Live Online Style Video +Live Instructor + Official Course-Book + Hands-on Labs

ServiceNow System Administrator


  1. 6 months access to videos.
  2. Access via Laptop, Tab, Mobile, and Smart TV.
  3. Certificate of Completion.
  4. Official Course-Book
  5. 60+ Tests Questions (Qubits42)

We do not have video for this course. It will take 48 hours to deliver.

You can also purchase an annual plan for USD 999. For one year, all Flexi Videos will be free for you. Buy Annual Plan

Flexi Video

USD 199

Official Course-Book

USD 419




USD 199

100% Refund for Flexi Video (Course-Book is non-refundable) if user is not satisfied with the Video and seeks refund within 30 days of purchase.

Download Course Contents
1. Introduction to ServiceNow and Administration Fundamentals
  • Overview of ServiceNow: Features and Benefits
  • ServiceNow Architecture and Components
  • ServiceNow User Roles and Permissions
  • ServiceNow Administration Basics
  • Introduction to ServiceNow User Interface
  • ServiceNow Navigation and Dashboards
  • Access Management and Security in ServiceNow
  • Instance Configuration and Setup
  • ServiceNow Modules and Applications
  • ServiceNow Developer Tools and Resources
  • ServiceNow Development Best Practices
  • Introduction to ServiceNow Labs and Sandbox Environment
  • ServiceNow Upgrades and Version Management
  • Application Configuration Overview
  • Customizing Forms and Fields
  • Defining Data Structures and Tables
  • Creating Business Rules and Workflows
  • Implementing Service Level Agreements (SLAs)
  • Personalizing ServiceNow Dashboards and Layouts
  • Introduction to Self Service Portal
  • Service Catalog Configuration
  • Creating and Managing Catalog Items
  • Designing Service Request Workflows
  • Implementing Knowledge Base and FAQs
  • Configuring Self Service Reporting and Metrics
  • Reporting and Analytics in ServiceNow
  • Creating and Customizing Reports and Dashboards
  • Advanced Reporting Techniques and Data Visualization
  • ServiceNow Integration with External Systems
  • Automation and Orchestration with ServiceNow
  • Enhancing Collaboration with ServiceNow Chat and Collaboration Tools
  • ServiceNow Instance Monitoring and Performance Optimization
  • ServiceNow Instance Maintenance and Troubleshooting
  • ServiceNow High Availability and Disaster Recovery
  • User and Group Management in ServiceNow
  • ServiceNow Update Sets and Release Management
  • ServiceNow Mobile App Configuration and Management
  • Data Schema Design and Configuration
  • ServiceNow Data Import and Export
  • Data Transformations and Mapping
  • Application and Access Control Policies
  • Configuration Management Database (CMDB) Management
  • Data Privacy and Security in ServiceNow
  • Introduction to Application Development Lifecycle
  • Version Control and Code Management in ServiceNow
  • Testing and Quality Assurance in ServiceNow
  • Application Deployment Strategies in ServiceNow
  • ServiceNow Upgrade Testing and Impact Analysis
  • UI Policies and Business Rules Development and Testing

Learn more about Koenig. Download Presentation Buy Other Flexi


Yes, you can pay from this web page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You will be provided access to LET ( Learning Enhancement Tool), where you will get the links to access all your purchases.
Flexi video for the new version will be provided free of cost.
6 months from the date of delivery.
Yes, contact us for corporate packages.
Yes, Course-Book and Lab are not included in the annual plan. All Flexi videos are included.
It is only for one user.
Videos can only be streamed and not downloaded.
We do not track the pass rate of Flexi students. However, we trust it will be lower than for Live Online.
Presently, Flexi is only available in English.
It’s a unique subscription plan where customers can avail unlimited Flexi courses within a year.
The subscription plan is valid for 1 year from the date of purchase.
No, this is limited to one user and its non-transferable.

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