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Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass

The Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass equips financial services professionals, including compliance officers and business architects, to streamline client onboarding, reviews, and regulatory compliance across global jurisdictions. It solves the critical pain point of fragmented, manual KYC processes—costing banks up to $50M annually in avoidable delays and fines—by teaching automation using Pega’s event-driven, zero-code platform adopted by top-tier institutions since 2017.

This course prepares learners for the Pega Certified Client Lifecycle Management (CLM) and KYC Specialist certification. Koenig provides official vendor-authorized courseware and 30-day lab access, enabling hands-on mastery. Graduates gain the expertise to reduce onboarding time by 50% and drive compliance efficiency in global banking environments.

24 Hours (3 Days)
Live Online / Classroom
0+ professionals trained

Training Formats & Pricing

1-on-1 USD 1,450
Dedicated instructor, your schedule Fastest
Public Batch USD 1,150
Group class, fixed schedule Most Popular
Self-Paced On Request
Recorded sessions, learn anytime Best Value

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Course Overview

The Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass by Pega is designed for solution architects, compliance engineers, and financial services consultants aiming to master end-to-end client lifecycle automation. This course prepares learners for the Pega Certified System Architect (CSA) certification, a credential recognized across global financial institutions implementing digital onboarding solutions. Target roles include KYC Rule Managers, CLM Back Office Operators, and Relationship Managers responsible for streamlining customer onboarding in regulated environments. With 78% of top-tier banks adopting Pega’s CLM and KYC platform to reduce onboarding times by up to 60%, demand for certified implementation specialists continues to grow across investment and retail banking sectors.

Participants gain hands-on experience with Pega Client Lifecycle Management for Financial Services 24.2, Pega Know Your Customer for Financial Services 8.7, Dev Studio, Admin Studio, Customer Master Profile, and the Situational Layer Cake™ architecture. The lab environment leverages a pre-configured Pega Platform instance where students build an implementation layer, configure access groups like CLMFSSysAdmin, and customize case types for real-world scenarios such as onboarding a multinational corporation with cross-jurisdictional compliance requirements. Through guided exercises, learners import sample data applications, orchestrate CLM cases, and extend default client journeys for Corporate and Investment Banking segments, simulating enterprise deployment conditions within a unified application model.

This masterclass directly supports career advancement toward senior architect and compliance automation lead roles, with Pega-certified professionals commanding average salaries between $95,000 and $130,000 annually in the United States. As enterprises prioritize low-code platforms for regulatory compliance, the CSA certification serves as a key differentiator in hiring. Koenig Solutions enhances this path with Guaranteed-to-Run live instructor-led training, official Pega courseware, and 1-on-1 mentoring to ensure mastery. Graduates are positioned to lead Pega CLM and KYC implementations that drive faster time-to-revenue, improve audit readiness, and enable scalable, AI-augmented customer due diligence operations in modern financial institutions.

What You'll Learn

Configure Pega Case Designer workflows within the Pega CLM framework to streamline complex client onboarding journeys.
Implement Pega KYC due diligence processes by integrating Regulatory Rulesets to automate compliance and mitigate onboarding risks.
Design Customer Master Profiles using Pega Data Pages to consolidate client data for unified decision-making.
Deploy Pega CLM onboarding journeys to accelerate time-to-market through automated case lifecycle management.
Manage documentary requirements within the Pega KYC framework to ensure secure collection, verification, and storage of compliance artifacts.
Orchestrate Perpetual KYC events by configuring Pega automation tools to maintain ongoing regulatory compliance and reduce manual processing.

Prerequisites

Recommended knowledge before taking this course
  • Experience managing Pega Platform '26, including Dev Studio and Admin Studio access, is essential for this Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass.
  • Practical experience installing and configuring Pega Foundation for Financial Services '26 is highly recommended to succeed in this course.
  • Familiarity with Pega Product Designer for Financial Services '26 will help you grasp key concepts during the training.
  • The ability to install and apply hotfixes for Pega applications ensures smooth implementation and maintenance in this masterclass.
  • Understanding application layering and implementation strategies in Pega is crucial for effective client lifecycle management and KYC processes.
  • Knowledge of database schema management and backup procedures for Pega environments supports secure and reliable deployment.
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Certification Exam

Everything you need to know about the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Not applicable
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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass Overview
Pega CLM and KYC application overview CLM case orchestration fundamentals Pega CLM and KYC architecture and implementation Customer Master Profile configuration Onboard a new corporation end-to-end demo Implementation strategies: single vs hybrid vs segregated Defining organizational structure in CLM Creating operators and access groups
2
Day 2– Case Type Implementation and Orchestration
CLM case type structure and stages Configure journey types and subtypes Orchestration spine setup Implementing onboarding journey subtype Implementing maintenance journey subtype Event-driven review case configuration Client offboarding case implementation Abandon journey process design
3
Day 3– Due Diligence and Regulatory Case Types
Global KYC case type configuration Local KYC case implementation FATCA case type setup CRS case type configuration Credit due diligence case implementation Legal due diligence case setup Regulatory requirement case types Due diligence task automation
4
Day 4– Data Management and Business Rules
Managing reference data in CLM Configuring business rules for CLM Documentary Requirements Management setup Managing related parties in CLM Requirements and document collection workflow Configuring client outreach processes Modifying the welcome pack content Third-party component integration
5
Day 5– Perpetual KYC and Advanced Implementation
Perpetual KYC with event-driven architecture Handling customer data changes Configuring e-screening alert responses Periodic review deadline automation Supporting functions configuration Application performance optimization Building minimum lovable product (MLP) Registering journeys and sub-journeys

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

85%

of Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

5
  • Pega CLM/KYC Solution Architect
  • Lead Pega Developer - Client Lifecycle Management
  • KYC Implementation Consultant
  • Financial Services Pega Architect
  • CLM Technical Lead

Companies Hiring

5,000+
Citi JPMorgan Chase Accenture Deloitte PwC Nordea Bank of America Ernst & Young Capgemini Wipro

and 5,000+ organizations worldwide seeking Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass training course

Is the certification exam included in the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass fee?
The certification exam is excluded from the course fee. You must purchase it separately for $190 USD per attempt via Pearson VUE. This payment covers one Pega certification exam attempt, excluding potential local taxes applied during registration.
What training formats are available for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Koenig provides live online 1-on-1 and classroom training with Guaranteed-to-Run scheduling. This ensures your Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass proceeds as planned. Expert instructors deliver personalized sessions, offering maximum flexibility and high-quality professional training.
How long is lab access provided for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
You receive 7 days of lab access via cloud-based Pega instances on Pega Academy. This allows hands-on practice for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass. Environments terminate after 7 days to ensure optimal system performance.
What is the rescheduling and cancellation policy for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Koenig applies a 50% fee for cancellations or rescheduling within 10 days of the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass start date. You may reschedule once. Cancellations 10+ days prior incur no fees.
What is the format and passing criteria for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass exam?
The Pega certification exam features 60 questions, including scenario-based items. You have 90 minutes to achieve a 65% passing score. Non-native English speakers receive an extra 30 minutes, totaling 120 minutes for the exam.
How long is the certification valid, and what is the renewal process for Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Pega certifications remain valid but require updates as versions evolve. To maintain your Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass status, complete updated mission content on Pega Academy. There are no additional renewal fees.
What post-training support does Koenig provide for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Koenig supports your Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass journey with mentor access and Happiness Guarantee retake options. We provide certification guidance and re-enrollment assistance to ensure you successfully bridge any remaining learning gaps.
What are the prerequisites for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Learners should possess Pega Platform foundations and KYC compliance knowledge. Prior completion of Pega System Architect training is recommended to maximize the benefits of this Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass curriculum.
What career paths follow the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
This certification prepares you for roles like Compliance Solutions Architect or Pega CLM Implementation Consultant. Salaries range from £48,000 to £72,000 annually in the UK. You will lead KYC transformations within major regulated financial institutions.
Why choose instructor-led training for the Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass?
Instructor-led training provides expert guidance and real-time troubleshooting, far exceeding self-study. For complex Pega Client Lifecycle Management & Know Your Customer - Implementation Masterclass workflows, live instruction reduces implementation errors and accelerates your professional project readiness.
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