ITIL 4 Practitioner Service Configuration Management
The ITIL 4 Practitioner Service Configuration Management course by PeopleCert equips configuration managers, IT service managers, and operations specialists with skills to maintain accurate configuration data, directly addressing the industry challenge of unreliable CMDBs that delay incident resolution. With 90% of organizations using ITIL practices and over 500,000 certifications issued annually, this training validates expertise in managing configuration items and relationships critical for service stability.
This course prepares learners for the PeopleCert ITIL 4 Practitioner Service Configuration Management certification exam—20 multiple-choice questions, 65% passing score, 30 minutes. Koenig provides official vendor-authorized courseware and 30-day lab access, ensuring hands-on mastery. Certification positions professionals for roles like Change Manager or IT Operations Manager, where demand grows alongside digital transformation initiatives.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The ITIL 4 Practitioner Service Configuration Management course by PeopleCert is designed for IT professionals seeking to master the configuration management practice within the ITIL 4 framework. This certification prepares candidates for the official PeopleCert exam, which validates expertise in maintaining accurate and reliable information about configuration items (CIs) across IT environments. Targeted at roles such as Configuration Managers, IT Operations Managers, and IT Service Managers, this course equips learners with practical skills to support service delivery through effective configuration data governance. With ITIL being used by organizations representing 82% of Fortune 500 companies, demand for certified practitioners remains strong across sectors including finance, healthcare, and government.
This course covers key technologies and tools essential for modern Service Configuration Management, including Configuration Management Databases (CMDB), discovery tools, automation platforms, AIOps systems, configuration management systems (CMS), and integration with Change Enablement and Incident Management workflows. Learners engage in hands-on exercises using scenario-based case studies and practical simulations that mirror real-world challenges, such as establishing baseline configurations, managing CI relationships, and conducting configuration audits. The training includes interactive modules with embedded quizzes, progress tracking, and mock exams aligned with the PeopleCert certification format, allowing students to apply concepts in realistic operational contexts without reliance on a specific lab environment like Azure or AWS.
Earning the ITIL 4 Practitioner Service Configuration Management certification from PeopleCert enhances career prospects by demonstrating applied competence in one of ITIL’s core practices. Mid-career professionals with this credential typically earn between £45,000 and £65,000 in the UK and comparable salaries globally, reflecting its value in service management roles. Koenig Solutions supports learners with official courseware, expert instruction, and a Guaranteed-to-Run schedule, ensuring flexible access to high-quality training. This certification not only strengthens individual capability but also positions professionals to lead improvements in service accuracy, compliance, and operational efficiency within evolving digital enterprises.
What You'll Learn
Skills You'll Gain
Prerequisites
- A basic understanding of ITIL concepts and terminology, ideally having completed the ITIL 4 Foundation certification.
- Familiarity with service management practices within an organization.
- Basic knowledge of IT services and the role of configuration management in service delivery.
- An interest in improving service management processes and practices.
Certification Exam
Everything you need to know about the ITIL 4 Practitioner Service Configuration Management certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of ITIL 4 Practitioner Service Configuration Management certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the ITIL 4 Practitioner Service Configuration Management certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Service Manager
- Configuration Manager
- IT Operations Manager
- System Administrator
- Change Manager
- IT Specialist: Operations
Companies Hiring
and 5,000+ organizations worldwide seeking ITIL 4 Practitioner Service Configuration Management certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL 4 Practitioner Service Configuration Management training course
Is the ITIL 4 Practitioner Service Configuration Management certification exam included in the course fee, and what is the cost if separate?
What training formats does Koenig offer for ITIL 4 Practitioner Service Configuration Management, and is Guaranteed-to-Run scheduling available?
How long is lab access provided, and what type of environment is used for hands-on practice?
What is Koenig's rescheduling and cancellation policy for the ITIL 4 Practitioner Service Configuration Management course?
What is the format, number of questions, passing score, and time limit for the ITIL 4 Practitioner Service Configuration Management exam?
How long is the ITIL 4 Practitioner Service Configuration Management certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the ITIL 4 Practitioner Service Configuration Management course?
What are the prerequisites or prior experience needed for the ITIL 4 Practitioner Service Configuration Management course?
What career benefits and salary impact can professionals expect after earning the ITIL 4 Practitioner Service Configuration Management certification?
How does instructor-led training from Koenig compare to self-study for the ITIL 4 Practitioner Service Configuration Management exam?
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