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ITIL Strategy (Version 5)

The ITIL 4 Strategy course by PeopleCert equips senior IT leaders including CIOs, IT Directors, and Digital Transformation Managers with the skills to align technology, investment, and operations with business outcomes in complex, AI-driven environments. This 3-day intensive live instructor-led training solves the critical pain point of strategy-execution misalignment, which Gartner reports contributes to 70 percent of digital transformations failing to meet objectives. Learners master the ITIL Strategy Management Model to develop, implement, and sustain value-driven strategies amid uncertainty.

This course prepares you for the official PeopleCert ITIL 4 Strategy certification, a core requirement for achieving the ITIL 4 Strategic Leader designation. Koenig Solutions delivers this training with official vendor-authorized courseware and Guaranteed-to-Run dates, ensuring timely access to accredited learning. Graduates gain globally recognized credentials that validate strategic decision-making expertise and fulfill the requirements for the ITIL 4 Strategic Leader designation.

24 Hours (3 Days)
Live Online / Classroom
0+ professionals trained

Training Formats & Pricing

1-on-1 USD 1,450
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Public Batch USD 1,150
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Course Overview

The ITIL Strategy (Version 5) course by PeopleCert is designed for professionals aiming to shape and implement effective digital strategies in complex, AI-driven environments. This certification prepares candidates for the official ITIL Strategy (Version 5) exam, serving roles such as Digital Transformation Manager, Strategy Manager, and IT Director. With over 90% of organizations using ITIL practices and 82% of Fortune 500 companies relying on its framework, this course delivers industry-aligned expertise in aligning technology, investment, and execution with business outcomes. It equips learners with the ability to develop outcome-driven strategies using the ITIL Strategy Management Model, focusing on governance, risk, sustainability, and strategic decision-making in volatile, uncertain, complex, and ambiguous (VUCA) conditions.

Participants engage with key concepts through interactive eLearning modules, scenario-based case studies, and practical exercises grounded in real-world applications. The curriculum covers essential domains including strategy development, implementation cycles, operating models, and AI governance in strategic planning. Learners apply the OODP (Observe, Orient, Decide, Plan) model to accelerate strategy formulation and practice cascading strategic goals across organizational levels. Using the official PeopleCert learning materials and guided by accredited training content, students work through the “ITIL Car Rental Scenario” as a foundational case study to simulate strategic alignment, transformation planning, and value realization in dynamic service environments.

This course prepares professionals for the globally recognized ITIL Strategy (Version 5) certification, a core component of the ITIL Strategic Leader designation that validates advanced capabilities in strategic leadership and digital transformation. Certified professionals are positioned for career advancement, with roles like IT Director and Chief Product Officer commanding competitive salaries in high-demand sectors such as finance, healthcare, and government. Koenig Solutions supports success with Guaranteed-to-Run batches, official PeopleCert courseware, and expert-led instruction. Graduates gain the strategic acumen to lead organizational change, drive innovation, and deliver measurable business value in an era defined by digital disruption and AI-enabled services.

What You'll Learn

Define strategic intent using the ITIL Strategy Management Model to set clear goals aligned with your organization's vision.
Align business and operating models with ITIL principles to ensure seamless integration and improved service delivery.
Implement strategy initiatives effectively in VUCA (Volatility, Uncertainty, Complexity, Ambiguity) environments by applying ITIL guidance tailored for dynamic markets.
Govern AI-driven strategies with confidence through ITIL risk management and compliance frameworks, ensuring ethical and secure deployment.
Maximize value realization by leveraging ITIL’s strategy implementation lifecycle, enabling faster achievement of strategic objectives.
Manage sustainable digital transformation by utilizing ITIL strategic capabilities, supporting long-term growth and innovation.

Prerequisites

Recommended knowledge before taking this course
  • Must hold the ITIL 4 Foundation certificate as a mandatory prerequisite for this ITIL 4 course by PeopleCert.
  • Completion of ITIL 4 Foundation is required to build the necessary base for learning ITIL 4 modules.
  • Familiarity with ITIL 4's Service Value System (SVS) and guiding principles enhances your grasp of the material.
  • Understanding digital product and service management frameworks helps you apply ITIL 4 concepts effectively.
  • Experience with strategic planning in IT service management contexts prepares you to implement ITIL 4 practices.
  • Knowledge of IT governance, risk, and compliance (GRC) practices supports your success, with this course contributing to the credit requirements for the ITIL Managing Professional or Strategic Leader designations.
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Certification Exam

Everything you need to know about the ITIL Strategy (Version 5) certification exam

Exam Details
Exam Name
Format
Multiple choice, labs & case studies
Questions
Duration
Passing Score
Validity
Retake Policy
Candidates must wait 24 hours between attempts. There is no limit on total attempts; however, each PeopleCert exam retake requires payment of the applicable fee. Prerequisite: ITIL 4 Foundation certification is required.
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ITIL Strategy (Version 5)

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Course Curriculum

Structured learning with hands-on labs and real-world scenarios

1
Day 1– ITIL 4 Digital and IT Strategy (DITS) Foundations
The ITIL 4 Guiding Principles Digital strategy, vision, and purpose Digital transformation and innovation drivers Strategic planning in VUCA environments The Service Value Chain The Four Dimensions of Service Management Organizational structure and culture Information and technology infrastructure
2
Day 2– Strategy Across the Four Dimensions
Strategic partner and supplier alignment Value stream and process integration PESTLE environmental scanning techniques The ITIL 4 Service Value System (SVS) Frameworks for effective strategic decisions Governance models in strategic planning Risk management and mitigation fundamentals Sustainability in digital strategy execution
3
Day 3– The ITIL 4 Digital and IT Strategy Model
The ITIL 4 DITS Strategy Model Strategy development lifecycle phases Strategy implementation lifecycle stages Translating strategy into actionable initiatives Execution approaches and operational balance Synthesis, reflection, and organizational learning Measuring outcomes and benefits realization Ensuring ongoing strategic relevance
4
Day 4– Strategic Capabilities Development
Leadership in complex strategic contexts Effective communication for strategic success Innovation and change enablement strategies Governance and compliance principles Digital ethics and compliance standards Complexity thinking and adaptive leadership Portfolio management for strategic growth Organizational Change Management (OCM) tactics
5
Day 5– Integration, Application, and Exam Preparation
ITIL 4 Strategic Leader certification path ITIL 4 DITS exam format and requirements Scenario-based PeopleCert case studies Practical exercises on strategy formulation Quizzes on ITIL 4 DITS terminology Applying the SVS to real-world cases Balancing governance and operational execution Developing fit-for-purpose strategic capabilities

What's Included in Your Training

Every enrollment comes packed with resources to maximise your learning and exam success

Career Outcomes

78%

of ITIL Strategy (Version 5) certified professionals report career advancement within 6 months

Salary Impact

+28%

Average salary increase reported after obtaining the ITIL Strategy (Version 5) certification

Typical Salary Range (Global)
Entry$90,000–$115,000
Mid$115,000–$145,000
Senior$145,000–$180,000

*Source: Glassdoor / LinkedIn 2025

Job Roles

6
  • ITIL Strategy Manager
  • IT Director
  • Digital Transformation Manager
  • Service Manager
  • Enterprise Architect
  • Portfolio Manager

Companies Hiring

5,000+
Microsoft Accenture Deloitte IBM Capgemini JPMorgan Chase Cisco Systems Oracle PwC EY

and 5,000+ organizations worldwide seeking ITIL Strategy (Version 5) certified professionals

Real Transformations

Course Student Reviews

Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.

18,400+
Verified Reviews
4.9 / 5
Average Rating
95%
Would Recommend
1M+
Professionals Trained
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”

    Rahul M.

    Rahul M.

    Azure Administrator

    AZ-104 Certified ✓ Verified
  • ★★★★★

    “I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”

    Sarah K.

    Sarah K.

    CISO, Financial Services

    Enterprise Client ✓ Verified
  • ★★★★★

    “The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”

    Ahmed R.

    Ahmed R.

    Business Intelligence Lead

    PL-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”

    Priya S.

    Priya S.

    Cloud Solutions Architect

    AZ-305 Expert ✓ Verified
  • ★★★★★

    “As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”

    James T.

    James T.

    Head of L&D, UK Enterprise

    100+ Learners Trained ✓ Verified
  • ★★★★★

    “SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”

    Aisha N.

    Aisha N.

    Security Analyst

    SC-300 Certified ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified
  • ★★★★★

    “AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”

    David L.

    David L.

    AI Engineer

    AI-102 Certified ✓ Verified
  • ★★★★★

    “DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”

    Mei W.

    Mei W.

    Data Platform Engineer

    DP-600 Certified ✓ Verified
  • ★★★★★

    “Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”

    Carlos R.

    Carlos R.

    Engineering Manager

    AZ-400 Team Training ✓ Verified

Frequently Asked Questions

Everything you need to know about the ITIL Strategy (Version 5) training course

Is the ITIL 4 Digital and IT Strategy certification exam included in the training cost, and what is the exam fee if separate?
The ITIL 4 Digital and IT Strategy certification exam is typically included in Koenig Solutions' training packages. When purchased separately through PeopleCert, please refer to the official PeopleCert exam portal for current market pricing, which covers the exam voucher, Official eBook, and Learning Resource Kit.
What training formats does Koenig offer for ITIL 4 Digital and IT Strategy, and is there a Guaranteed-to-Run schedule?
Koenig offers live online instructor-led, classroom, self-paced eLearning, and one-on-one training for ITIL 4 Digital and IT Strategy. All courses are Guaranteed-to-Run, ensuring scheduled classes proceed regardless of enrollment, providing reliable and flexible learning options globally.
How long is lab access provided, and what type of environment is used for ITIL 4 Digital and IT Strategy training?
Lab access is not applicable for ITIL 4 Digital and IT Strategy as it is a strategic management course focused on governance and decision-making rather than technical labs. Learners receive 365 days of portal access with digital study materials, mock exams, and case studies to reinforce theoretical knowledge.
What is Koenig's rescheduling and cancellation policy for the ITIL 4 Digital and IT Strategy course?
Koenig allows flexible rescheduling with prior notice; PeopleCert’s exam rescheduling policy applies: refer to the official PeopleCert portal for the most current terms regarding exam rescheduling fees. Course-specific changes follow Koenig’s Terms of Service, ensuring transparency and flexibility.
What is the format, duration, and passing criteria of the ITIL 4 Digital and IT Strategy exam?
The ITIL 4 Digital and IT Strategy exam consists of a combination of case study assignments and multiple-choice questions. It is an open-book exam based on the official ITIL 4 Digital and IT Strategy syllabus, with duration and passing requirements defined by PeopleCert standards.
How long is the ITIL 4 Digital and IT Strategy certification valid, and what is the renewal process?
The ITIL 4 Digital and IT Strategy certification is valid for three years. Renewal requires logging CPD points via PeopleCert Plus membership or passing another ITIL 4 certification exam; please verify current renewal requirements on the official PeopleCert website.
Does Koenig provide post-training support after completing the ITIL 4 Digital and IT Strategy course?
Koenig provides 365 days of post-training support, including mentor access, recorded sessions, updated study materials, exam guidance, and community forums to help learners apply ITIL 4 principles effectively in real-world business environments and ensure certification success.
What are the prerequisites or prior experience needed for enrolling in the ITIL 4 Digital and IT Strategy course?
Candidates must hold the ITIL 4 Foundation certification and have completed accredited training through an ATO like Koenig. This ensures foundational knowledge in service management before advancing to strategic-level decision-making and value-driven implementation topics.
What career impact and skills can professionals expect after earning the ITIL 4 Digital and IT Strategy certification?
ITIL 4 Digital and IT Strategy certified professionals gain specific skills in aligning digital services with business strategy and managing digital transformation portfolios. These competencies support advancement into senior roles such as IT Strategy Manager or CIO, focusing on driving organizational value through digital technology.
How does formal training with Koenig compare to self-study for the ITIL 4 Digital and IT Strategy certification?
Formal training with Koenig provides structured learning, expert instruction, guaranteed exam eligibility, and access to official materials. PeopleCert mandates accredited training for this certification, making Koenig’s program essential for exam registration and comprehensive preparation.
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