M365 Administration and Troubleshooting Intermediate
The M365 Administration and Troubleshooting course equips IT administrators and cloud operations specialists with skills to secure, manage, and optimize Microsoft 365 environments, solving critical challenges like identity misconfigurations and compliance gaps. With over 300,000 Microsoft 365 certified professionals globally, demand for skilled administrators continues to rise across enterprises managing hybrid and cloud-only deployments.
This course prepares learners for the Microsoft 365 Certified: Administrator Expert certification (exam MS-102), featuring a 700/1000 passing score. Koenig’s official vendor-authorized courseware and 30-day lab access ensure hands-on mastery, empowering administrators to achieve higher efficiency and career advancement in cloud operations.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft M365 Administration and Troubleshooting course is designed for IT professionals preparing for the Microsoft 365 Certified: Administrator Expert certification, specifically aligned with Exam MS-102. This intermediate-level training targets roles such as Microsoft 365 Administrator, Cloud Administrator, and IT Support Specialist responsible for managing tenant health, identity synchronization, security, and compliance. With over 400 million paid Microsoft 365 seats deployed globally as of 2025, demand for skilled administrators remains strong across enterprise and hybrid environments. The course equips learners with the expertise to manage complex Microsoft 365 deployments, ensuring secure access, threat protection, and regulatory compliance in modern workplace ecosystems.
Students engage with core Microsoft technologies including Microsoft Entra ID, Azure Active Directory Connect, Microsoft Defender XDR, Microsoft Purview, Exchange Online, and the Microsoft 365 admin center. Through hands-on labs in the Microsoft Learn sandbox environment, participants configure identity synchronization using Entra Connect, implement multi-factor authentication and self-service password reset, and build data loss prevention (DLP) policies across Exchange, SharePoint, and Teams. A key real-world scenario involves onboarding devices to Microsoft Defender for Endpoint and responding to simulated security alerts using Microsoft Defender XDR, giving administrators practical experience in detecting, investigating, and remediating threats across the Microsoft 365 stack.
This course prepares candidates for the widely recognized Microsoft 365 Certified: Administrator Expert credential, a requirement or strong preference in over 75% of Microsoft 365 administrator job postings. Certified professionals command an average annual salary of $94,403 in the United States, with senior roles exceeding $130,000. Koenig Solutions enhances preparation with Guaranteed-to-Run live instructor-led sessions using official Microsoft courseware, ensuring candidates gain real-world troubleshooting skills. Completing this training positions professionals to advance into cloud security engineering, identity management, or modern workplace leadership roles, driving long-term career growth in the expanding Microsoft cloud ecosystem.
What You'll Learn
Prerequisites
- Experience managing user accounts, licenses, and administrative roles in the Microsoft 365 Admin Center is essential for effective M365 Administration and Troubleshooting.
- Working knowledge of PowerShell is crucial for automating routine Microsoft 365 management tasks, saving time and reducing errors.
- An understanding of DNS, TCP/IP, and domain configuration is vital for ensuring seamless connectivity of Microsoft 365 services.
- Hands-on experience with Exchange Online, SharePoint Online, and Microsoft Teams administration enhances your ability to troubleshoot and optimize these platforms.
- Familiarity with Azure Active Directory Connect helps in managing identity synchronization across Microsoft 365 environments.
- Prior completion of a Microsoft 365 role-based administrator course, such as Messaging, Teamwork, Security, or Compliance, provides a solid foundation for advanced troubleshooting and management.
- Mastering these prerequisites equips you to handle complex Microsoft 365 issues confidently, ensuring smooth daily operations and improved user productivity.
Certification Exam
Everything you need to know about the M365 Administration and Troubleshooting certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Deploy and Manage Microsoft 365 Tenant
2
Day 2– Implement and Manage Identity Synchronization
3
Day 3– Manage Access and Security in Microsoft Entra ID
4
Day 4– Threat Protection with Microsoft Defender XDR
5
Day 5– Compliance and Data Governance with Microsoft Purview
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of M365 Administration and Troubleshooting certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the M365 Administration and Troubleshooting certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Microsoft 365 Administrator
- M365 Administrator
- Exchange Online Administrator
- Microsoft Teams Administrator
- Microsoft 365 Security Administrator
- Cloud Services Administrator
Companies Hiring
and 5,000+ organizations worldwide seeking M365 Administration and Troubleshooting certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the M365 Administration and Troubleshooting training course
Is the MS-102 exam included in the M365 Administration and Troubleshooting course by Microsoft, and what is the fee?
What training formats does Koenig offer for the M365 Administration and Troubleshooting course, and is it Guaranteed-to-Run?
How long is lab access provided for the M365 Administration and Troubleshooting course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the M365 Administration and Troubleshooting course?
What is the format, number of questions, and passing score for the MS-102 certification exam?
How long is the Microsoft 365 Certified: Administrator Expert certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the M365 Administration and Troubleshooting course?
What are the prerequisites or recommended experience for the M365 Administration and Troubleshooting course?
What is the average salary impact for professionals earning the Microsoft 365 Certified: Administrator Expert certification?
How does Koenig's M365 Administration and Troubleshooting course compare to self-study for exam preparation?
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