-to-end dispute lifecycle management across Visa, Mastercard, ACH, and Zelle, reducing manual effort and improving straight-through processing by up to 86%, as demonstrated by Nationwide.
Prepares learners for the Pega Certified Senior System Architect (CPSSA) certification with official vendor-authorized courseware and 30-day lab access. Gain expertise in automating compliance with evolving network rules and regulations, enabling faster resolutions and career advancement in financial services technology.
Training Formats & Pricing
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Course Overview
Pega Smart Disputes for Acquirers by Pega is a specialized training program designed for financial services professionals involved in payment dispute resolution, including acquirer operations managers, fraud analysts, and compliance officers. This course provides comprehensive preparation for the Pegasystems Certified Professional (PCP) certification, aligning with real-world demands in the fintech and banking sectors. With major financial institutions like JPMorgan Chase and Bank of America adopting Pega’s dispute automation solutions, demand for skilled professionals has grown significantly—over 40% of top-tier acquirers now use AI-driven platforms to streamline chargeback management. The curriculum focuses on automating end-to-end dispute lifecycles for credit, debit, and non-plastic payments such as Zelle and ACH, ensuring learners are equipped to handle modern transaction disputes efficiently.
The course covers key Pega technologies including Pega Smart Dispute Agentic Automation, Pega GenAI Blueprint™, Pega Knowledge Buddy™, Pega Voice AI™, and integration with card scheme APIs from Visa and Mastercard. Participants engage in hands-on lab exercises within the Pega Platform environment, where they configure dispute workflows, implement regulatory compliance rules (such as Reg E and Reg Z), and build intelligent case management systems that support straight-through processing. A core project involves setting up job schedulers and queue processors to replace legacy agents for handling high-volume batch queues from Visa and Mastercard, simulating real-time dispute ingestion and automated response routing. These labs mirror actual production environments used by global acquirers, enabling trainees to gain practical experience in cloud-native, AI-powered dispute resolution.
Completing Pega Smart Disputes for Acquirers prepares candidates for the Pegasystems Certified Professional certification, which is recognized across the financial technology industry for validating expertise in automated dispute management. Certified professionals report average salary increases of 20–30%, with senior Pega consultants earning between $120,000 and $160,000 annually in North America. Koenig Solutions enhances this learning journey with its Guaranteed-to-Run batches and access to official Pega courseware, ensuring consistent delivery regardless of enrollment numbers. Graduates emerge ready to lead digital transformation in payment dispute operations, driving faster resolutions, lower operational costs, and improved compliance in evolving regulatory landscapes.
What You'll Learn
Prerequisites
- Possess a Certified System Architect (CSA) or Certified Senior System Architect (CSSA) certification to ensure a foundational understanding of Pega Platform architecture.
- Demonstrate proficiency in Pega Platform development, including case management, data modeling, and UI design, which are critical for configuring dispute resolution workflows.
- Maintain a strong understanding of the payment card industry (PCI) standards and the fundamental dispute lifecycle, including chargeback reason codes and representment processes.
- Possess experience with Pega Case Management and business process management (BPM) principles to effectively navigate complex dispute resolution logic.
- Have a working knowledge of Pega's integration capabilities, specifically regarding how external payment systems interface with dispute management applications.
- Understand regulatory compliance requirements and financial industry standards relevant to the dispute resolution process.
Certification Exam
Everything you need to know about the Pega Smart Disputes for Acquirers certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Master Pega Smart Disputes for Acquirers Essentials
2
Day 2– Regulatory Compliance in Pega Smart Disputes
3
Day 3– Advanced Visa Dispute Management Training
4
Day 4– Mastercard and ACH Dispute Processing Mastery
5
Day 5– Implementing Advanced Pega Smart Dispute Features
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Pega Smart Disputes for Acquirers certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Pega Smart Disputes for Acquirers certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Pega Smart Disputes for Acquirers Consultant
- Senior Pega Smart Disputes for Acquirers Developer
- Fraud and Disputes Solutions Architect
- Payment Exceptions Lead
- Acquirer Dispute Management Specialist
- Pega Financial Services Application Engineer
Companies Hiring
and 5,000+ organizations worldwide seeking Pega Smart Disputes for Acquirers certified professionals
Course Student Reviews
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Pega Smart Disputes for Acquirers training course
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