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Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1

The Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 course equips utility implementers and business architects with core configuration skills to deploy Customer Care and Billing solutions effectively, addressing the industry challenge of complex billing system implementations. Learners gain hands-on experience in business object management, rate construction, and financial transaction processing, directly aligning with Oracle’s CCB 2.9.0.0 release enhancements. This knowledge is critical as 78% of North American utilities now use integrated SaaS platforms like CCB for customer operations.

This course prepares learners for the Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional certification. Koenig Solutions delivers this training with official vendor-authorized courseware and 30-day lab access, enabling professionals to validate expertise and lead digital transformation initiatives in utility customer service modernization.

80 Hours (10 Days)
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Course Overview

The Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 course, offered by Oracle University, delivers comprehensive training on the core functionality of Oracle's Customer Care and Billing (CC&B) platform, designed specifically for business architects, functional implementers, and system analysts involved in utility industry implementations. While no direct certification exam is tied exclusively to this course, it serves as foundational preparation for roles engaged in Oracle Utilities Cloud Service deployments. Professionals responsible for process analysis, configuration design, and implementation planning will gain critical insights into business object relationships and subsystem configurations. With over 80 global utilities leveraging Oracle CC&B for billing transformation, including Fortune 500 energy providers, expertise in this platform significantly enhances career relevance in a high-demand niche.

Participants engage with key Oracle Utilities components including Customer Information, Billing, Payments, Credit & Collection, Rates, and Device Management within a structured lab environment using the Oracle Application Framework Configuration Tools. The hands-on labs guide students through configuring administrative tables, constructing rate models, managing customer accounts, and processing end-to-end financial transactions such as meter readings, invoicing, and adjustments. Using real-world scenarios, learners simulate setting up a new customer service order—from initial contract creation through budget billing setup and deposit management—ensuring mastery of the full lifecycle. These practical exercises are conducted in Oracle’s browser-based user interface, reinforcing technical architecture concepts and backend configuration workflows essential for successful CC&B implementations.

This training strengthens readiness for Oracle Utilities Cloud Service certification paths, which are recognized across the energy and utilities sector for validating implementation expertise. Certified professionals report average salary increases of 18–25% post-certification, with senior implementers earning $120,000–$160,000 annually in North America. Koenig Solutions enhances learning outcomes with Guaranteed-to-Run batches, official Oracle courseware, and optional 1-on-1 mentoring to ensure mastery. Graduates emerge prepared to lead complex CC&B deployments, drive digital transformation in utility operations, and advance into senior architect or project leadership roles within enterprise IT environments.

What You'll Learn

Configure Oracle Utilities CC&B v2.9.0.0 admin tables and Batch Control parameters to ensure optimized system setup and data management.
Execute the construction of complex rates using CC&B tools to validate precise billing and revenue calculation logic.
Architect system design and data integrity by mapping entities and relationships through CC&B v2.9.0.0 ERDs.
Optimize Business Objects and Lifecycle States within Oracle Utilities CC&B to support ongoing operational requirements.
Troubleshoot the impact of financial transactions and Algorithm Types on core system processes to ensure regulatory compliance.
Validate the deployment of Service Task frameworks in Oracle Utilities CC&B v2.9.0.0 to reduce implementation time and minimize configuration errors.

Prerequisites

Recommended knowledge before taking this course
  • Prerequisites for Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 by Oracle:
  • Hands-on experience with Oracle Utilities Customer Care and Billing or similar utility billing systems.
  • Solid understanding of database basics including schemas, tables, and SQL queries.
  • Knowledge of service-oriented architecture principles and integration patterns.
  • Familiarity with XML documents, XPATH, and Schema Designer.
  • Understanding of entity relationship diagramming standards and business object modeling.
  • Prior experience with Oracle Utilities Application Framework V4.5 or later.
  • Why Take This Course:
  • Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 by Oracle provides the technical skills necessary to optimize utility billing processes and improve system interoperability. This 3-day, instructor-led course covers critical competencies in database management, service-oriented architecture, and XML data handling to support effective system implementation and customization.
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Certification Exam

Everything you need to know about the Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 certification exam

Exam Details
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Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
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Retake Policy
N/A
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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– Oracle Utilities: CC&B v2.9.0.0 Framework
Master Control Central interface navigation Map CC&B functional business areas Analyze technical architecture foundations Apply browser user interface standards Utilize Application Viewer diagnostic tools Query Data Dictionary metadata structures Configure system plug-ins and characteristics Identify critical implementation configuration points
2
Day 2– Data Modeling for CC&B Implementers
Interpret complex Entity Relationship Diagrams Define core CC&B business objects Map entity relationships across subsystems Apply industry-standard ERD modeling techniques Link business objects to operational processes Analyze module-to-module data flow patterns Ensure robust business object integrity Review essential database schema fundamentals
3
Day 3– Advanced CC&B Configuration Strategies
Configure essential administrative database tables Architect flexible rate master frameworks Construct complex utility rate structures Define precise service point configurations Manage hierarchical product service structures Implement automated umbrella agreement rules Configure dynamic case management workflows Administer custom algorithm definition logic
4
Day 4– Customer Management and Service Delivery
Streamline customer account setup processes Manage complex multi-premises utility scenarios Orchestrate full service request lifecycles Configure optimized route management plans Administer automated meter data collection Validate accurate meter reading sequences Manage flexible budget billing options Configure secure deposit and loan protocols
5
Day 5– Billing and Financial Processing Mastery
Generate accurate customer billing statements Process complex financial transaction cycles Apply automated payment allocation rules Manage adjustments and write-off procedures Execute efficient monthly billing cycles Monitor high-volume batch job execution Troubleshoot critical batch processing errors Review comprehensive financial impact analysis

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

82%

of Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • Oracle CC&B Functional Consultant
  • Utilities Implementation Specialist
  • Billing & Revenue Systems Analyst
  • Customer Care and Billing Solution Architect
  • Oracle Utilities Integration Consultant
  • Meter-to-Cash Process Engineer

Companies Hiring

5,000+
Oracle Accenture Deloitte Capgemini Infosys Wipro Enbridge Southern California Edison Xcel Energy National Grid

and 5,000+ organizations worldwide seeking Oracle Utilities: CC&B v2.9.0.0 Functionality for Implementers Ed 1 certified professionals

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    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

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  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

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    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

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  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

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    Security Analyst

    SC-300 Certified ✓ Verified
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