Multi platform Conversational AI Development
The Microsoft Multi platform Conversational AI Development course equips developers and app makers with skills to build cross-platform AI agents using Copilot Studio, Agent2Agent (A2A) protocol, and Microsoft 365 Agents SDK. It solves the critical pain point of fragmented agent deployment across Teams, web, Slack, and other channels. With 73% of enterprises adopting multi-channel AI agents (Microsoft, 2024), this training enables scalable integration while managing state, authentication, and AI-agnostic logic.
This course prepares learners for the Microsoft Certified: AI Agent Builder Associate certification (Exam AB-620), covering enterprise integrations with SAP, ServiceNow, and REST APIs. Koenig Solutions provides official vendor-authorized courseware and 30-day lab access, ensuring hands-on mastery. Graduates gain the expertise to deploy production-ready, multi-agent solutions that automate complex workflows and drive digital transformation.
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Course Overview
The Microsoft Multi platform Conversational AI Development course is designed for developers, app makers, and AI engineers seeking to build scalable, cross-channel conversational agents using Microsoft’s integrated AI ecosystem. This training prepares candidates for the Microsoft Certified: AI Agent Builder Associate certification (Exam AB-620), a credential recognized by enterprises adopting Copilot Studio and Power Platform solutions. Ideal for professionals targeting roles such as AI Solution Developer, Conversational AI Engineer, or Enterprise Bot Architect, this course addresses growing industry demand—Microsoft reports that over 75% of Fortune 500 companies are now deploying AI agents for internal workflows and customer engagement. Participants gain expertise in designing multi-agent systems that operate seamlessly across Teams, web portals, Slack, and third-party platforms.
Students engage with core Microsoft technologies including Microsoft Copilot Studio, Microsoft 365 Agents SDK, Azure AI Foundry, Model Context Protocol (MCP), Agent2Agent (A2A) protocol, and Power Platform connectors. Through hands-on labs in the Azure Portal and Copilot Studio environment, learners build production-ready agents that integrate enterprise knowledge sources like ServiceNow and SAP. A key project involves creating a multi-platform support agent that uses the Agents SDK to maintain conversation state across channels while leveraging retrieval-augmented generation (RAG) for accurate responses. The lab structure emphasizes real-world scenarios such as configuring authentication for external A2A-enabled agents and validating end-to-end delegation between Copilot Studio and custom APIs.
This course directly supports career advancement toward the Microsoft Certified: AI Agent Builder Associate designation, which is increasingly required for AI engineering roles in cloud consulting and enterprise digital transformation. According to Microsoft’s job market data, professionals with verified Copilot and Agents SDK skills command median base salaries between $143,000 and $304,000, with top-tier compensation exceeding $329,000 in major tech hubs. Koenig Solutions enhances preparation with official Microsoft courseware, Guaranteed-to-Run scheduling, and access to expert instructors with real-world deployment experience. Completing this training positions learners to lead AI agent initiatives that drive automation, improve user engagement, and deliver measurable business value across modern digital ecosystems.
What You'll Learn
Prerequisites
- Ability to create, configure, and publish an agent in Microsoft’s Multi platform Conversational AI Development using Copilot Studio
- Understanding of multi-agent design principles and how to select appropriate integration types
- Familiarity with REST API concepts, including HTTP endpoints and authentication methods
- Experience managing Power Platform environments and solutions
- Working knowledge of Microsoft 365 services such as Teams and SharePoint
- Proficiency in at least one programming language supported by the Agents SDK (C#, JavaScript/Node.js, or Python)
Certification Exam
Everything you need to know about the Multi platform Conversational AI Development certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of Multi platform Conversational AI Development certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Multi platform Conversational AI Development certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- AI Agent Developer
- Conversational AI Engineer
- Multi-Agent Solutions Architect
- Azure AI Apps Developer
- Generative AI Engineer
- Cloud AI Solutions Developer
Companies Hiring
and 5,000+ organizations worldwide seeking Multi platform Conversational AI Development certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Multi platform Conversational AI Development training course
Is the certification exam included in the Multi platform Conversational AI Development course fee, and what is the exam cost if separate?
What training formats are available for Multi platform Conversational AI Development, and does Koenig offer Guaranteed-to-Run scheduling?
How long is lab access provided after the Multi platform Conversational AI Development course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the Multi platform Conversational AI Development course, including any fees?
What is the format, number of questions, passing score, and time limit for the Multi platform Conversational AI Development certification exam?
How long is the Multi platform Conversational AI Development certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Multi platform Conversational AI Development course?
What prerequisites or prior experience are recommended for enrolling in the Multi platform Conversational AI Development course?
What salary increase or career impact can professionals expect after earning the Multi platform Conversational AI Development certification?
How does the Multi platform Conversational AI Development course compare with self-study in terms of effectiveness and certification success?
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