ISO/IEC 20000 Transition Course Overview

The ISO/IEC 20000 Transition course is designed to help learners understand the revisions and application of the ISO/IEC 20000-1:2018 standard, which provides a framework for establishing, implementing, maintaining, and continually improving a Service Management System (SMS). This course is essential for professionals looking to update their knowledge and skills in service management and preparation for the transition to the ISO/IEC 20000-1:2018 certification.

Module 1 of the course introduces the course objectives, structure, relevant standards, and regulatory frameworks, providing an overview of the ISO/IEC 20000-1 revision project and detailing the requirements related to the Context of the organization and leadership.

Module 2 delves deep into the clauses of the ISO/IEC 20000-1:2018 standard, covering Planning, Support, Operation, Performance evaluation, and Improvement of the SMS. It concludes with insights on transitioning to the updated certification and closing the training.

By completing this ISO/IEC 20000 training, learners will gain the necessary knowledge to successfully navigate the transition process and implement the latest best practices in service management.