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This session focuses on how AI becomes part of a CRM architecture, rather than treating Copilot as just a chatbot. Explore how Dynamics 365, Dataverse, Power Platform, Microsoft 365 Copilot, Copilot Studio and AI capabilities can work together

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Explore how AI is changing Dynamics 365 Customer Engagement, from Copilot-assisted productivity to AI agents and intelligent automation. The session looks at where CRM is heading and how organizations can prepare for an increasingly AI-driven customer engagement model.

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Perfect for beginners, this session introduces Copilot, its capabilities, licensing considerations, and how organizations can successfully adopt AI.

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This Learning Path introduces the Microsoft 365 experience by helping you set up core services, manage users and access securely, and protect your organization’s data using built-in tools and best practices.

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This webinar will provide a practical understanding of how Microsoft Power BI integrates seamlessly with Microsoft Fabric to create a unified analytics ecosystem. Participants will learn how to connect Power BI with Fabric components such as OneLake, Lakehouse, Warehouse, and Real-Time Analytics. The session will also demonstrate how organizations can centralize data, improve collaboration, and build scalable reporting solutions using Fabric-powered architecture.

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This webinar provides a practical understanding of how to administer and manage a Dynamics 365 Business Central environment. Participants will learn how to manage companies and environments, configure users and permissions, apply security controls, and handle common administration and support activities. The session also covers system configuration, monitoring, troubleshooting, updates, and operational best practices for maintaining a stable and secure Business Central environment.

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This session shows how to connect Claude Code with GitHub across the whole development lifecycle. Attendees will see Claude Code use the GitHub CLI to create repositories and open pull requests from the terminal. They'll then install the Claude GitHub App so Claude reviews PRs automatically and responds when tagged in issues and comments. The second half covers Claude Code on the web: running coding tasks in the cloud against a GitHub repo, deploying to Vercel with preview URLs for every branch, and moving a web session back to the local terminal. The session ends with practical guidance on when to work locally and when to hand work off to the cloud.

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In this webinar we will understand Azure Storage Configuration and Management ensures secure, scalable, cost-optimized storage by selecting the right storage types, redundancy, access controls, and lifecycle policies for business needs.

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This practical webinar demonstrates how AI agents interact directly with Dataverse to create, update, retrieve, and manage CRM records while integrating seamlessly with business workflows.

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Getting good results from an AI coding agent depends less on clever prompts and more on controlling what it knows, what it can do, and what happens automatically around it. This session compares GitHub Copilot and Claude Code on the core controls of agentic development: built-in and custom slash commands, project instruction files, adding files and images as context, managing the context window, tool permissions, and lifecycle hooks that run formatters or checks automatically. Attendees will build reusable prompt commands with arguments, write instruction files that encode team standards, lock down tool permissions safely, and create a hook that formats every file the agent edits. They'll leave with a repeatable setup they can apply to their own repositories the next day. 

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In this webinar we will Discover how Copilot helps users interpret CRM data, uncover insights, and make informed decisions faster.

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Microsoft Power Apps is a leading low-code application development platform that enables users—ranging from citizen developers to professional software engineers—to build robust, custom business applications with minimal code. It modernizes manual processes like paperwork, approval bottlenecks, and disconnected spreadsheets into responsive web and mobile solutions. As a core part of the Microsoft Power Platform, it integrates natively with Microsoft Dataverse, Power Automate, and the broader Microsoft 365 and Azure ecosystems.

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This webinar provides a comprehensive guide to securely integrating external applications with Microsoft Dynamics 365 Finance & Operations (D365FO) using Microsoft Entra ID (formerly Azure Active Directory) and OData services. Participants will learn how to expose D365FO data through standard OData endpoints, authenticate applications using Microsoft Entra ID, and enable secure, scalable, and standards-based integrations with third-party systems. The session covers the complete integration lifecycle, including registering applications in Microsoft Entra ID, configuring permissions, generating client credentials, authenticating using OAuth 2.0, and consuming D365FO OData endpoints. Participants will also learn how to work with Data Entities, perform CRUD (Create, Read, Update, Delete) operations, and handle common integration scenarios using tools such as Postman, Power Automate, custom applications, and .NET. Through real-world demonstrations, the webinar showcases how organizations can integrate D365FO with CRM systems, e-commerce platforms, mobile applications, custom portals, and other enterprise solutions while ensuring secure authentication, authorization, and data governance. Best practices for error handling, API performance, throttling, security, and troubleshooting are also covered.

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This webinar focuses on transforming raw, unstructured data into meaningful insights using Microsoft Power BI. It covers the complete data journey—from data ingestion and cleaning to modeling and visualization. Participants will learn how to connect to multiple data sources, perform data transformation using Power Query, and build interactive dashboards that drive business decisions. The session includes practical demonstrations and real-world use cases to help professionals efficiently convert raw data into actionable intelligence.

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With employees accessing applications from anywhere, securing identities has become a top priority. This webinar introduces the core identity security capabilities within Microsoft solutions and explains how organizations can manage access while maintaining productivity

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Enable participants to understand, design, and implement automated response in Microsoft Sentinel using Automation Rules and Playbooks (Logic Apps), reducing manual work and improving response speed.

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In this webinar we will Learn how AI agents can streamline sales activities by automating lead management, opportunity tracking, follow-ups, and customer communications using Microsoft Copilot and Power Automate.

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Discover how organizations can eliminate repetitive CRM tasks by deploying AI agents that automate data entry, approvals, notifications, and customer interactions.

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This webinar provides a comprehensive guide to customizing standard and custom forms in Microsoft Dynamics 365 Finance & Operations (D365FO). Participants will learn how to enhance the user interface by extending existing forms and developing custom forms while adhering to Microsoft's extensibility model and best development practices. The session begins with an overview of the D365FO form architecture, including form patterns, data sources, controls, menu items, and design principles. Participants will explore how to customize standard forms using Form Extensions and Chain of Command (CoC) without overlayering, as well as how to build custom forms from scratch using the Application Object Tree (AOT). The webinar also covers adding controls, creating lookups, handling events, writing business logic, validating user input, and integrating forms with tables, classes, and business processes. Through hands-on demonstrations and real-world ERP scenarios, attendees will learn how to modify existing forms, create data entry screens, implement action buttons, design master-detail forms, and improve the user experience while maintaining upgrade compatibility. The session also highlights debugging techniques, performance optimization, and best practices for scalable and maintainable form development.

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Modern applications generate and consume huge amounts of data — images, documents, videos, logs, backups, application data, and user-generated content. Azure provides several storage services that allow applications to store and retrieve this data securely, reliably, and at scale. In this webinar, we will understand how Azure Storage fits into application architecture, explore the major Azure Storage services, and see how applications interact with them.

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Excel Dashboards are a powerful way to visualize and analyze data efficiently. This webinar focuses on mastering the creation of interactive and dynamic dashboards using PivotTables, Charts, and advanced Excel functions. Participants will learn best practices for designing insightful dashboards, and enhancing decision-making with visually appealing reports.

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In this webinar we will know how to Protect Azure data by implementing security, encryption, access controls, backup, and recovery solutions to prevent unauthorized access, data loss, and cyber threats.

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Power Query is a powerful tool in Microsoft Excel that simplifies data cleaning, transformation, and automation. This webinar will guide participants through essential techniques to extract, transform, and load (ETL) data efficiently. Learn how to automate repetitive tasks, merge datasets, and prepare clean data for analysis without manual effort.

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In this webinar we will Implement Azure security, backup, encryption, and recovery solutions to protect data, applications, and infrastructure from threats, unauthorized access, and data loss.

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Virtual machines remain one of the most flexible ways to run workloads in the cloud. Azure Virtual Machines allow organizations to run Windows and Linux workloads while retaining significant control over the operating system, applications, networking, storage, and configuration. In this webinar, we will understand what Azure VMs are, how they are built, how applications run on them, and how to manage, secure, scale, and monitor VM-based workloads.

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This session introduces how Microsoft Purview helps organizations discover, assess, and reduce data security risks associated with Copilot and other AI services.

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In today's workplace, a significant amount of time is consumed by repetitive and low-value activities such as managing emails, preparing documents, summarizing meetings, searching for information, organizing tasks, and following up on routine requests. This webinar explores how AI can help professionals reduce this workload and reclaim valuable time. Participants will discover practical ways AI can support everyday activities, improve focus, reduce context switching, accelerate routine tasks, and help transform information into actionable outcomes. The session will also highlight how to identify the right tasks for AI assistance while keeping human judgment and validation at the center of the workflow.

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Power Query is a powerful tool in Microsoft Excel that simplifies data cleaning, transformation, and automation. This webinar will guide participants through essential techniques to extract, transform, and load (ETL) data efficiently. Learn how to automate repetitive tasks, merge datasets, and prepare clean data for analysis without manual effort.

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In this webinar we will Configure, secure, monitor, and optimize Azure storage services to deliver reliable, scalable, cost-effective, and protected data storage.

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Being constantly busy does not necessarily mean being productive. Modern professionals spend large portions of their day processing emails, attending meetings, searching for information, preparing reports, formatting documents, and performing repetitive administrative activities. This webinar explores the concept of the “hidden productivity tax” and how AI can help reduce the unnecessary effort behind everyday work. Participants will learn how to recognize activities that consume time without creating significant value and explore how AI can assist with prioritization, summarization, content creation, information discovery, and follow-up activities. The session focuses on practical productivity improvements rather than simply introducing AI features.

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In this session, attendees will build a real AI agent in code using the Microsoft Foundry Toolkit for Visual Studio Code and Microsoft Agent Framework, then understand how that agent can be hosted through Microsoft Foundry Agent Service.

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Explore the fundamentals of Microsoft Power BI and learn how to connect and import data from multiple sources. Discover essential data cleaning and preparation techniques to transform raw data into an analytics-ready format. Get hands-on with Power Query, including splitting columns, appending queries, and preparing data for reporting.

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Explore the fundamentals of real-time data analytics and discover how Microsoft Fabric enables real-time intelligence. Learn to capture and process streaming data using EventStream and EventHouse. Get hands-on with KQL QuerySet to query, analyze, and derive insights from real-time data.

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Mitigate Incidents Using Microsoft Defender & Remediate Risks with Microsoft Defender for Office 365 How to strengthening your organization’s security posture with Microsoft Defender. Learn how to detect, investigate, contain, and remediate security incidents while protecting users and Microsoft 365 environments from evolving email and collaboration-based threats.

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Explore how to match analytical workloads with the right data store in Microsoft Fabric for optimal performance and flexibility. Compare Lakehouse, Warehouse, and Eventhouse across key decision factors and discover seamless integration using shortcuts and cross-database queries. Learn how to combine multiple data stores effectively, choosing the right solution for each workload rather than adopting a one-size-fits-all approach.

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As organizations adopt Microsoft 365 Copilot, protecting sensitive data and ensuring compliant AI usage becomes increasingly important. This session explores how Microsoft Purview helps secure Copilot interactions through data protection, compliance, auditing, and governance capabilities. Learn how to monitor Copilot activity, classify and protect sensitive information, apply Data Loss Prevention (DLP) policies, and manage retention requirements to support secure and responsible AI use across the organization.

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Learn the essentials of administering Microsoft Dynamics 365 Business Central and discover how to effectively manage users, environments, security, integrations, and system configurations. This webinar provides a practical overview of the administrative tools and best practices required to maintain a secure, scalable, and high-performing Business Central environment. Through hands-on demonstrations, you'll explore user and permission management, environment administration, extensions, data migration, monitoring, backup and recovery, and integration with the Microsoft Power Platform. Whether you're new to Business Central administration or looking to enhance your skills, this session will provide the knowledge needed to confidently manage and support Business Central environments.

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Discover how to enhance your Microsoft Copilot Studio agents with Generative AI capabilities that enable dynamic, context-aware responses. In this webinar, you'll learn how to configure Generative Answers, connect custom knowledge sources, shape AI responses using instructions, and create custom prompts that improve the quality and relevance of agent interactions. Through practical demonstrations, you'll see how Generative AI can transform traditional topic-based bots into intelligent conversational agents capable of answering complex user questions from enterprise knowledge sources.

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Move beyond simply demonstrating Copilot features and explore real business scenarios where organizations can use Copilot to improve sales, customer service and customer engagement processes.

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A forward-looking session about the transition from AI assistants that help users to AI agents that can perform work. Explore what agentic CRM means and how organizations can introduce agents into Sales and Customer Service.

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Learn how to build AI agents that automate real business processes in Dynamics 365 CRM using Microsoft Copilot Studio and Power Automate. This practical session explores how to design agents that understand business context, work with Dynamics 365 data, trigger Power Automate workflows, and execute multi-step CRM tasks. Through real-world scenarios, you'll see how Copilot Studio and Power Automate can work together to move beyond traditional CRM automation and create intelligent workflows across sales and customer service.

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Introductory, practical exploration of what Copilot can do across Dynamics 365 Customer Engagement. The session focuses on how AI assists CRM users with everyday activities such as summarizing records, finding information, preparing for meetings, composing emails, and supporting customer service interactions.

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This webinar introduces Microsoft Fabric and demonstrates how Microsoft Fabric Copilot helps users interact with enterprise data using natural language. The session begins with an overview of Microsoft Fabric, its unified analytics capabilities, and the Fabric architecture. Participants will then explore how Copilot can discover reports, summarize business insights, generate SQL and DAX queries, create reports and dashboards, and answer business questions from data. The webinar includes practical demonstrations and best practices for using Copilot effectively.

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AI coding assistants are moving from one-off prompts to reusable building blocks: skills that teach the AI your team's conventions, plugins that package tools and workflows, and specialised subagents that handle focused jobs like accessibility audits or code-quality reviews. This session puts GitHub Copilot and Claude Code side by side to show how each tool implements these ideas, where they share open standards such as Agent Skills and MCP, and where they differ. Attendees will build a skill, install a plugin, create custom agents, and run several agents in parallel on a real project. They'll leave with a practical framework for standardising AI-assisted development across their team.

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In this webinar we will learn Copilot as a CRM assistant, Reducing manual CRM tasks, Working with CRM data using natural language, Sales productivity, Customer Service productivity and AI-assisted decision-making

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This 90-minute, scenario-driven session is designed specifically for Savills employees and introduces Microsoft Copilot Chat through practical, real-world use cases tailored to a commercial real estate advisory environment.

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This webinar provides a hands-on guide to adding and managing Financial Dimensions on custom and extended forms in Microsoft Dynamics 365 Finance & Operations (D365FO). Participants will learn how financial dimensions are stored and processed within the application and how to seamlessly integrate dimension controls into forms while following Microsoft-recommended development practices. The session begins with an overview of the financial dimensions framework, including Dimension Attributes, Dimension Combinations, Default Dimensions, and Ledger Dimensions. Participants will then explore how to add financial dimension controls to forms using standard framework classes, bind them to data sources, handle dimension value selection, and persist dimension data correctly. The webinar also demonstrates how to extend standard forms without overlayering by using form extensions and Chain of Command (CoC). Through practical demonstrations and real-world ERP scenarios, attendees will build forms that capture department, cost center, business unit, and other financial dimensions for transactions such as journals, purchase orders, sales orders, and custom business processes. The session also covers debugging techniques, common implementation challenges, and best practices for performance and maintainability.

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In this webinar, we will explore how Microsoft 365 Copilot empowers professionals to work smarter by integrating AI directly into the Microsoft 365 applications they use every day. Attendees will discover how Copilot can help draft and summarize content in Word, analyze data in Excel, create presentations in PowerPoint, summarize and manage emails in Outlook, and recap meetings in Microsoft Teams. Through practical demonstrations and real-world business scenarios, participants will learn how to use Copilot effectively while following responsible AI and prompt-writing best practices.

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Explore Microsoft Copilot and learn how AI-powered assistants can improve productivity, automate tasks, and support everyday business activities through practical demonstrations.