ITIL Product (Version 5)
The ITIL 4 Specialist: Create, Deliver and Support certification by PeopleCert equips product managers, service owners, and digital leaders with skills to manage digital products as integrated value streams, solving misalignment between IT and business outcomes. With 70 percent of enterprises adopting value stream management, this course teaches AI-enabled ways of working, human-centred design, and flow optimization across the product lifecycle. Prepare for the ITIL 4 Managing Professional designation with Koenig’s instructor-led delivery model, which improves pass rates through interactive expert guidance compared to self-study. Increase service delivery efficiency by 20 percent while leading resilient, user-focused digital product teams.
Training Formats & Pricing
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Course Overview
The ITIL Product (Version 5) course by PeopleCert is designed for professionals aiming to master end-to-end digital product lifecycle management within modern, AI-driven environments. This certification prepares candidates for the official PeopleCert exam, featuring 40 multiple-choice questions, a 90-minute duration, and an open-book format with a 70% passing score. It is tailored for roles such as Digital Product Manager, IT Delivery Manager, and Enterprise Architect, equipping them with structured methodologies for product discovery, deployment, and continuous improvement. With over 3 million ITIL certifications issued globally, the framework is trusted by 90% of organizations using IT service management practices, underscoring its industry relevance and demand.
Participants engage with key technologies and frameworks including Site Reliability Engineering (SRE), human-centred design, AI-enabled ways of working, value stream mapping, and technical debt governance. The hands-on learning experience includes scenario-based case studies where students configure real-world product lifecycles using the ITIL Value System, integrating automation, observability, and performance metrics. Through interactive eLearning modules and practical exercises, learners apply cross-functional alignment techniques across discovery, build, transition, and operations phases. A central project involves designing a unified digital product and service integration model that optimizes flow, reduces waste, and aligns with strategic business outcomes using evidence-based decision-making.
Earning the ITIL Product (Version 5) certification validates expertise in managing digital products as integrated value streams, a credential recognized across industries for driving operational excellence and innovation. Certified professionals report career advancement opportunities with average salary increases of up to 25% in senior product and service management roles. Koenig Solutions enhances preparation with Guaranteed-to-Run batches, 1-on-1 mentoring, and access to official PeopleCert courseware, ensuring comprehensive readiness. Graduates are positioned to lead digital transformation initiatives, delivering measurable value in complex, evolving technology landscapes.
What You'll Learn
Prerequisites
- ITIL 4 Foundation certification is a mandatory prerequisite for all candidates pursuing advanced ITIL 4 certifications by PeopleCert.
- A minimum of three years of professional experience in IT service management roles is required to ensure practical application of the ITIL 4 framework.
- Candidates must demonstrate a formal understanding of the ITIL 4 service value system and the four dimensions of service management as defined by PeopleCert.
- Completion of the ITIL 4 Managing Professional or ITIL 4 Strategic Leader stream modules is required for specific advanced certifications within the PeopleCert ecosystem.
- Proven ability to apply ITIL 4 practices to digital transformation initiatives is necessary for successful completion of the certification requirements.
Certification Exam
Everything you need to know about the ITIL Product (Version 5) certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of ITIL Product (Version 5) certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the ITIL Product (Version 5) certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Service Manager
- IT Operations Manager
- Service Delivery Specialist
- Problem Manager
- Service Level Manager
- IT Project Manager
Companies Hiring
and 5,000+ organizations worldwide seeking ITIL Product (Version 5) certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
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“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL Product (Version 5) training course
Is the ITIL 4 certification exam included in the training, and what is the exam fee if separate?
What training formats does Koenig offer for ITIL 4, and is there a Guaranteed-to-Run option?
How long is lab access provided for ITIL 4 training, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for ITIL 4 training?
What is the format, duration, number of questions, and passing score for the ITIL 4 Foundation exam?
How long is the ITIL 4 certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the ITIL 4 course?
What are the prerequisites for enrolling in an ITIL 4 Specialist course?
Does Koenig offer a free exam retake for the ITIL 4 certification?
How does ITIL 4 certification impact career progression and salary potential?
Still have questions?
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